Complaint: [redacted] I am rejecting this response because: Per my conversation with MrContreras the policy is to have the customer do a walk through of the truck once all contents are unloadedHis team did not inform me of that, they confirmed that I did not do a walk throughAdditionally my wife and I physically packed the box before the crew loaded the box into the truckI strongly believe there was negligence in part of the movers and furthermore the movers did not have a method of documenting the number of boxes loaded on the truckI am very upset that I lost over $in belongings and demand that MrContreras provide reimbursement for the itemsIf not, I will be forced to take legal action Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It does not address the lack of customer service on the part of the businessHowever, police reports have now been filed to move forward with making a claim through the company as well Regards, [redacted]
Complaint was handled thru Tx DMV claims procedure.We have no agreements to replace or repair We are a moving company, not an insurance company And yes we do have insurance We are registered business with Tx DMV [redacted] as a registered mover with all appropriate insurances.As I stated before: As a company, we understand we do not have to go out and inspect a damaged item Also our acknowledgment letter on July stated, “"If needed," to expedite and continue claim procedures in a timely manner you can email Justin at [email protected] acknowledging this “Receipt of Claim,” to include available times during a full day week to schedule an appointment for inspection We must receive this in our office to continue claim if company request inspection.” You submitted what we needed in your claim and that was sufficient, so we did not request an inspection date If you feel you made a mistake in your claim please let us know As I stated in our letter on October 7, we are here to work together Concerning lamp, unfortunately it was left on truck, as on some occasions small unboxed miscellaneous items do get left behind I am sorry you brought this lamp to my attention before my crew did
*** and **
Perrez
1*** *** ***
*** *** ** ***
***
Acknowledgement of Claim: 07-12-
Upon investigation, All Aboard Movers is found not negligent with your missing box. Unfortunately, we have no account of this box and have an executed contract stating “all inventory received”
Per your contact thru phone, company explained we have no agreements to replace any loss or damaged items. Company also explained if found at fault that we will offer what our contract states we had together
We apologize for any inconvenience we may have caused you and hope that you will continue to use our services in the future
“A claimant has the right to seek mediation through TXDMV within days (excluding Sundays and nationally recognized holidays) after any portion of the claim is denied by the carrier, the carrier makes a firm settlement offer that is no acceptable to the claimant, or days has elapsed since the carrier received the claim and the claim has not been resolved.”
Complaint: [redacted]
I am rejecting this response because: It does not address the lack of customer...
service on the part of the business. However, police reports have now been filed to move forward with making a claim through the company as well.
Regards,
[redacted]
Complaint was handled thru Tx DMV claims procedure.We have no agreements to replace or repair. We are a moving company, not an insurance company. And yes we do have insurance. We are registered business with Tx DMV
[redacted] as a registered mover with all...
appropriate insurances.As I stated before: As
a company, we understand we do not have to go out and inspect a damaged item. Also our acknowledgment letter on July 21
stated, “"If needed," to
expedite and continue claim procedures in a timely manner you can email Justin
at [email protected]
acknowledging this “Receipt of Claim,” to include available times during a full
7 day week to schedule an appointment for inspection. We must receive this in our office to
continue claim if company request inspection.” You submitted what we needed in your claim and
that was sufficient, so we did not request an inspection date. If you feel you made a mistake in your claim please let us
know. As I stated in our letter on October 7, we are here to work
together. Concerning lamp, unfortunately it was left on truck, as on
some occasions small unboxed miscellaneous items do get left behind. I am sorry you brought this lamp to my
attention before my crew did.
Complaint: [redacted]
I am rejecting this response because:
When I first contacted Justin at All Aboard Movers and I told him we were missing a lamp ( as well as the breakage that occurred) he made no mention that he had the lamp or that it was broken or left on the truck. I was told he would look into it. I have yet to see the lamp to see what the damage is or even if it is repairable. He lied to us. It took him 48 hours from the time of the move to get back with me and then told me that the lamp was broken. I was asked to in writing give him an estimate of costs to replace the lamp and to repair or replace the other items which I did. He never mentioned that I would be offered a per pound settlement for the items. Why did he not say anything at this point about the settlement instead of having me give him an estimate on all the items? The reason we feel he did this was that he would have had to refund about half of what we paid for the move in compensation for what was stolen)the lamp) or broken.
