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response to Complaint ID: ***

We have apologized to our resident for this inconvenienceWe have responded to each service call on the day it was reported, but unfortunately, when a reisdent is out of town, we have no way of knowing that there is an issue in the apartment home until we are notifiedWe have adjusted for the
resident's increased billing from the electric company and will review the upcoming bill when it becomes available

Thank you for making us aware of this customer issueWe’ve been working directly with the customer and appreciate your assistance; it will also be helpful in resolving these concerns.? The Homeowner’s Association budget and parking rules being referenced are governed according to the
Declaration of Covenants, Conditions and Restrictions, which were recorded and in place prior to any homes being constructed or purchasedAdditional guest parking was also added near the complainant’s residence in 2016.? Reserve funds and working capital are maintained and budgeted for in accordance with the Association RulesA report is presented at the annual meeting where the yearly budget, income statement, and balance sheet are presented to all members.? In conclusion, we have reached *** ***? by phone and are attempting to clarify what further action she seeks to achieve settlement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease issue, on official letterhead, that a credit to the rent has been applied for next month, August, and that the next month billing, September, will be issued a credit as well if the bill is substantially higher than normalIn addition please note that if the AC has been properly fixed during the previous call that the unit would not have gone out while I, the tenant, was out of townDespite all of that I thanked management for their apology.?
Regards,
* ***