To Whom it May Concern, At [redacted] 's request we have sent two different people to fix the damage from her dryer vent not being removed originally On 6/18/2015: We sent out a repair technician to spackle and repair the leak resulting in the dryer vent not being removedOn 6/21/2015: We spoke to [redacted] and she said the work was not complete so we again sent some one on 7/to complete the workOn 7/15/as [redacted] was getting on a plane for vacation she said all work was completed and she would call us back if there was an issueWe did not hear from her again until 9/9/saying the work was not completed to her satisfactionWe offered to send her a refund for the dryer vent not being removed but she refusedAs we told her on the phone we would be happy to send her a check and we are sorry she is not satisfied with the work completed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have not heard from Alick Smith since my last contact (a phone call) with one of their employees the week of February No date was set for the work then nor have they tried to arrange to come do the work now even though the snow has melted and each day this week the temperature has been in the 40s or 50s or even 60s The original arrangement was for the work to be done in late October to early November; four months have passed since thenI have been without any gutters for almost months now Regards, [redacted] ** [redacted]
Sep 7, 2015Hello [redacted] ***,Thank you for returning my call last week on Wednesday, September and providing me with additional guidance regarding my dispute with Alick Smith RoofingAs per our discussion, I have attached additional information that documents the problem that has gone unresolved for almost years at this pointBelow I have also included links to two video clips from June that shows the extent to which my roof leaks where my skylights are installedThe attachments to this email and video clips were sent to Alick Smith Roofing on June 8th and again on June 23rd along with the emails below as a follto multiple phone calls.Unfortunately, following my phone conversation with you last Wednesday, over the holiday weekend I have received what appears to be an automated response from the Revdex.com that states my complaint has been closed because I did not respond with in the day time frameThis is quite disappointing since the company was provided with over days to respond to my initial complaintAs I explained on the phone, the delay in my response time was due to questions that I felt I needed answered by the Revdex.com and also an appointment scheduled by the business to look at the issue again on Saturday, August 28th that was not kept by Alick Smith Roofing (iethey were a "no show" for the appointment)I am also currently waiting on the roofing company as type this for a pm appointment todayThey have not arrived at the time I am sending this email, so this is Our second appointment in days that the company has failed to keep and failed to notify us that they would not be coming.Contrary to the statements in the businsess' response, this is a common application of skylights that is outlined very clearly in the [redacted] installation guideThe incorrect installation was verified by the [redacted] consultant who inspected the problem in in order to verify that the issue was with installation and not with the product itself (attached in writing)In fact, our skylights and corresponding flashing are intended for the exact configuration and installation that we have on our roof, they simply were not installed by Alick Smith Roofing as per the instructions providedAt no time did company alert us that they were not "comfortable" with providing installation, as stated in their responseThe issue is that they simply did not follow the specifications and also did not use the supplied ice and water shield to ensure a water tight barrierYou will see that their employee "Chuck" acknowledged that fact back in and stated, in writing, that if the roof were to leak again the company would repair it to the [redacted] standardsHowever, they have refused to remedy the poor workmanship to put an end to the leaking.Please take a moment to look at the documentation I have from this issue dating back to At the current time, We still have a leak in the roof that is as severe as the video clips show from June whenever we receive a heavy rainMy complaint is certainly not resolved, nor do I feel it should be closedPlease let me know if there is an opportunity to keep this case open in hopes of the company repairing the problem or covering the cost of the repair if they are not qualified to do so themselves.Thank you,
To Whom it May Concern, At [redacted] 's request we have sent two different people to fix the damage from her dryer vent not being removed originally On 6/18/2015: We sent out a repair technician to spackle and repair the leak resulting in the dryer vent not being removed On 6/21/2015: We spoke to [redacted] and she said the work was not complete so we again sent some one on 7/to complete the work On 7/15/as [redacted] was getting on a plane for vacation she said all work was completed and she would call us back if there was an issue We did not hear from her again until 9/9/saying the work was not completed to her satisfactionWe offered to send her a refund for the dryer vent not being removed but she refusedAs we told her on the phone we would be happy to send her a check and we are sorry she is not satisfied with the work completed
