Complaint: ***I am rejecting this response because: I had the necessary coverage up until when *** made that phone call to drop the insurance that I had while I was en route to my destination at the time.Reflecting back on my experiences with Alison's Relocations, I believe that something had happened to the items that were in question, especially with that passenger seat, that led to *** making that phone call to have me to save moneyI had paid for the insurance around $to cover up to $in lossesThe repair estimate for the seat was over $or $for the entire seat replacement at a automotive dealer, which $for the loss from Alison's does not cover.I was glad that Revdex.com was part of the process as Alison's did not return my messages or phone calls regarding the issue to resume the communications between Alison's and I.Because of Alison's actions, I cannot rely or depend on their services or their assistance in the past, now, or in the futureWhile I appreciated their apologies, but that would not resolve the issues completely.I will leave the issues as-isI will need to repair the items on my own.Please feel to close the case as Alison's was unable to resolve the issue fully. Sincerely,*** ***
It is a conundrum as to why it has taken Mr*** years to bring this to our attention and had we heard from Mr*** sooner we may have been able to pull our recorded phone records to assure him that again we do not coerce our customers to not purchase the insurance but rather we promote the option of full replacement value coverage Alison's settled the claim according to the contractual agreement between it and the customer and in accordance to regulations We have no further comment with the exception that we are truly sorry that Mr*** was not pleased with our resolution
Alison's provided moving services for this customer on September 14th of A claim had been submitted and had been processed in accordance to the customers chosen coverage of the carriers liability which equals to $per pound per article The phone call from our staff was put out
because the signed and therefore acknowledged contract with the *** states that payment was due within three days of the household goods being picked up and as of September 19th payment had not yet been received The conversation was noted that Mr*** asked if he could change his mind on the insurance coverage to save money and we agreed to dissolve the full replacement insurance cost originally quoted with the understanding that the coverage would now convert to the limited liability of $per pound per article The request for estimates is/was requested so that we the carrier could determine if our liability was higher or lower than the actual repairs In this instance our liability was lower than the repair estimate so we as mandated settled on the weight of the item The DOT and FMCSA govern the carriers liability and limit the carrier to $per pound per article We just recently learned of Mr*** dissatisfaction as we had been notified by our reputation management alert service that numerous slanderous reviews were being posted on line; this is two and a half years after services had been rendered! We have contacted our legal department to pursue this issue on our behalf.Alison's settled the claim appropriately based on the customers choice of liability coverage Due to the lapse in time from services and most importantly settlement had already been provided to Mr*** via the legal governing coverage chosen by the consumer we cannot justify any further settlement. We are with the hope that the aggressive behavior of the on line postings will cease.Alison's Relocations, Inc
Complaint: ***I am rejecting this response because: of the unacceptable as well as unprofessional behavior exhibited by *** *** in her responsesIn my Yelp review, I quoted *** in the email that was provided by her as my reviews are accurate about removing the negative review.I requested that *** return my calls to speak about having the issues resolvedHowever, *** never returned my callsI also never recieved any responses from *** by further e-mails other than the one requesting removal of negative review.I paid for my damage insurance in the beginningHowever, *** called me in the middle of everything to cancel my coverage to help me save money.When the shipment came, it arrived with the boxes smashedI checked everything and found the automotive seat being damagedThat was the most important thing that I needed to have taken care of it.However, the company had me to obtain the estimates to the best effort I could to get to the reputable shop as well as pricing.With the payout about times less to cover the repair, it was insulting as well as unacceptable.I can reflect in my Yelp updates as necessary when *** *** continues this aggressive behavior.*** asked in the email about how can the negative reviews be removed, I have requested that the three items to be repaired several times.Sincerely,*** ***
Complaint: ***I am rejecting this response because: I had the necessary coverage up until when *** made that phone call to drop the insurance that I had while I was en route to my destination at the time.Reflecting back on my experiences with Alison's Relocations, I believe that something had happened to the items that were in question, especially with that passenger seat, that led to *** making that phone call to have me to save moneyI had paid for the insurance around $to cover up to $in lossesThe repair estimate for the seat was over $or $for the entire seat replacement at a automotive dealer, which $for the loss from Alison's does not cover.I was glad that Revdex.com was part of the process as Alison's did not return my messages or phone calls regarding the issue to resume the communications between Alison's and I.Because of Alison's actions, I cannot rely or depend on their services or their assistance in the past, now, or in the futureWhile I appreciated their apologies, but that would not resolve the issues completely.I will leave the issues as-isI will need to repair the items on my own.Please feel to close the case as Alison's was unable to resolve the issue fully. Sincerely,*** ***
It is a conundrum as to why it has taken Mr*** years to bring this to our attention and had we heard from Mr*** sooner we may have been able to pull our recorded phone records to assure him that again we do not coerce our customers to not purchase the insurance but rather we promote the option of full replacement value coverage Alison's settled the claim according to the contractual agreement between it and the customer and in accordance to regulations We have no further comment with the exception that we are truly sorry that Mr*** was not pleased with our resolution
Alison's provided moving services for this customer on September 14th of A claim had been submitted and had been processed in accordance to the customers chosen coverage of the carriers liability which equals to $per pound per article The phone call from our staff was put out
because the signed and therefore acknowledged contract with the *** states that payment was due within three days of the household goods being picked up and as of September 19th payment had not yet been received The conversation was noted that Mr*** asked if he could change his mind on the insurance coverage to save money and we agreed to dissolve the full replacement insurance cost originally quoted with the understanding that the coverage would now convert to the limited liability of $per pound per article The request for estimates is/was requested so that we the carrier could determine if our liability was higher or lower than the actual repairs In this instance our liability was lower than the repair estimate so we as mandated settled on the weight of the item The DOT and FMCSA govern the carriers liability and limit the carrier to $per pound per article We just recently learned of Mr*** dissatisfaction as we had been notified by our reputation management alert service that numerous slanderous reviews were being posted on line; this is two and a half years after services had been rendered! We have contacted our legal department to pursue this issue on our behalf.Alison's settled the claim appropriately based on the customers choice of liability coverage Due to the lapse in time from services and most importantly settlement had already been provided to Mr*** via the legal governing coverage chosen by the consumer we cannot justify any further settlement. We are with the hope that the aggressive behavior of the on line postings will cease.Alison's Relocations, Inc
Complaint: ***I am rejecting this response because: of the unacceptable as well as unprofessional behavior exhibited by *** *** in her responsesIn my Yelp review, I quoted *** in the email that was provided by her as my reviews are accurate about removing the negative review.I requested that *** return my calls to speak about having the issues resolvedHowever, *** never returned my callsI also never recieved any responses from *** by further e-mails other than the one requesting removal of negative review.I paid for my damage insurance in the beginningHowever, *** called me in the middle of everything to cancel my coverage to help me save money.When the shipment came, it arrived with the boxes smashedI checked everything and found the automotive seat being damagedThat was the most important thing that I needed to have taken care of it.However, the company had me to obtain the estimates to the best effort I could to get to the reputable shop as well as pricing.With the payout about times less to cover the repair, it was insulting as well as unacceptable.I can reflect in my Yelp updates as necessary when *** *** continues this aggressive behavior.*** asked in the email about how can the negative reviews be removed, I have requested that the three items to be repaired several times.Sincerely,*** ***