Alice's Place

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are willing to settle with Mr [redacted] in the amount of $1000.00, once we have a " Hold Harmless Agreement" signed by Mr [redacted] Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: It is not all trueWhen the car was taken too San Marcos Toyota the AC worked fineIt wasn;t until the mechanic replaced the brake actuator that I got the car back with the AC not blowing coolHe left out the wheel liner that torn loose from the fender and started rubbing because it wasn't fastened down because he tore it loose rather that unscrew the liner to see the wiring harness Regards, [redacted]

Standard policy on refunding overpayments on vehicle payoffs is to make sure that we receive the title from the lienholder. In some cases, lienholders send the titles to the customers. I verified that we have the title and will be refunding $today.Any further questions, please do
not hesitate to call me

To whom it may concern, In our effort to assist a victim of Hurricane Harvey we severely discounted this vehicleWhile the complainant asserts that this vehicle is used, it is in fact new as it has never been registered or used for any other purposes outside of demonstrations prior to sale
When a vehicle is used for demonstration purposes only by an employee of San Marcos Toyota or our Distributor (Gulf States Toyota) that vehicle is technically newWe have had demonstrator vehicles sold by dealerships across the country with up to 10,miles on themThe vehicle was sold to the complainant at a significant financial loss to the dealership (-$3,116.99)All legal documentation was provided to the complainant at the time of delivery which she signedFurthermore, the complainant has resorted to extortionist tactics, threatening through verbal and e-mail communications to wait to submit the Toyota Customer Satisfaction Survey until she receives a check for $2,At this time we are unwilling to fulfill her request of a payment of $2,We have accommodated the complainants request for an additional set of seat belt extendersThe in-service date of the vehicle is the date the vehicle is sold (10/26/2017)The vehicle is fully covered with all applicable Toyota Warranties provided only on New vehiclesIf the vehicle was in fact used, these warranties would not apply. Sincerely, *** ***General ManagerSan Marcos Toyota

Complaint: ***
I am rejecting this response because: It is not all trueWhen the car was taken too San Marcos Toyota the AC worked fineIt wasn;t until the mechanic replaced the brake actuator that I got the car back with the AC not blowing coolHe left out the wheel liner that torn loose from the fender and started rubbing because it wasn't fastened down because he tore it loose rather that unscrew the liner to see the wiring harness
Regards,
*** ***

July 24, Revdex.com *** ** ***
*** *** *** *** To Whom It May Concern: The purpose of this letter is to respond to the claim registered by Mr*** ***, ID# ***Mr*** came to San Marcos Toyota in May with the complaint that his windshield washers were inoperativeThere was a short in the wiring harness and he declined repairsHis next visit was in September During this time the vehicle had numerous warning lights onA brake actuator was replaced and covered by Toyota Extended CareThe vehicle also required Toyota Recall EOU, brake reservoir tank replacement was be performedThe customer's vehicle had been involved in an accident and was written as a total loss by his insurance companyBy the customer's own admission, he had accepted payment from his insurance and taken the vehicle to an independent shop and had the vehicle repaired as inexpensively as possibleUpon inspection the vehicle had damage to the A/C high pressure switch, Wiring harness damage that affected the anti-lock brake system, A/C system and windshield washer systemSomeone had spliced the harness together with butt connectors and there was intermittent continuity and other issuesMr*** returned again in September asking for help with the same issues and our shop foreman tried to straighten out some of his electrical issues at no charge when the gentleman explained he had no money and was in tears asking for helpI have included copies of all repair orders that show there were never any charges or payment rendered by the customerAll damage is a result of the collision and not the result of any service performed by staff at San Marcos ToyotaRespectfully yours, *** *** Service Director San Marcos Toyota

Complaint: ***
I am rejecting this response because: I was dissatisfied with the dealership's failure to communicate with me to initially resolve this matter after several calls to the dealershipI was dissatisfied that the tires were rotated when clearly they should not have beenMy son has no professional knowledge about servicing carsThere may have been erroneous instructions given to the technician but as a professional, he should have explained why the tires could/should not be rotatedMy dissatisfaction was rooted in those two facts
Regards,
*** ***

Complaint: ***
I am rejecting this response because: When I last spoke to Mr *** on the phone, he told me that he would cover half the repair billThe repair bill was approximately $3000, he asked me to send it to him, I did and he said he would go to bat for me to get us half of the money it cost to repair it$is needed to close this caseI was repeatedly lied to by this dealership in order to get me to buy the vehicleI have those messages stillAnyway, I'm requesting the $to settle this
Regards,
*** ***

