We received your letter dated March 4, 2016, informing us that a complaint regarding our services was submitted on February 29, and was assigned ID # [redacted] We are writing to provide a concise response to the complaint and will honor your request to refrain from including any information that identifies the person that submitted the complaint (the person filing the complaint will be referred to as the "Applicant") Learfield Licensing Partners, LLC ("Learfield") is an Indianapolis-based licensing agency providing licensing management services for colleges, universities, athletic conferences, and specialty properties nationwideOur services include reviewing applications submitted by third parties seeking approval to use the intellectual property of our clients to produce licensed merchandiseWe receive a number of applications each week, all of which take varying degrees of time and steps to review, and submitting an application does not automatically result in approval and authorization to produce branded merchandise using the intellectual property of one or more Learfield clientsIf an application is approved and the applicant has submitted all required information, such as satisfactory evidence that the applicant has the required insurance in place, the applicant is provided with the appropriate form of licensing agreement for review, signature and returnDue to the need for uniformity in our license agreements and administrative processes, very few changes are made to the license agreement and it is reviewed, signed and returned by a large number of licensees every year, many of which are large corporations with sophisticated legal counsel available The Applicant reached the point in the application process where the standard licensing agreement form was provided to the Applicant on December 11, On February 3, 2016, the Applicant contacted our licensing specialist that provided the agreement to complain that the agreement was unfairThe Applicant was aggressive and somewhat unprofessional with our licensing specialist, who politely and professionally attempted to respond to the Applicant's concerns and recommended that the Applicant contact a member of our legal team and provided the necessary contact informationThe Applicant did not attempt to contact our legal team until February 16, 2016, at which time the Applicant complained to the same licensing specialist that the legal team had not contacted the Applicant, and continued to press its claims that the licensing agreement provisions were unfair, speaking in an aggressive and condescending toneA member of our legal team subsequently spoke with the Applicant and explained why the licensing agreement contained the two provisions that Applicant seemed to be most concerned about and that the requested changes could not be accommodated While we entertain discussions about the terms of the license agreement and make reasonable, limited accommodations when appropriate, the aggressive and somewhat unprofessional manner in which the Applicant has interacted with members of the Learfield team raised concerns about whether the Applicant would be an acceptable licensee for any of our clientsWe are currently awaiting direction from our client as to whether the Applicant would be an appropriate licensee for its licensing program We hope you find this response helpfulPlease let me know if you have any questions or require any additional information to complete your work on this matter Sincerely, Learfield Licensing Partners, LLC William [redacted] General Counsel
We received your letter dated March 4, 2016, informing us that a complaint regarding our services was submitted on February 29, 2016 and was assigned ID # [redacted]. We are writing to provide a concise response to the complaint and will honor your request to refrain from including any information...
that identifies the person that submitted the complaint (the person filing the complaint will be referred to as the "Applicant").
Learfield Licensing Partners, LLC ("Learfield") is an Indianapolis-based licensing agency providing licensing management services for colleges, universities, athletic conferences, and specialty properties nationwide. Our services include reviewing applications submitted by third parties seeking approval to use the intellectual property of our clients to produce licensed merchandise. We receive a number of applications each week, all of which take varying degrees of time and steps to review, and submitting an application does not automatically result in approval and authorization to produce branded merchandise using the intellectual property of one or more Learfield clients. If an application is approved and the applicant has submitted all required information, such as satisfactory evidence that the applicant has the required insurance in place, the applicant is provided with the appropriate form of licensing agreement for review, signature and return. Due to the need for uniformity in our license agreements and administrative processes, very few changes are made to the license agreement and it is reviewed, signed and returned by a large number of licensees every year, many of which are large corporations with sophisticated legal counsel available.
The Applicant reached the point in the application process where the standard licensing agreement form was provided to the Applicant on December 11, 2015. On February 3, 2016, the Applicant contacted our licensing specialist that provided the agreement to complain that the agreement was unfair. The Applicant was aggressive and somewhat unprofessional with our licensing specialist, who politely and professionally attempted to respond to the Applicant's concerns and recommended that the Applicant contact a member of our legal team and provided the necessary contact information. The Applicant did not attempt to contact our legal team until February 16, 2016, at which time the Applicant complained to the same licensing specialist that the legal team had not contacted the Applicant, and continued to press its claims that the licensing agreement provisions were unfair, speaking in an aggressive and condescending tone. A member of our legal team subsequently spoke with the Applicant and explained why the licensing agreement contained the two provisions that Applicant seemed to be most concerned about and that the requested changes could not be accommodated.
