Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is just their latest excuse for not resolving the issue They offered the single lenses as a solution with the knowledge that my vision had not changed since my last visit and had not warranted getting a new set of glasses They "pushed" the transitions set of glasses on me with the sole purpose of "selling" Up until the final call that the refund check was cut there was never any mention that the insurance company did not return "lab fees" as they called itAll conversations were regarding a full refund and not a partial This is unacceptable and their job is to continue to make any calls and arrangements necessary to get the entire refund amount back I have already made all their calls that they have requested which was over and above what the insurance company thought I should do at that time[redacted] vision is still responsible for the remaining $ Regards, Jennifer W***
Company responded via phone:Consumer was a new progressive lens wearer and it may take up to two weeks to adjust to this type of lensShe did not like the progressive lens and was offered to go to a single vision lensShe did not accept this She just wanted to turn her lens in and receive a refund The company has tried to resolve this issue and has spoken with the consumer's insurance company A refund check was issued for their part for $on July 8, The insurance company stated they do not refund surcharges so they cannot refund the $back to the consumer The company understands the consumer's frustration but they do not have control over the insurance company's decision to issue a refund The consumer would have to take this up with her insurance company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is just their latest excuse for not resolving the issue They offered the single lenses as a solution with the knowledge that my vision had not changed since my last visit and had not warranted getting a new set of glasses They "pushed" the transitions set of glasses on me with the sole purpose of "selling" Up until the final call that the refund check was cut there was never any mention that the insurance company did not return "lab fees" as they called itAll conversations were regarding a full refund and not a partial This is unacceptable and their job is to continue to make any calls and arrangements necessary to get the entire refund amount back I have already made all their calls that they have requested which was over and above what the insurance company thought I should do at that time[redacted] vision is still responsible for the remaining $ Regards, Jennifer W***
Company responded via phone:Consumer was a new progressive lens wearer and it may take up to two weeks to adjust to this type of lensShe did not like the progressive lens and was offered to go to a single vision lensShe did not accept this She just wanted to turn her lens in and receive a refund The company has tried to resolve this issue and has spoken with the consumer's insurance company A refund check was issued for their part for $on July 8, The insurance company stated they do not refund surcharges so they cannot refund the $back to the consumer The company understands the consumer's frustration but they do not have control over the insurance company's decision to issue a refund The consumer would have to take this up with her insurance company