Alive Limo & LimoBus

Spent $to rent a limo bus for hours based on speaking with the owner *** I called him from Tucson, AZ where I reside and explained to him that it was very important to us that everything was perfect for my niece's Quinceanera because she lost her mother to cancer three months ago the limo was supposed to be refrigerated, have refreshments and ice for the kids and a fog machine When the party limo arrived, it was an old bus without air condition, refreshments or the fog machine that was promised to me and it is advertised on their website My husband had to run to the store and buy refreshments and ice so the kids could have something to drink All this while the clock was running in their meter I called the owner and he laughed at me when I complained about the mismatched of expectations versus what he sent for my niece's quinceaneraHe said that the kids would have fun no matter what and hung up on me because I was not showing him the "proper respect" (his words) He told the limo bus driver to demanded cash for the remaining balance (I had placed a deposit of $with a credit card) for the full payment or not proceed with the ride, which was not something that was informed to me before Since the kids were already in the bus, we were forced to get the cash and count it front of them making the experience nothing like we planned This is not how you treat people that trust you to make a special day even more special

Spent $675 to rent a limo bus for 4 hours based on speaking with the owner [redacted]. I called him from Tucson, AZ where I reside and explained to him that it was very important to us that everything was perfect for my niece's Quinceanera because she lost her mother to cancer three months ago. the limo was supposed to be refrigerated, have refreshments and ice for the kids and a fog machine. When the party limo arrived, it was an old bus without air condition, refreshments or the fog machine that was promised to me and it is advertised on their website. My husband had to run to the store and buy refreshments and ice so the kids could have something to drink. All this while the clock was running in their meter. I called the owner and he laughed at me when I complained about the mismatched of expectations versus what he sent for my niece's quinceanera. He said that the kids would have fun no matter what and hung up on me because I was not showing him the "proper respect" (his words). He told the limo bus driver to demanded cash for the remaining balance (I had placed a deposit of $200 with a credit card) for the full payment or not proceed with the ride, which was not something that was informed to me before. Since the kids were already in the bus, we were forced to get the cash and count it front of them making the experience nothing like we planned. This is not how you treat people that trust you to make a special day even more special.

Review: COMPANY HAS HAD A AD UP FOR RENTING A LIMO 4 TIMES AND THE 5TH ONE IS FREE. I HAVE BEEN RENTING THE LIMO THINKING MY 5TH ONE WILL BE FREE BUT WHEN IT WAS TIME FOR MY 5TH TIME THEY WORE OK WITH IT UNTIL I MENTIONED THE AD. THEY SAY THAT THAT DEAL DOES NOT EXIST ANYMORE. REALLY??? I ASKED THEM THEN WHY IS YOUR AD STILL UP AND THEY HAD NO ANSWER. THE AD IS STILL UP TILL TODAY. I JUST WANT TO GET THE DEAL I WAS PROMISED.Desired Settlement: I WANT THEM TO HONOR THEIR AD.