The original request was for $1,That was the original amount he was requesting thru Revdex.com for repair of the transfer caseI offered to pay half of the $which was to be $After talking to customer on the phone he then had informed me he had more repairs done to the vehicleI asked him to forward his invoices for the extra repairs he had done to the vehicleAt that time I told him I would see what I could do but never offered to pay for half of all repairs done to the vehicleMy offer still stands at $with a full release of San Marcos Toyota, it's officers, owners and employeesOnce again this vehicle was purchased "As Is" and I feel $1,is a far offer to customer. Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

As you can see by the attached repair orders, the only work we performed on Mr***'s vehicle, was a recall on the ABS lights. All other issues were referred to the shop that did the original body repairs or was declined by the customer. Therefore, we decline all responsibility for the customer's complaint.Thank you

We are willing to settle with Mr*** *** in the amount of $1000.00, once we have a " Hold Harmless Agreement" signed by Mr*** Thank you,*** ***

The purpose of this email is to inform you that San Marcos Toyota has resolved the case with *** *** We have placed notes in her file that will direct her future service to a designated service advisor and one of our technicians that is Lexus certifiedThis team will take
care of all of their future service needs She is trying to teach her son responsibilityWhen he brought his vehicle in for service he was told by the service personnel his tires were different sizes and did need to be rotated on his model vehicleHe insisted they rotate themThe express service people complied with his wishesA couple of days later he told his mother that the tires were rubbingShe called and we sent a technician out to rectify the issue at their home During our conversation this morning she expressed that the request to your department was made because of her frustration with him and not a fault of the dealer Mrs*** son will be bring his vehicle to San Marcos Toyota and we will handle all of his maintenance needs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hopefully I will actually receive the check this time as I was told on 5/6/by your finance, *** ***, it would be mailed out that day
Regards,
*** ***

Complaint: ***
I am rejecting this response because: nothing is getting addressedSo my next step is small claims court
Regards,
*** ***

