Aliya Wray's Beauty Parlor

My client was scheduled for a nail appointment on a Friday at 2:30pm. She arrive about 5-7 mins late, no big deal. Prior to her arrival, I inboxed her via Face Book confirming her appointment. I told her that I inboxed her right when she arrived, "Hey, I just inboxed you lol" and she...

opened the message right then and there, and apologized for arriving late. Our normal booking procedures are through phone, or our website. However, I'm always extra helpful to our clients, and will assist them on FB or IG, etc. no big deal...She and I had a great time while she was visiting. We discussed a few topics, coming to find out that we both knew a common friend, and we graduated from the same high school. She seemed to be very satisfied with her service, as well as her experience with myself, and the salon staff. She rescheduled for a returning fill in two weeks. I wasn't rushing her services, but I apologized for having to rush out of the salon at 4:30pm. We close at 7pm.  My salon was featured in a Fashion Show & I was excusing myself from my client, and my place of business, not rushing, just manners. The following day I received a message from My client informing me that she was upset about the message I sent via FB, and her nails. I called her immediately to address the issue. She stated my tone of the message was bad. I informed her that's an assumption, and I told her about this same message when she entered the salon, which she opened. She than began telling me that I should of gave her a manicure with her Glass Set. I informed her that that's a separate request, and informed her of why I wouldn't of suggested doing a manicure before a full set. This is my name and my business, I wouldn't let anyone walk out of the salon with bad looking nails. Those glass nails were laid! They looked great, and she seemed very satisfied. There was no point getting across on the phone call, my client didn't request her money back, she just wanted to tell me how I should of did my job for the most part. I allowed her to talk aggressive to me, and simply told her I wasn't the nail tech for her, have a great weekend, and ended the call. My client later got on FB and spoke inappropriately about me, and my craft. She was very bold in the comments. I didn't respond. I later received a letter from the Revdex.com. I don't have a strict policy concerning nail mishaps. Any issues that I've had in the pass, I fix. There are 3 nail techs available to satisfy clients. Any of the "pain" conditions my client stated she was in, she never informed me about. I apologize for that, and if this is the case, I would of liked to know about her uncomfortableness so I can see what the real problem is. Not only for her, but my craft and overall in this industry. Thank you for listening.[redacted]