I will use bullet points to address all of Mrs [redacted] concerns as to save time The installation was done, inspected and certified as correct by the Municipality of AnchorageThere were minor code issues found upon initial inspection that were corrected at no charge to the customerThe furnace was installed 04/21/and was signed off as "approved" by the municipality on 05/20/The code issues had nothing to do with incorrect venting of the unit itself rather it had to do with bringing fresh air into the mechanical room per codeOn 05/17/we installed a new combustion air vent as required at NO CHARGE to the customer in order to pass inspectionThis was our final visit related to install and inspection The next visit to the site was an annual heat check which is provided at no charge to the customer for purchasing the installThis service was completed on 04/19/The customer expressed no concerns at this time and the system was operating as designed The next visit to the site was more than years after the last visit.....and more than years after the installationOn this visit it was discovered that the gas valve had failed and the gas valve was replaced to restore the heat to the unitWe can not predict the life expectancy of wear and tear parts on a furnaceHowever it is not unreasonable for a gas valve to fail and a half years after installationThe standard warranty on said parts in the industry is typically a year The system again operated without fault until 08/14/in which we replaced the roof cap to prevent water leakage into the ventingIn any/all bids we complete or propose we put in an exclusion for existing system venting as we cannot see into the walls to find out if there are breaks or damage to any/all existing ventingWe can only address problems as they arise The next visit was again to address a no heat issue on 12/04/in which the culprit turned out to be a malfunctioning thermostatThis issue would have nothing to do with venting and or installation of the gas furnaceThis device is only used to adjust room temperature and turn furnace on and offIt was on this call that we suggested replacing the existing venting and gave the customer a bid to as muchThe customer agreed to the quoted price of $ We returned on 12/07/to replace the existing ventWe installed new venting all the way to the roofThe reality is any water or condensation on the furnace would not shorten the life expectancyThe furnace has been operating as designed for nearly years now and should continue to for years to come We are willing to refund Mrs [redacted] the cost of the trip to replace the vent top $and a portion of the costs of the failed gas valve of $This would make for a total refund amount of $Long story short the furnace was installed correctly, we can not be responsible for the condition of the existing venting
The check will be mailed today for $Apologize for the delay
I will use bullet points to address all of Mrs [redacted] concerns as to save time The installation was done, inspected and certified as correct by the Municipality of AnchorageThere were minor code issues found upon initial inspection that were corrected at no charge to the customerThe furnace was installed 04/21/and was signed off as "approved" by the municipality on 05/20/The code issues had nothing to do with incorrect venting of the unit itself rather it had to do with bringing fresh air into the mechanical room per codeOn 05/17/we installed a new combustion air vent as required at NO CHARGE to the customer in order to pass inspectionThis was our final visit related to install and inspection The next visit to the site was an annual heat check which is provided at no charge to the customer for purchasing the installThis service was completed on 04/19/The customer expressed no concerns at this time and the system was operating as designed The next visit to the site was more than years after the last visit.....and more than years after the installationOn this visit it was discovered that the gas valve had failed and the gas valve was replaced to restore the heat to the unitWe can not predict the life expectancy of wear and tear parts on a furnaceHowever it is not unreasonable for a gas valve to fail and a half years after installationThe standard warranty on said parts in the industry is typically a year The system again operated without fault until 08/14/in which we replaced the roof cap to prevent water leakage into the ventingIn any/all bids we complete or propose we put in an exclusion for existing system venting as we cannot see into the walls to find out if there are breaks or damage to any/all existing ventingWe can only address problems as they arise The next visit was again to address a no heat issue on 12/04/in which the culprit turned out to be a malfunctioning thermostatThis issue would have nothing to do with venting and or installation of the gas furnaceThis device is only used to adjust room temperature and turn furnace on and offIt was on this call that we suggested replacing the existing venting and gave the customer a bid to as muchThe customer agreed to the quoted price of $ We returned on 12/07/to replace the existing ventWe installed new venting all the way to the roofThe reality is any water or condensation on the furnace would not shorten the life expectancyThe furnace has been operating as designed for nearly years now and should continue to for years to come We are willing to refund Mrs [redacted] the cost of the trip to replace the vent top $and a portion of the costs of the failed gas valve of $This would make for a total refund amount of $Long story short the furnace was installed correctly, we can not be responsible for the condition of the existing venting