To Whom It May Concern: [redacted] contacted Alice and Olivia customer service on January [redacted] stating Coupon Cabin was offering 20% cash back on everything at aliceandolivia.com, max $55, but that he did not receive the cash back. He contacted Coupon Cabin, who instructed him to contact...
our customer service. We immediately addressed this to our affiliate agency, who manages our affiliate program with Coupon Cabin. They put us in contact with someone at Coupon Cabin and they confirmed that the sale wasn’t attributed to them, but to another affiliate in our program. We relayed this information to the customer, who emailed us back extremely unhappy. We then offered him a 15% off discount on a future order, which he turned down. He claimed he didn’t visit another website before placing his order, so we again addressed the concern to our affiliate agency. They informed us that Coupon Cabin did in fact refund him 3%, as well as an additional $5 as a courtesy. He continued to email our customer service, to which we again offered the 15% off discount, and he again rejected. As he has been refunded by Coupon Cabin, there was no other monetary amount available to offer the customer. Please also note that Alice and Olivia does not offer any cash back directly, this is all handled through the affiliate company. Regards, Ashley G[redacted] * * * * * * * * * * *
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To Whom It May Concern: [redacted] contacted Alice and Olivia customer service on January [redacted] stating Coupon Cabin was offering 20% cash back on everything at aliceandolivia.com, max $55, but that he did not receive the cash back. He contacted Coupon Cabin, who instructed him to contact...
our customer service. We immediately addressed this to our affiliate agency, who manages our affiliate program with Coupon Cabin. They put us in contact with someone at Coupon Cabin and they confirmed that the sale wasn’t attributed to them, but to another affiliate in our program. We relayed this information to the customer, who emailed us back extremely unhappy. We then offered him a 15% off discount on a future order, which he turned down. He claimed he didn’t visit another website before placing his order, so we again addressed the concern to our affiliate agency. They informed us that Coupon Cabin did in fact refund him 3%, as well as an additional $5 as a courtesy. He continued to email our customer service, to which we again offered the 15% off discount, and he again rejected. As he has been refunded by Coupon Cabin, there was no other monetary amount available to offer the customer. Please also note that Alice and Olivia does not offer any cash back directly, this is all handled through the affiliate company. Regards, Ashley G[redacted] * * * * * * * * * * *
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