We are sorry to hear of the resident’s frustrations at this property and hope that she has seen improvement since our taking over management of the property as of January 1st. It is our hopes that we will be able to resolve our resident’s concerns quickly and provide all of our residents... with excellent customer service. To address the customer’s concerns: 1. Due to staffing needs when first transitioning the community to our management, we were without a manager and service technician for a few weeks. Since then there has been proper management staffing in place at the community. While we are still looking for an amazing service technician, we do have a service technician that provides service to the property a few days a week and on call services. The resident can communicate any maintenance concerns to the manager who will ensure they are resolved. 2. We identified the carpeting needs at the property when we first took the property under our management on 1/1/16. The manager has procured 2 of the 3 required bids as of 3/22/16 to submit to the owners for approval, and we will receive the remaining bid by 3/29. Carpet replacement is budgeted to be replaced in April of this year. 3. The cleaning contract for common area cleaning was not renewed when we began managing the property. We have since signed a new cleaning contract to make certain that all common areas are clean and tidy for our residents. We look forward to providing our residents with an outstanding customer experience!
We are sorry to hear of the resident’s frustrations at this property and hope that she has seen improvement since our taking over management of the property as of January 1st. It is our hopes that we will be able to resolve our resident’s concerns quickly and provide all of our residents...
with excellent customer service. To address the customer’s concerns: 1. Due to staffing needs when first transitioning the community to our management, we were without a manager and service technician for a few weeks. Since then there has been proper management staffing in place at the community. While we are still looking for an amazing service technician, we do have a service technician that provides service to the property a few days a week and on call services. The resident can communicate any maintenance concerns to the manager who will ensure they are resolved. 2. We identified the carpeting needs at the property when we first took the property under our management on 1/1/16. The manager has procured 2 of the 3 required bids as of 3/22/16 to submit to the owners for approval, and we will receive the remaining bid by 3/29. Carpet replacement is budgeted to be replaced in April of this year.
3. The cleaning contract for common area cleaning was not renewed when we began managing the property. We have since signed a new cleaning contract to make certain that all common areas are clean and tidy for our residents. We look forward to providing our residents with an outstanding customer experience!
We are sorry to hear of the resident’s frustrations at this property and hope that she has seen improvement since our taking over management of the property as of January 1st. It is our hopes that we will be able to resolve our resident’s concerns quickly and provide all of our residents... with excellent customer service. To address the customer’s concerns: 1. Due to staffing needs when first transitioning the community to our management, we were without a manager and service technician for a few weeks. Since then there has been proper management staffing in place at the community. While we are still looking for an amazing service technician, we do have a service technician that provides service to the property a few days a week and on call services. The resident can communicate any maintenance concerns to the manager who will ensure they are resolved. 2. We identified the carpeting needs at the property when we first took the property under our management on 1/1/16. The manager has procured 2 of the 3 required bids as of 3/22/16 to submit to the owners for approval, and we will receive the remaining bid by 3/29. Carpet replacement is budgeted to be replaced in April of this year. 3. The cleaning contract for common area cleaning was not renewed when we began managing the property. We have since signed a new cleaning contract to make certain that all common areas are clean and tidy for our residents. We look forward to providing our residents with an outstanding customer experience!
We are sorry to hear of the resident’s frustrations at this property and hope that she has seen improvement since our taking over management of the property as of January 1st. It is our hopes that we will be able to resolve our resident’s concerns quickly and provide all of our residents...
with excellent customer service. To address the customer’s concerns: 1. Due to staffing needs when first transitioning the community to our management, we were without a manager and service technician for a few weeks. Since then there has been proper management staffing in place at the community. While we are still looking for an amazing service technician, we do have a service technician that provides service to the property a few days a week and on call services. The resident can communicate any maintenance concerns to the manager who will ensure they are resolved. 2. We identified the carpeting needs at the property when we first took the property under our management on 1/1/16. The manager has procured 2 of the 3 required bids as of 3/22/16 to submit to the owners for approval, and we will receive the remaining bid by 3/29. Carpet replacement is budgeted to be replaced in April of this year.
3. The cleaning contract for common area cleaning was not renewed when we began managing the property. We have since signed a new cleaning contract to make certain that all common areas are clean and tidy for our residents. We look forward to providing our residents with an outstanding customer experience!