While we entertain discussions about the terms of the license agreement and make reasonable, limited accommodations when appropriate, the aggressive and somewhat unprofessional manner in which the Applicant has interacted with members of the Learfield team raised concerns about whether the Applicant would be an acceptable licensee for any of our clients. We are currently awaiting direction from our client as to whether the Applicant would be an appropriate licensee for its licensing program.
We hope you find this response helpful. Please let me know if you have any questions or require any additional information to complete your work on this matter.
Sincerely,
Learfield Licensing Partners, LLC
William [redacted] General Counsel
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
All I have asked for is fair business practices. The contract states that (section 4.4) Licensee shall remove from sale or distribution and cease manufacture of any (previously APPROVED licensed products)associated artwork, or advertising material to which learfield licensing or the owners rescind approval. Upon rescission of approval, the licensee shall ship all such unapproved products, associated artwork, and advertising material to learfield licensing at the (Licensee's EXPENSE) If I have went thru the process of approval and been given approval, I have paid for the materials, than they should be responsible for the cost that That I have incurred. Yet they think that they make a mistake and the licensee should pay for it. this is not fair!! this could put a small business out of business all I have asked for is fair modification of the contract. and they (Learfield) have avoided all attempts to contact them to resolve this matter, They put me off for over a month waiting for the contract signing date to run out, and that is fine, But I want other people to know how they handled this. You must pay there application fee $250.00 and purchase the liability insurance $1000.00 before they give you the contract to sign or even view !! Brandon [redacted] contacted me over a month ago and told me to contact there legal department ( Jennifer [redacted]) and I did she sent me an email and that asked if would be available to speak the next day I replied to it the same day that I would make myself available all day and I did no call from her. A couple days after I filed this complaint she had called and said she would send me a word document to make changes to the contract or a modified version but I never heard from her anymore I emailed her with again, with no response. If they make a mistake than let them be held accountable, Please make sure people know how they do business. Thank You [redacted]
We received your letter dated March 4, 2016, informing us that a complaint regarding our services was submitted on February 29, and was assigned ID # [redacted] We are writing to provide a concise response to the complaint and will honor your request to refrain from including any information that identifies the person that submitted the complaint (the person filing the complaint will be referred to as the "Applicant") Learfield Licensing Partners, LLC ("Learfield") is an Indianapolis-based licensing agency providing licensing management services for colleges, universities, athletic conferences, and specialty properties nationwideOur services include reviewing applications submitted by third parties seeking approval to use the intellectual property of our clients to produce licensed merchandiseWe receive a number of applications each week, all of which take varying degrees of time and steps to review, and submitting an application does not automatically result in approval and authorization to produce branded merchandise using the intellectual property of one or more Learfield clientsIf an application is approved and the applicant has submitted all required information, such as satisfactory evidence that the applicant has the required insurance in place, the applicant is provided with the appropriate form of licensing agreement for review, signature and returnDue to the need for uniformity in our license agreements and administrative processes, very few changes are made to the license agreement and it is reviewed, signed and returned by a large number of licensees every year, many of which are large corporations with sophisticated legal counsel available The Applicant reached the point in the application process where the standard licensing agreement form was provided to the Applicant on December 11, On February 3, 2016, the Applicant contacted our licensing specialist that provided the agreement to complain that the agreement was unfairThe Applicant was aggressive and somewhat unprofessional with our licensing specialist, who politely and professionally attempted to respond to the Applicant's concerns and recommended that the Applicant contact a member of our legal team and provided the necessary contact informationThe Applicant did not attempt to contact our legal team until February 16, 2016, at which time the Applicant complained to the same licensing specialist that the legal team had not contacted the Applicant, and continued to press its claims that the licensing agreement provisions were unfair, speaking in an aggressive and condescending toneA member of our legal team subsequently spoke with the Applicant and explained why the licensing agreement contained the two provisions that Applicant seemed to be most concerned about and that the requested changes could not be accommodated While we entertain discussions about the terms of the license agreement and make reasonable, limited accommodations when appropriate, the aggressive and somewhat unprofessional manner in which the Applicant has interacted with members of the Learfield team raised concerns about whether the Applicant would be an acceptable licensee for any of our clientsWe are currently awaiting direction from our client as to whether the Applicant would be an appropriate licensee for its licensing program We hope you find this response helpfulPlease let me know if you have any questions or require any additional information to complete your work on this matter Sincerely, Learfield Licensing Partners, LLC William [redacted] General Counsel
We received your letter dated March 4, 2016, informing us that a complaint regarding our services was submitted on February 29, 2016 and was assigned ID # [redacted]. We are writing to provide a concise response to the complaint and will honor your request to refrain from including any information...
