All About Attitude Dance Wear

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am unsatisfied with the proposed statement by the owner of the company She continues to budge on her return policy even though her item description is misleading I have asked several times tro be courteous and respond with some sort of customer satisfaction, however, owner is determined to stand her ground and continues to be rude to me as a customer I have received several threatening emails from the owner as well as a very rude phone call conversation regarding this matter I am extremely disappointed in how this owner conducts business and still unsatisfied with my purchaseI would like to return the bag for the larger one with no additional restocking fee and/or shipping fee due to the lack of representation of the item and customer satisfaction ]
Regards,
*** ***

Customer called and complained that she hadn't received her item Customer was extremely rude! I pointed out that her purchase was a Pre-Order and is stated on the website as such Additionally, customer was sent an email at the time of purchase that her order was a pre-order item
Despite this fact, I pulled an order from another customer to provide the best customer care possible I offered, at that time too, an upgrade to the large bagThe customer refused this offer and was insistent that the carsize was the only bag that she was interested in receiving All of the specs, including interior and exterior photos are posted on the webpage It is the customer's responsibility to call if they are unsure of an items capacity to contact, either by phone or email to insure satisfaction Customer received the bag, on time Customer then complained that the bag was not big enough Customer was informed that she could return the bag and was informed of the posted return policy Customer was displeased that the return policy, which is the same for all other companies of it's kind in regards to rolling dance bags, that there is a 15% re-stocking fee, return shipping costs are the responsibility of the customer and that shipping is non-refundable This is clearly posted on the website.Customer then became irate, and putting in caps MISREPRESENTATION, MISLEADING and so on In no way or manner is the website deceptive All pertinent information is provided Customer posted, on various sites, extremely negative statements. Cusomter sent no less then abusive emails Customer was told to return the bag several times and asked repeatedly to cease such abusive emails, customer then sent more extremely nasty emails.Never once did I make the statement that the website description of the item is deceiving I challenge the customer to provide any documentation that states anything remotely close to this accusation All statements that customer is claiming are false I have all of the threads of emails where, very professionally, the customer was continually offered the right to return the item Furthermore, customer then posted on my pinterest, "love the bag." Yet, constantly and consistently requested to return the bag without incurring any fees Anything less was "unprofessional." Customer called me names, threatened me and insulted me so many times that I lost count.The company policy is clear and concise Customer was informed of the policy several times I will not be bullied by a customer Customer has days from today's date, 6/23/to return or exchange the bag per the stated return policy This is was is stated on the site How anyone can say the the description is deceptive, misleading and misrepresented ins beyond meBelow is copied and pasted directly from the webpage. "All brands of Dance bags are subject to a $cancellation fee if processed before shipping has occured A 15% restocking fee will be charged for returns for non-warranty items All other products are subject to a $cancellation fee.Returns must be received within days of purchase." Dance Angel is available in two sizes:Car(21" x 14" x 9") and Large (28" x 21" x 10") Returns must be within days of receipt Shipping is non-refundable if return is not a warranty issue and will incur a 15% restocking fee.There is a $cancellation fee if an order is cancelled prior to being processed for shipping.Dance Angel dance bag- Carry-onPRE-ORDER$

Review: Upon placing an order with this company, I was engaged in a threatening and horrible email exchange with the owner of the company. After receiving my suitcase, I emailed the owner letting her know that the item was smaller than the website description stated. I asked if I could exchange the bag for the bigger one and explained that the website information was misleading. The owner then replied with a rather rude statement telling me I have to pay for a restocking fee, the return shipping and the new shipping for the bigger bag, as well as the cost for the new bag and for damage to the bag I ordered. I proceeded to explain that the bag was not damaged and asked for her to be more understanding in regards to all of the extra fees she wanted to charge me and the fee for "damage", which was not warranted. She then replied again and said I am "bothering" her and putting her out. She also threatened she was going to seek legal action against me if I continue to bother her with my exchange request. I feel that my request to exchange my bag was legitimate and reasonable and I felt completely distraught by this owner. She was very unprofessional and disrespectful to me. Her return policy is unreasonable and the information on her website regarding certain products is misleading to consumers. She harassed me and did not make it easy to exchange my item or make any attempts to satisfy me at all. I will not do business with or recommend this business to any consumers in the future.Desired Settlement: I would like for the owner to apologize for her lack of respect to a consumer and to exchange the product without having to pay a restocking fee, due to the misleading information regarding the bag.