Complaint: ***
I am rejecting this response because:First and foremost, my most sincere apologies for the delay on this actionBut as barely stated before, although we survive Harvey the storm, our home was extensively damaged, my father in law has been hospitalized with cardio issues as well as my sister in lawAll of this happening on the same date the delivery of the Toyota Tundra by salesman M.WBut perhaps to better reflect with a bit of better detail I will copying and pasting from emails that when back and forward from the persons whom I dealt with at San Marcos ToyotaFirst, my employer offers car buying services via *** Buying along with services such as financing, extended warranties and GAPWhile utilizing this process, once the auto of choice has been built online and based on the zip code given to search for such in an specified area that information along with my basic information was submitted to dealers whom have not only chosen to work under *** buying services but also offer discounts to specific users on the system based on the automobile they may be looking forSo, that said, my information was submitted to Toyota dealers in the San Antonio and adjacent areas that had in stock a Tundra as closed as I requested with either less or more options and I began the communications with themCopied and pasted here will follow a series of correspondence with San Marcos Toyota individuals whom I communicated with a couple of time over the phone and via emailThe main of the communication with San Marcos Toyota did began after I had already received OTD or out the door pricing from a couple of other Toyota dealers and actually had already picked one Tundra that not only had but miles but also much better options to included leather custom seat and yet due to a comment made by the salesman which I believe to had been disrespectful I had continue my search but had already submitted Vin # to my financing for approval and the same one had been denied as value to loan was to highThe value to loan was up to 110% from the MSRP and its added optionsBut kindly see below: As you can see by now I have already given all information and responded with the upmost honest and full complete information on the other Tundra that I had been negotiating for until as mentioned before the same one was deniedPlease see clearly the mileage stated and clearly shown for this Tundra milesSo, over conversation over the phone with *** my wife asked her how many miles the Tundra had, she had provided information for and although stated over email it was on stock at this dealser as you can see by email I found later quite extraordinary that all of the other Tundra's they stated they had in stock the pictures of it when from the Tundra parked in front of the dealer but not the one that *** had sent me info on and that none of the correspondence show milageYet was told by *** that it had the usual test driven low milesSo with that information we continue the process to included once again being denied as the loan to value was to high and that is with the explanation to my financing that the Tundra had the usual test driven milesAs most any one who has ever purchase, traded or sold an automobile the amount of miles is first and foremost one of the primary things used for the value of the automobileWe sent Mr** ** ** of San Marcos Toyota an entired report made ny Edmunds a car value and information site an editorial that happened to mentioned this very fact and that if an automobile that was called a new one had more than miles it was advised to negotiated a lower price for itWe had tried to explained to Mr*** after his first explanation of the reason for the Tundra's high mileage which he stated was the fact that the truck was driven from another dealer in Waco to their dealerHere he states a completely different reasonWe were lied not only over the phone but also by all other information received from this dealser with regards to the Tundra as none of it had anywhere information of the milage of the truch and after further review non of their automobiles online include such informationWe clearly understand the fact that the truck may had not being considered used as used due to being sold and registered by an individual and then resold back again by a dealer, that is not our complaintOur complaint is that this dealser did not gave us the correct information and did not let us made the decision our serlve if we wanted to continue to negotiate for this Tundra up to and including giving information to my financing institurion and insurance as I stated to them what was stated to usTo make matters worse as stated before, on the date of delivery my wife was just barely on her way home from taking our sick cats to vet, her dad in one hospital her sister in another and my self working and salesman in a hurry with documents that very nicely had this cute little sticky flags with sign here and intial here and his hurry cause they did not wanted to get into bad traffic and my mind just trying to do and accomplish several things at the same time that we believed what we had being told and I truly only looked at what sales man showed me with the cute little flags sign here and there that we did not noticed the true milaege of the truck until the next day when I when to call to have it added to our insurance and oh my Lord, I started reading my few pieces of paper given to me by salesmanWe just could not believe itFurthermore, due to their lie my financing changed (interest) and so did the insurance amount due to the value of it not as stated and not truethfullOur email and phone conversations with Mr** had both stated the same thing, we are merely just wanting refund for amount of monies we would had negotiated for the truck had we been given correct information and would had decided to continue to negotiate for itBut we were notHe states that we are trying to extort out from this dealer and once again as stated to him verbally and over email we simply request for this dealer to do the correct and appropiate thing as we have even more correspondence and can also have all information submitted to my financing and insurance coprovided in prove of what we were told with regards to the milaege of this truck which most surely affects the true value of itMr** states that they lost monies on this truck, well they had according to their own submitted information to us other trucks that they could had very easily submitted to us for review and consideration and they did notFurthermore, when they agreed to be part of the *** Buying service they are putting them selves in the position to truly negotiate to the best of their abilities as they guarantee by certificate discounts that if they do not feel they want to give to cusomers do not accept being part of such programI did not put the value of the truck on it, I did gave very detail information on what the loan to value of the truck for financing was and as stated by *** this dealer was not going to loose a sale over price evenhough from the very beginning they lie about how much the truck was going to be let go for (40K) and now he is upset about how much they lost? And yes we have the right and opportunity to state to Toyota Corporate via survey our experience with this dealer and furthermore where told by salesman to make sure to call them if we found that we could not given them all on survey for any reaasonWe called the following day from delivery of the truck, not only did sales man did nothing, as my wife is believing she is speaking to him she gets interrupted by someone elses voice who states he was the sales man manager who had being listening to my wifes complaint and he just did not let her know that the call had being transfer to him or the phone had being given to himGoodness a thing from teenage years when you called someone but let somoone else get on the phone? So, yes of course we believed again that if we explained our disbelieve of what had happen with the mileage information as stated to us by salesman just to give them the opportunity to make things right in order for us to give them 10s on the surveySo, which one is it? we want to be treated fairly and asked for what was exactly we believed expectedBut again, obviously notPlease be advice that we understand that by placing this complaint the same one may or may not motivate this dealer to do the correct thing by usDue also please allow me to make sure that very well explain by now we understand this dealer is just not as reputable as we believe being a member of TLMODA who represents minorities businesses and whom my wife was so proud to find this out just to get slam by such inappropiate treatment and now statement by Mr*** Futhermore, not only the Toyota survey is still pending, but *** buying services, my employers survey and Toyota new owners surveyYet we will explained into detail as we have try here what is the truth and that when we asked for what we were told to do prior to answering any surveys to make sure we gave this dealer an opportunity to give them all 10s now I am being call an extortionist! The principal in all of this is that we had honestly dealt with this dealer and still yet come up being done and stated wrong regards,
*** ***

Mr*** purchased a Jeep Cherokee with the understanding and his signature that he purchased the Jeep Cherokee "As Warranty"We would like to offer MrTony *** $towards the repairs he had done to the Jeep in Colorado with a full release to San Marcos Toyota for any
future claims and it's employees

Your correspondence was received & I will forward to the proper personnel to resolve