Alkire Furniture

[redacted] ;Mr [redacted] was treated in a very professional manner with respect and dignity at all times, as all customers at Diamond Jim'swith that being said, we will refund all monies due him on the purchase of the Chevrolet Impala in question.Thank YouDiamond Jim's

Responding to;Bryce A [redacted] complaint.Citizens Bank at no time sent any notification of warranty cancellation to Diamond Jims Motor Cars.Customer stated to our Finance person in regards to their month/24,mile warranty, Oh I'am way past miles .therefore any refund would not be applicable

Greetings,I have not been contacted by Diamond Jim'sI am still not satisfied by there reasoning for no refund do to the information given to me by the lender who has nothing to gain or lose by living to me about their policy of sending both cancellation notices in the same envelopePlease advise me on what my next steps can be legal or an other path you recommend for active duty military.Thank you Bruce ***

Vehicle was purchased as is and was in good condition at the time of the sale.The check engine light did come on and after diagnostics was found to be the catalytic converter. An exhaust shop ordered it for us but the part takes a week to arrive. Cus***er's family called because
his English isn't too good. We offered for him to come get the vehicle and drive until part arrived, but they said he didn't need it. He came in upset a few days later and we immediately picked up his SUV and gave it to him while we waited for the part as he requested. We agreed to have this $item installed at our expense in good faith.When the part arrived at the exhaust shop, he brought the car back, we took it there, they fixed it, we picked it up. While driving to the gas station to add fuel to his car, it stopped running. We paid to have it towed to a mechanic, they believe it needs an engine. Mr*** purchased a warranty and those details were provided to the repair shop. Repair shop stated the warranty company required the engine to be tore down for them to inspect. They wanted cash up front to begin that work.It is unfortunate that Mr*** has been without his vehicle, but we're doing our best to make it right for him without asking him to spend a bunch more money

[redacted];Mr. [redacted] was treated in a very professional manner with respect and dignity at all times, as all customers at Diamond Jim's. with that being said, we will refund all monies due him on the purchase of the 2006 Chevrolet Impala in question.Thank YouDiamond Jim's

We are looking into this matter and doing everything we can to solve this immediately.

Responding to;Bryce A [redacted] complaint.Citizens Bank at no time sent any notification of warranty cancellation to Diamond Jims Motor Cars.Customer stated to our Finance person in regards to their 24 month/24,000 mile warranty, Oh I'am way past 24.000 miles .therefore any refund would not be...

applicable.

[redacted], I am sorry to hear of the problems that you are having with your car. We would love to help you get it fixed for a fair and reasonable price. We have called and left messages with you, please contact our office so we can make arrangements.Thank you for your business,Diamond Jim's[redacted]...

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