Alki Tours Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

*** Please See Attached Documents ***
Re: case # *** ** : *** ***We are sorry the ***' s had something on record that prevented them from enteringCanadaOnce they were separated from our tour, the guide's responsibility is to the tourgroupThey were on their way to catch a Via
Rail Train to Jasper then stay at theChateau Lake Louise and Banff Spring Hotels for the Ice festival and return toVancouver Canada by train then back to Seattle.In a case like this there is no way the tour guide can hold up the tour to makearrangements for their return homeIf this had happened when the group was not mobilelike overnight in a hotel, multiple days in the same location, on a train, a ship, a localguide is being used, our guides certainly do and have helped our clients with newarrangements to return home early or meet up with the tour at a later date (most often it isbecause of hospital visits).The ***'s did not contact Alki Tours for help as we could have certainly help themlook into options for their retum home but we had no way of contacting them and theynever contacted us.Unfortunately at this time the tour had been paid for and is not refundableWe hope ourclients understand that cancellation policies are to protect both the tour operator'sinvestments in labor, marketing and contract guarantees, and other client's deposits frombeing used to subsidize tours that may have to be run at a loss from last minutecancellations or pay for non-refundable airline tickets, train tickets, hotels, ETC.We have an obligation to protect the integrity of our company and our client's pre-paiddeposits from being used for other client's non-refundable tours.Once again we are sorry to hearThe ***'s were not able to make the tour and wish them luck in getting that workedout with the Canadian government
Sincerely,
Douglas P***