Alight.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have an email that states "credit never expires." I took this at face value While I appreciate that policies change and appreciate the efforts made to inform about that, though I never actually saw one of those emails, I don't agree that when a company is essentially holding the customers money, that an email is sufficient IF I received an email, it must have looked like all of the advertising emails sent by the company, in which case, it might have been inadvertently deleted All I know is that I did not see an email In the world we live in today, where we are each inundated by email, to claim that an email is sufficient to inform someone that their money will be evaporating into thin air is unacceptable If that is a policy change, then an email requiring a response would be more appropriate as would an email from an actual person at the company I hope that whomever made this policy never misses an email that essentially states, "hey, if you don't get this in time, you will lose your money." If this is a practice supported by the Revdex.com, I hope they will consider a change in that policy to consider what is fair to customers, considering the information overload we all deal with, and not just what is fair for the company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:I did call on those three days as mentionedAn answering picked up each time I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Companies change polices all the time. We provided proper notifications to all people on our email list. We sent several emails and we noted the change on our home page and in our returns section on the site.
We sent several emails 6-months prior to the policy change date. Sorry that the customer did not read any of our emails or see the change notification on our site. We did everything we are legally required to do about the policy change

I was told by a representative for the company that the credit I had with them for ~$would "never expire." When I tried to apply that credit to a recent order, I was informed that the credit was no longer going to be honored and that I had been notified via email, sometime ago, that their policy had changed regarding store credit However, I did not receive the email indicating that the policy had changed Further, I believe that companies should honor what company representatives put in writing and I have documentation of the "credit never expires" message
They did offer me a $discount on my purchase, which was admirable but I believe they they should honor the full amount of the credit The $is my money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I have an email that states "credit never expires." I took this at face value. While I appreciate that policies change and appreciate the efforts made to inform about that, though I never actually saw one of those emails, I don't agree that when a company is essentially holding the customers money, that an email is sufficient. IF I received an email, it must have looked like all of the advertising emails sent by the company, in which case, it might have been inadvertently deleted. All I know is that I did not see an email. In the world we live in today, where we are each inundated by email, to claim that an email is sufficient to inform someone that their money will be evaporating into thin air is unacceptable. If that is a policy change, then an email requiring a response would be more appropriate as would an email from an actual person at the company. I hope that whomever made this policy never misses an email that essentially states, "hey, if you don't get this in time, you will lose your money." If this is a practice supported by the Revdex.com, I hope they will consider a change in that policy to consider what is fair to customers, considering the information overload we all deal with, and not just what is fair for the company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** delayed the package. It was delivered todayWe called her today to make sure she has the packageWe have no record of the customer calling on ***, *** or ***. She called us times over this weekend. We are closed on the weekend. We returned her call
this morning. She had emailed us once last week. We replied to the one email she sent us. She received an email with the tracking number on ***.it is date/time stamped in our system:
Sent Email Ship Confirmation @1/**/1:PM
The email was sent to the same email she listed in her complaint
We respond quickly to every call and email we receive from all of our customers

Companies change polices all the time.    We provided proper notifications to all people on our email list.  We sent several emails and we noted the change on our home page and in our returns section on the site.  We sent several emails 6-9 months prior to the policy change...

date.   Sorry that the customer did not read any of our emails or see the change notification on our site. .  We did everything we are legally required to do about the policy change.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have an email that states "credit never expires."  I took this at face value.  While I appreciate that policies change and appreciate the efforts made to inform about that, though I never actually saw one of those emails, I don't agree that when a company is essentially holding the customers money, that an email is sufficient.  IF I received an email, it must have looked like all of the advertising emails sent by the company, in which case, it might have been inadvertently deleted.  All I know is that I did not see an email.  In the world we live in today, where we are each inundated by email, to claim that an email is sufficient to inform someone that their money will be evaporating into thin air is unacceptable.  If that is a policy change, then an email requiring a response would be more appropriate as would an email from an actual person at the company.  I hope that whomever made this policy never misses an email that essentially states, "hey, if you don't get this in time, you will lose your money."  If this is a practice supported by the Revdex.com, I hope they will consider a change in that policy to consider what is fair to customers, considering the information overload we all deal with, and not just what is fair for the company.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] delayed the package.  It was delivered today. We called her today  to make sure she has the package.We have no record of the customer calling on [redacted] or [redacted].  She called us 7 times over this weekend.  We are closed on the weekend.  We returned her call this...

morning.  She had emailed us once last week.  We replied to the one email she sent us.  She received an email with the tracking number on [redacted].it is date/time stamped in our system:Sent Email Ship Confirmation @1/**/2016 1:56 PMThe email was sent to the same email she listed in her complaint. We respond quickly to every call and email we receive from all of our customers.

Revdex.com:I did call on those three days as mentioned. An answering picked up each time.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I did call on those three days as mentioned. An answering picked up each time.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I have been calling, emailing, and sending chat messages. My package is missing. There is no way to track it. They have no link on their website for my account. It's been 2 weeks since I ordered a dress from them. No one is responding. No one is returning the messages or calling. I suspect I have been scammed. What can I do? I have tried everything to get in touch with them.Desired Settlement: Alight.com should be placed on a list of business not to buy from.

Business

Response:

[redacted] delayed the package. It was delivered today. We called her today to make sure she has the package.We have no record of the customer calling on [redacted], [redacted] or [redacted]. She called us 7 times over this weekend. We are closed on the weekend. We returned her call this morning. She had emailed us once last week. We replied to the one email she sent us. She received an email with the tracking number on [redacted].it is date/time stamped in our system:Sent Email Ship Confirmation @1/**/2016 1:56 PMThe email was sent to the same email she listed in her complaint. We respond quickly to every call and email we receive from all of our customers.

Consumer

Response:

I did call on those three days as mentioned. An answering picked up each time.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a pair of pants online that stated it was a size I needed, 1X. the product description state it should fit a 32' waist, 36" hips.. not only does it not fit but the pants measure 15" hip to hip! there is no humanly way possible a plus size woman can fit into these pants! On top of this, they have a "no refund, no exchange" policy! They are selling clothes under the guise of plus sizing to women that cannot possibly wear them and cannot return them so they are out whatever money they paid! Deceitful, dishonest, and extremely frustrating.Desired Settlement: I just want to return these pants & get my money back; 20$ is 20$. I work hard for my money and cannot afford to throw it away. Besides, they should not be allowed to sell merchandise that they know cannot fit a plus size woman and that a customer cannot return. That's stealing.