Sep 7, Hello [redacted] ***, Thank you for returning my call last week on Wednesday, September and providing me with additional guidance regarding my dispute with Alick Smith RoofingAs per our discussion, I have attached additional information that documents the problem that has gone unresolved for almost years at this pointBelow I have also included links to two video clips from June that shows the extent to which my roof leaks where my skylights are installedThe attachments to this email and video clips were sent to Alick Smith Roofing on June 8th and again on June 23rd along with the emails below as a follto multiple phone callsUnfortunately, following my phone conversation with you last Wednesday, over the holiday weekend I have received what appears to be an automated response from the Revdex.com that states my complaint has been closed because I did not respond with in the day time frameThis is quite disappointing since the company was provided with over days to respond to my initial complaintAs I explained on the phone, the delay in my response time was due to questions that I felt I needed answered by the Revdex.com and also an appointment scheduled by the business to look at the issue again on Saturday, August 28th that was not kept by Alick Smith Roofing (iethey were a "no show" for the appointment)I am also currently waiting on the roofing company as type this for a pm appointment todayThey have not arrived at the time I am sending this email, so this is Our second appointment in days that the company has failed to keep and failed to notify us that they would not be comingContrary to the statements in the businsess' response, this is a common application of skylights that is outlined very clearly in the [redacted] installation guideThe incorrect installation was verified by the [redacted] consultant who inspected the problem in in order to verify that the issue was with installation and not with the product itself (attached in writing)In fact, our skylights and corresponding flashing are intended for the exact configuration and installation that we have on our roof, they simply were not installed by Alick Smith Roofing as per the instructions providedAt no time did company alert us that they were not "comfortable" with providing installation, as stated in their responseThe issue is that they simply did not follow the specifications and also did not use the supplied ice and water shield to ensure a water tight barrierYou will see that their employee "Chuck" acknowledged that fact back in and stated, in writing, that if the roof were to leak again the company would repair it to the [redacted] standardsHowever, they have refused to remedy the poor workmanship to put an end to the leakingPlease take a moment to look at the documentation I have from this issue dating back to At the current time, We still have a leak in the roof that is as severe as the video clips show from June whenever we receive a heavy rainMy complaint is certainly not resolved, nor do I feel it should be closedPlease let me know if there is an opportunity to keep this case open in hopes of the company repairing the problem or covering the cost of the repair if they are not qualified to do so themselvesThank you,
To Whom it May Concern, At [redacted] 's request we have sent two different people to fix the damage from her dryer vent not being removed originally On 6/18/2015: We sent out a repair technician to spackle and repair the leak resulting in the dryer vent not being removedOn 6/21/2015: We spoke to [redacted] and she said the work was not complete so we again sent some one on 7/to complete the workOn 7/15/as [redacted] was getting on a plane for vacation she said all work was completed and she would call us back if there was an issueWe did not hear from her again until 9/9/saying the work was not completed to her satisfactionWe offered to send her a refund for the dryer vent not being removed but she refusedAs we told her on the phone we would be happy to send her a check and we are sorry she is not satisfied with the work completed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have not heard from Alick Smith since my last contact (a phone call) with one of their employees the week of February No date was set for the work then nor have they tried to arrange to come do the work now even though the snow has melted and each day this week the temperature has been in the 40s or 50s or even 60s The original arrangement was for the work to be done in late October to early November; four months have passed since thenI have been without any gutters for almost months now Regards, [redacted] ** [redacted]
Sep 7, 2015Hello [redacted] ***,Thank you for returning my call last week on Wednesday, September and providing me with additional guidance regarding my dispute with Alick Smith RoofingAs per our discussion, I have attached additional information that documents the problem that has gone unresolved for almost years at this pointBelow I have also included links to two video clips from June that shows the extent to which my roof leaks where my skylights are installedThe attachments to this email and video clips were sent to Alick Smith Roofing on June 8th and again on June 23rd along with the emails below as a follto multiple phone calls.Unfortunately, following my phone conversation with you last Wednesday, over the holiday weekend I have received what appears to be an automated response from the Revdex.com that states my complaint has been closed because I did not respond with in the day time frameThis is quite disappointing since the company was provided with over days to respond to my initial complaintAs I explained on the phone, the delay in my response time was due to questions that I felt I needed answered by the Revdex.com and also an appointment scheduled by the business to look at the issue again on Saturday, August 28th that was not kept by Alick Smith Roofing (iethey were a "no show" for the appointment)I am also currently waiting on the roofing company as type this for a pm appointment todayThey have not arrived at the time I am sending this email, so this is Our second