Alfreds Away

John is in touch via phone and is offering a 30% refund for the disappointing experience

Cleaning fee - As is standard with most vacation rental companies, we do charge a separate cleaning fee at all of our propertiesIf you were to book a property on stayalfred.com we explicitly call out the cleaning fee with all other feesThe cleaning fee is listed in *** Hotwire itinerary, as
well as during the booking process, both screens have been included as attachmentsUnfortunately we have no control over the way Hotwire displays the information, but it was in fact there.That being said, we'd like to honor *** request for reimbursement for the cleaning fee as she should have been able to cancel her reservation as it was within hours of booking

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in...

reference to complaint ID 10824188 and find that this resolution is satisfactory to me. 
Please note that we are waiting for their compensation. We agreed on 30%. Once  we receive payment I'll contact you. Thank you so much for all your cooperation. You were a huge factor in a solution in this matter.
Regards,
Gloria S[redacted]

We have reviewed the interactions/notes between [redacted] and our guest services department and will address each issue she highlighted in her complaint:1. Lack of working wifi and cable - Our guest services department had multiple interactions with [redacted] on the situation. We sent one of...

our local operations team members to trouble shoot. We believed we had resolved the issue until [redacted] reached out again. We then had to contact the cable provider (Comcast) to remedy the situation. While we tried to resolve the wifi issue during her stay, our provider (Comcast) was unable to get to [redacted] prior to her departure. 2. Cleaning issues - [redacted] reached out to us regarding the cleaning issue she found at the stay at approximately midnight her time. We offered to refund her half of the standard cleaning fee which [redacted] accepted as the resolution. 3. Broken bed - [redacted] did reach out via text that the bottom wood collapsed on the bed. She stated that it was easily fixed and we were under the impression that no action was needed. She did voice her displeasure with having to put the piece back on. In hindsight, we should have responded to the text. [redacted] did reach out via phone the next day to discuss the wifi and cable with no mention of the bed. In our system we had noted that a manager was to follow up to offer her a 15% off her nightly rate (on top of the half of the cleaning fee she had already received). Unfortunately, a phone agent made a mistake and closed the case. We have since automatically refunded [redacted] credit card a total of $175.06 out of of $979.43. The other issues Mrs. [redacted] called out (homeless in the neighborhood) is out of our control. And, we did not have previous knowledge that the wifi wasn't working. Please let me know how else we can address this claim. Thank you,Adam C[redacted]

Review: Pursuant to our previous e-mail, we are staying at a Stay Alfred in Nashville. This is a condo located in the Cumberland. As part of the 8 day rental agreement the accommodation fee was prepaid previous to our arrival. On arrival, we found filthy carpets, damaged walls, and the previous occupants were obviously smokers. We have spoken with their agents, sent e-mails and at no time has a manger contacted us. A customer care rep informed us they would issue a 10%!refund of $274.60. This certainly does not compensate for this totally negative experience. We have sent some photos tand also learned that there is another guest staying here with similar concerns.Desired Settlement: A fair monetary reimbursement is expected to compensate for the unprofessional treatment we have received regarding this very negative and frustrating experience.

Business

Response:

John is in touch via phone and is offering a 30% refund for the disappointing experience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID 10824188 and find that this resolution is satisfactory to me.

Please note that we are waiting for their compensation. We agreed on 30%. Once we receive payment I'll contact you. Thank you so much for all your cooperation. You were a huge factor in a solution in this matter.

Regards,

Gloria S[redacted]

This company is openly advertising properties for rental on Airbnb that aren't available. For a weekend in April, the company is advertising many locations in a specific city. Upon emailing them I was told places were available. Upon doing a request less than 1 minute later, I was told everything in the city is booked. After going back in the next day, ALL places were still showing up online and available.

This company openly advertises lodging that it knows is not available only to be met with a massive indifference. The management refuses to take down places that are booked out, providing gross inaccuracies on what is available in a community.

I would use EXTREME caution in working with this company, both in terms of renting from them, and using them to rent your home/room.