Business

Response:

Customer called and complained that she hadn't received her item. Customer was extremely rude! I pointed out that her purchase was a Pre-Order and is stated on the website as such. Additionally, customer was sent an email at the time of purchase that her order was a pre-order item. Despite this fact, I pulled an order from another customer to provide the best customer care possible. I offered, at that time too, an upgrade to the large bag. The customer refused this offer and was insistent that the carry-on size was the only bag that she was interested in receiving. All of the specs, including interior and exterior photos are posted on the webpage. It is the customer's responsibility to call if they are unsure of an items capacity to contact, either by phone or email to insure satisfaction. Customer received the bag, on time. Customer then complained that the bag was not big enough. Customer was informed that she could return the bag and was informed of the posted return policy. Customer was displeased that the return policy, which is the same for all other companies of it's kind in regards to rolling dance bags, that there is a 15% re-stocking fee, return shipping costs are the responsibility of the customer and that shipping is non-refundable. This is clearly posted on the website.Customer then became irate, and putting in caps MISREPRESENTATION, MISLEADING and so on. In no way or manner is the website deceptive. All pertinent information is provided. Customer posted, on various sites, extremely negative statements. Cusomter sent no less then 11 abusive emails. Customer was told to return the bag several times and asked repeatedly to cease such abusive emails, customer then sent 2 more extremely nasty emails.Never once did I make the statement that the website description of the item is deceiving. I challenge the customer to provide any documentation that states anything remotely close to this accusation. All statements that customer is claiming are false. I have all of the threads of emails where, very professionally, the customer was continually offered the right to return the item. Furthermore, customer then posted on my pinterest, "love the bag." Yet, constantly and consistently requested to return the bag without incurring any fees. Anything less was "unprofessional." Customer called me names, threatened me and insulted me so many times that I lost count.The company policy is clear and concise. Customer was informed of the policy several times. I will not be bullied by a customer. Customer has 10 days from today's date, 6/23/15 to return or exchange the bag per the stated return policy. This is was is stated on the site. How anyone can say the the description is deceptive, misleading and misrepresented ins beyond me. Below is copied and pasted directly from the webpage. "All brands of Dance bags are subject to a $15.00 cancellation fee if processed before shipping has occured. A 15% restocking fee will be charged for returns for non-warranty items. All other products are subject to a $5.00 cancellation fee.Returns must be received within 15 days of purchase." Dance Angel is available in two sizes:Carry-On (21" x 14" x 9") and Large (28" x 21" x 10"). Returns must be within 15 days of receipt. Shipping is non-refundable if return is not a warranty issue and will incur a 15% restocking fee.There is a $15.00 cancellation fee if an order is cancelled prior to being processed for shipping.Dance Angel dance bag- Carry-on. PRE-ORDER$145.00

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I am unsatisfied with the proposed statement by the owner of the company. She continues to budge on her return policy even though her item description is misleading. I have asked several times tro be courteous and respond with some sort of customer satisfaction, however, owner is determined to stand her ground and continues to be rude to me as a customer. I have received several threatening emails from the owner as well as a very rude phone call conversation regarding this matter. I am extremely disappointed in how this owner conducts business and still unsatisfied with my purchase. I would like to return the bag for the larger one with no additional restocking fee and/or shipping fee due to the lack of representation of the item and customer satisfaction. ]

Regards,