I have moved numerous times in my life and I have NEVER dealt with such an unscrupulous company. He told us they were fully insured and bonded. $33 Just does not cover ANYTHING that we complained about at all.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Per my conversation with Mr. Contreras the policy is to have the customer do a walk through of the truck once all contents are unloaded. His team did not inform me of that, they confirmed that I did not do a walk through. Additionally my wife and I physically packed the box before the crew loaded the box into the truck. I strongly believe there was negligence in part of the movers and furthermore the movers did not have a method of documenting the number of boxes loaded on the truck. I am very upset that I lost over $300 in belongings and demand that Mr. Contreras provide reimbursement for the items. If not, I will be forced to take legal action.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: Per my conversation with MrContreras the policy is to have the customer do a walk through of the truck once all contents are unloadedHis team did not inform me of that, they confirmed that I did not do a walk throughAdditionally my wife and I physically packed the box before the crew loaded the box into the truckI strongly believe there was negligence in part of the movers and furthermore the movers did not have a method of documenting the number of boxes loaded on the truckI am very upset that I lost over $in belongings and demand that MrContreras provide reimbursement for the itemsIf not, I will be forced to take legal action Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It does not address the lack of customer service on the part of the businessHowever, police reports have now been filed to move forward with making a claim through the company as well Regards, [redacted]
Complaint was handled thru Tx DMV claims procedure.We have no agreements to replace or repair We are a moving company, not an insurance company And yes we do have insurance We are registered business with Tx DMV [redacted] as a registered mover with all appropriate insurances.As I stated before: As a company, we understand we do not have to go out and inspect a damaged item Also our acknowledgment letter on July stated, “"If needed," to expedite and continue claim procedures in a timely manner you can email Justin at [email protected] acknowledging this “Receipt of Claim,” to include available times during a full day week to schedule an appointment for inspection We must receive this in our office to continue claim if company request inspection.” You submitted what we needed in your claim and that was sufficient, so we did not request an inspection date If you feel you made a mistake in your claim please let us know As I stated in our letter on October 7, we are here to work together Concerning lamp, unfortunately it was left on truck, as on some occasions small unboxed miscellaneous items do get left behind I am sorry you brought this lamp to my attention before my crew did
*** and **
Perrez
1*** *** ***
*** *** ** ***
***
Acknowledgement of Claim: 07-12-
Upon investigation, All Aboard Movers is found not negligent with your missing box. Unfortunately, we have no account of this box and have an executed contract stating “all inventory received”
Per your contact thru phone, company explained we have no agreements to replace any loss or damaged items. Company also explained if found at fault that we will offer what our contract states we had together
We apologize for any inconvenience we may have caused you and hope that you will continue to use our services in the future
“A claimant has the right to seek mediation through TXDMV within days (excluding Sundays and nationally recognized holidays) after any portion of the claim is denied by the carrier, the carrier makes a firm settlement offer that is no acceptable to the claimant, or days has elapsed since the carrier received the claim and the claim has not been resolved.”
This is my 3rd time using All Aboard Movers and they are wonderful. They are reliable, professional, and get the job done.
Complaint: [redacted]
I am rejecting this response because: It does not address the lack of customer...
service on the part of the business. However, police reports have now been filed to move forward with making a claim through the company as well.
Regards,
[redacted]
Complaint was handled thru Tx DMV claims procedure.We have no agreements to replace or repair. We are a moving company, not an insurance company. And yes we do have insurance. We are registered business with Tx DMV
[redacted] as a registered mover with all...
appropriate insurances.As I stated before: As
a company, we understand we do not have to go out and inspect a damaged item. Also our acknowledgment letter on July 21
stated, “"If needed," to
expedite and continue claim procedures in a timely manner you can email Justin
at [email protected]
acknowledging this “Receipt of Claim,” to include available times during a full
7 day week to schedule an appointment for inspection. We must receive this in our office to
continue claim if company request inspection.” You submitted what we needed in your claim and
that was sufficient, so we did not request an inspection date. If you feel you made a mistake in your claim please let us
know. As I stated in our letter on October 7, we are here to work
together. Concerning lamp, unfortunately it was left on truck, as on
some occasions small unboxed miscellaneous items do get left behind. I am sorry you brought this lamp to my
attention before my crew did.
Complaint: [redacted]
I am rejecting this response because:
When I first contacted Justin at All Aboard Movers and I told him we were missing a lamp ( as well as the breakage that occurred) he made no mention that he had the lamp or that it was broken or left on the truck. I was told he would look into it. I have yet to see the lamp to see what the damage is or even if it is repairable. He lied to us. It took him 48 hours from the time of the move to get back with me and then told me that the lamp was broken. I was asked to in writing give him an estimate of costs to replace the lamp and to repair or replace the other items which I did. He never mentioned that I would be offered a per pound settlement for the items. Why did he not say anything at this point about the settlement instead of having me give him an estimate on all the items? The reason we feel he did this was that he would have had to refund about half of what we paid for the move in compensation for what was stolen)the lamp) or broken.
I have moved numerous times in my life and I have NEVER dealt with such an unscrupulous company. He told us they were fully insured and bonded. $33 Just does not cover ANYTHING that we complained about at all.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Per my conversation with Mr. Contreras the policy is to have the customer do a walk through of the truck once all contents are unloaded. His team did not inform me of that, they confirmed that I did not do a walk through. Additionally my wife and I physically packed the box before the crew loaded the box into the truck. I strongly believe there was negligence in part of the movers and furthermore the movers did not have a method of documenting the number of boxes loaded on the truck. I am very upset that I lost over $300 in belongings and demand that Mr. Contreras provide reimbursement for the items. If not, I will be forced to take legal action.
Regards,
[redacted]
A claim can be submitted to [redacted] Claim procedures is apart of your rights and responsibilities when you move in Texas (pink copy).