appointment in days that the company has failed to keep and failed to notify us that they would not be coming.Contrary to the statements in the businsess' response, this is a common application of skylights that is outlined very clearly in the [redacted] installation guideThe incorrect installation was verified by the [redacted] consultant who inspected the problem in in order to verify that the issue was with installation and not with the product itself (attached in writing)In fact, our skylights and corresponding flashing are intended for the exact configuration and installation that we have on our roof, they simply were not installed by Alick Smith Roofing as per the instructions providedAt no time did company alert us that they were not "comfortable" with providing installation, as stated in their responseThe issue is that they simply did not follow the specifications and also did not use the supplied ice and water shield to ensure a water tight barrierYou will see that their employee "Chuck" acknowledged that fact back in and stated, in writing, that if the roof were to leak again the company would repair it to the [redacted] standardsHowever, they have refused to remedy the poor workmanship to put an end to the leaking.Please take a moment to look at the documentation I have from this issue dating back to At the current time, We still have a leak in the roof that is as severe as the video clips show from June whenever we receive a heavy rainMy complaint is certainly not resolved, nor do I feel it should be closedPlease let me know if there is an opportunity to keep this case open in hopes of the company repairing the problem or covering the cost of the repair if they are not qualified to do so themselves.Thank you,
To Whom it May Concern, At [redacted] 's request we have sent two different people to fix the damage from her dryer vent not being removed originally On 6/18/2015: We sent out a repair technician to spackle and repair the leak resulting in the dryer vent not being removed On 6/21/2015: We spoke to [redacted] and she said the work was not complete so we again sent some one on 7/to complete the work On 7/15/as [redacted] was getting on a plane for vacation she said all work was completed and she would call us back if there was an issue We did not hear from her again until 9/9/saying the work was not completed to her satisfactionWe offered to send her a refund for the dryer vent not being removed but she refusedAs we told her on the phone we would be happy to send her a check and we are sorry she is not satisfied with the work completed
Sep 7, Hello [redacted] ***, Thank you for returning my call last week on Wednesday, September and providing me with additional guidance regarding my dispute with Alick Smith RoofingAs per our discussion, I have attached additional information that documents the problem that has gone unresolved for almost years at this pointBelow I have also included links to two video clips from June that shows the extent to which my roof leaks where my skylights are installedThe attachments to this email and video clips were sent to Alick Smith Roofing on June 8th and again on June 23rd along with the emails below as a follto multiple phone callsUnfortunately, following my phone conversation with you last Wednesday, over the holiday weekend I have received what appears to be an automated response from the Revdex.com that states my complaint has been closed because I did not respond with in the day time frameThis is quite disappointing since the company was provided with over days to respond to my initial complaintAs I explained on the phone, the delay in my response time was due to questions that I felt I needed answered by the Revdex.com and also an appointment scheduled by the business to look at the issue again on Saturday, August 28th that was not kept by Alick Smith Roofing (iethey were a "no show" for the appointment)I am also currently waiting on the roofing company as type this for a pm appointment todayThey have not arrived at the time I am sending this email, so this is Our second appointment in days that the company has failed to keep and failed to notify us that they would not be comingContrary to the statements in the businsess' response, this is a common application of skylights that is outlined very clearly in the [redacted] installation guideThe incorrect installation was verified by the [redacted] consultant who inspected the problem in in order to verify that the issue was with installation and not with the product itself (attached in writing)In fact, our skylights and corresponding flashing are intended for the exact configuration and installation that we have on our roof, they simply were not installed by Alick Smith Roofing as per the instructions providedAt no time did company alert us that they were not "comfortable" with providing installation, as stated in their responseThe issue is that they simply did not follow the specifications and also did not use the supplied ice and water shield to ensure a water tight barrierYou will see that their employee "Chuck" acknowledged that fact back in and stated, in writing, that if the roof were to leak again the company would repair it to the [redacted] standardsHowever, they have refused to remedy the poor workmanship to put an end to the leakingPlease take a moment to look at the documentation I have from this issue dating back to At the current time, We still have a leak in the roof that is as severe as the video clips show from June whenever we receive a heavy rainMy complaint is certainly not resolved, nor do I feel it should be closedPlease let me know if there is an opportunity to keep this case open in hopes of the company repairing the problem or covering the cost of the repair if they are not qualified to do so themselvesThank you,