It is a conundrum as to why it has taken Mr. [redacted] 3 years to bring this to our attention and had we heard from Mr. [redacted] sooner we may have been able to pull our recorded phone records to assure him that again we do not coerce our customers to not purchase the insurance but rather we promote the option of full replacement value coverage. Alison's settled the claim according to the contractual agreement between it and the customer and in accordance to regulations. We have no further comment with the exception that we are truly sorry that Mr. [redacted] was not pleased with our resolution.
Complaint: [redacted]I am rejecting this response because: of the unacceptable as well as unprofessional behavior exhibited by [redacted] in her responses. In my Yelp review, I quoted [redacted] in the email that was provided by her as my reviews are accurate about removing the negative review.I requested that [redacted] return my calls to speak about having the issues resolved. However, [redacted] never returned my calls. I also never recieved any responses from [redacted] by further e-mails other than the one requesting removal of negative review.I paid for my damage insurance in the beginning. However, [redacted] called me in the middle of everything to cancel my coverage to help me save money.When the shipment came, it arrived with the boxes smashed. I checked everything and found the automotive seat being damaged. That was the most important thing that I needed to have taken care of it.However, the company had me to obtain the estimates to the best effort I could to get to the reputable shop as well as pricing.With the payout about 10 times less to cover the repair, it was insulting as well as unacceptable.I can reflect in my Yelp updates as necessary when [redacted] continues this aggressive behavior.[redacted] asked in the email about how can the negative reviews be removed, I have requested that the three items to be repaired several times.Sincerely,[redacted]
It is a conundrum as to why it has taken Mr. [redacted] 3 years to bring this to our attention and had we heard from Mr. [redacted] sooner we may have been able to pull our recorded phone records to assure him that again we do not coerce our customers to not purchase the insurance but rather we promote the option of full replacement value coverage. Alison's settled the claim according to the contractual agreement between it and the customer and in accordance to regulations. We have no further comment with the exception that we are truly sorry that Mr. [redacted] was not pleased with our resolution.
Complaint: [redacted]I am rejecting this response because: of the unacceptable as well as unprofessional behavior exhibited by [redacted] in her responses. In my Yelp review, I quoted [redacted] in the email that was provided by her as my reviews are accurate about removing the negative review.I requested that [redacted] return my calls to speak about having the issues resolved. However, [redacted] never returned my calls. I also never recieved any responses from [redacted] by further e-mails other than the one requesting removal of negative review.I paid for my damage insurance in the beginning. However, [redacted] called me in the middle of everything to cancel my coverage to help me save money.When the shipment came, it arrived with the boxes smashed. I checked everything and found the automotive seat being damaged. That was the most important thing that I needed to have taken care of it.However, the company had me to obtain the estimates to the best effort I could to get to the reputable shop as well as pricing.With the payout about 10 times less to cover the repair, it was insulting as well as unacceptable.I can reflect in my Yelp updates as necessary when [redacted] continues this aggressive behavior.[redacted] asked in the email about how can the negative reviews be removed, I have requested that the three items to be repaired several times.Sincerely,[redacted]