that identifies the person that submitted the complaint (the person filing the complaint will be referred to as the "Applicant").
Learfield Licensing Partners, LLC ("Learfield") is an Indianapolis-based licensing agency providing licensing management services for colleges, universities, athletic conferences, and specialty properties nationwide. Our services include reviewing applications submitted by third parties seeking approval to use the intellectual property of our clients to produce licensed merchandise. We receive a number of applications each week, all of which take varying degrees of time and steps to review, and submitting an application does not automatically result in approval and authorization to produce branded merchandise using the intellectual property of one or more Learfield clients. If an application is approved and the applicant has submitted all required information, such as satisfactory evidence that the applicant has the required insurance in place, the applicant is provided with the appropriate form of licensing agreement for review, signature and return. Due to the need for uniformity in our license agreements and administrative processes, very few changes are made to the license agreement and it is reviewed, signed and returned by a large number of licensees every year, many of which are large corporations with sophisticated legal counsel available.
The Applicant reached the point in the application process where the standard licensing agreement form was provided to the Applicant on December 11, 2015. On February 3, 2016, the Applicant contacted our licensing specialist that provided the agreement to complain that the agreement was unfair. The Applicant was aggressive and somewhat unprofessional with our licensing specialist, who politely and professionally attempted to respond to the Applicant's concerns and recommended that the Applicant contact a member of our legal team and provided the necessary contact information. The Applicant did not attempt to contact our legal team until February 16, 2016, at which time the Applicant complained to the same licensing specialist that the legal team had not contacted the Applicant, and continued to press its claims that the licensing agreement provisions were unfair, speaking in an aggressive and condescending tone. A member of our legal team subsequently spoke with the Applicant and explained why the licensing agreement contained the two provisions that Applicant seemed to be most concerned about and that the requested changes could not be accommodated.
While we entertain discussions about the terms of the license agreement and make reasonable, limited accommodations when appropriate, the aggressive and somewhat unprofessional manner in which the Applicant has interacted with members of the Learfield team raised concerns about whether the Applicant would be an acceptable licensee for any of our clients. We are currently awaiting direction from our client as to whether the Applicant would be an appropriate licensee for its licensing program.
We hope you find this response helpful. Please let me know if you have any questions or require any additional information to complete your work on this matter.
Sincerely,
Learfield Licensing Partners, LLC
William [redacted] General Counsel
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
All I have asked for is fair business practices. The contract states that (section 4.4) Licensee shall remove from sale or distribution and cease manufacture of any (previously APPROVED licensed products)associated artwork, or advertising material to which learfield licensing or the owners rescind approval. Upon rescission of approval, the licensee shall ship all such unapproved products, associated artwork, and advertising material to learfield licensing at the (Licensee's EXPENSE) If I have went thru the process of approval and been given approval, I have paid for the materials, than they should be responsible for the cost that That I have incurred. Yet they think that they make a mistake and the licensee should pay for it. this is not fair!! this could put a small business out of business all I have asked for is fair modification of the contract. and they (Learfield) have avoided all attempts to contact them to resolve this matter, They put me off for over a month waiting for the contract signing date to run out, and that is fine, But I want other people to know how they handled this. You must pay there application fee $250.00 and purchase the liability insurance $1000.00 before they give you the contract to sign or even view !! Brandon [redacted] contacted me over a month ago and told me to contact there legal department ( Jennifer [redacted]) and I did she sent me an email and that asked if would be available to speak the next day I replied to it the same day that I would make myself available all day and I did no call from her. A couple days after I filed this complaint she had called and said she would send me a word document to make changes to the contract or a modified version but I never heard from her anymore I emailed her with again, with no response. If they make a mistake than let them be held accountable, Please make sure people know how they do business. Thank You [redacted]