All About Children Day Care & Preschool, Inc.

The customer is correct. It is not their fault that the hardware failed. We will issue an additional credit for $33. Please feel free to cash the check you already have and we will issue a supplemental check ASAP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business was already made aware that I took the car to an AUTHORIZED DEALER I took it the very next morning after the incident happened They changed the siren The original siren was apparently something NEW from VIPER This response did not address my lossed nor did it offer a compromise but instead told me that I can PURCHASE more products VIPER owes me some money, that's the only answer I will accept I get the feeling they do not care I do not like that feeling at all.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I didn't want to go through the Revdex.com to resolve this issue but I had no other choiceEven the shop I went to for my SmartStart installation mentioned lately that even they've had too much trouble trying to get anyone from this company to communicate with themBut if the contact info they've given works and I'm compensated somewhat for my troubles then I'll be fine
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To review:1-On several occasions, steering power was lost and the vehicle decelerated quickly on Tri-State 294, and this situation was repeated several times This caused my wife to nearly have several accidents, in addition to the trauma which caused her great anxiety for months 2-We related this situation to *** ***, your authorized dealer He was not at the dealership but was able to relate to the worker that no refund was to take place (as promised by Mr*** if any immediate problem occurred, which it did on the FIRST time my wife took the car out after his installation) My wife watched as his worker simply disconnected the viper remote starter, and did nothing else He did not take the starter off, and did nothing more that look at the starter while he disconnected it My wife was there the entire time, and will fill out an affidavit as she was an eyewitness to this entire, very short procedure Later Mr*** stated that his worker had thoroughly inspected the device which is a complete falsehood As you stated in your response: "We also see that our authorized dealer was not able to find an issue with our product." Yes, he did not find issue as he did nothing but eyeball it This is not an inspection by any measure This is the equivalent of a mechanic looking at a car for feet away and diagnosing all internal problems Thereafter, Mr*** refused to look at the device and refused both monetary refund or a switch out for other products as promised and was put in writing Strangely, after Mr***'s mechanic disconnected the Viper remote starter, the problem never surfaced again I would think that a manufacturer of such a device would be eager to have the device inspected by their own top mechanics and engineers as this problem could potentially result in many deaths due to defects This is certainly not the case with your company.2-Lexus inspected our RX (again brand new, and the problem only occurred after the installation of the Viper on the first drive, and disappeared after the Viper was disconnected) They were very concerned as they realized that this is potentially a very dangerous situation, and spent two days inspecting the Lexus and not your Viper They found nothing wrong They stated that they could not inspect your Viper as it is not their product, and would be considered tampering, and is a felony It is very strange that you refused to have your own device inspected by your own mechanics and/or engineers and suggest that Lexus break the law in order to satisfy an unlawful request made by your company.3-Did you get a letter from a lawyer stating that he or she was representing me against your company? I never hired a lawyer to represent me against you How did you get the idea that I had hired a lawyer? Regardless, as you can see via the many emails, that your representative, Mr*** simply said no to everything and seemed to be very interested in me going away versus coming to any resolution, and that would be obvious to anyone reading his emails to me.4-So nobody from your company inspected the Viper, and in fact refused to do so many times, and you have suggested, for some reason, that Lexus is responsible, and should commit a felony by tampering with your device, a device that they have no expertise in, and refused to do so as they did not wish to be accused of tampering Again, the first time my wife drove our SUV with your device the steering, several times, suddenly went sluggish, and the speed decreased rapidly We contacted your representative, Mr***, many times, and he refused to deal with the situation and refused to inspect the Viper or take it back You have done the same and suggested that Lexus should commit a felony in order to possibly prove your case 4-For these reasons, I refuse your non-offer, and response that only explains a narrative
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meThe business has contacted me directly, and the issue has now been resolved to a satisfactory level.*** ***

To whom it may concern,I contacted the phone number listed on the complaint only to find out that the person that filed the complaint is not the actual customer that purchased our product. This made it very difficult to determine the specifics of the failure. However, I did learn
that the system was purchased in 2010, which means the one year warranty on the remotes expired years ago. I am more than happy to provide replacement cases and batteries free of charge to show good faith on behalf of Directed Electronics, but I need to speak to the actual customer so that I know what to send her. I was given two phone numbers to contact the actual customer at, but both went to voice mail. I left my name and contact information and will await a call back to obtain the information necessary to send out the correct product to the customer

We have two RMA numbers in our system for two different returns from Mr***. However, Mr*** is stating that there was a third shipment sent to us. I called him two days ago to request the RMA number for that shipment and Mr*** advised that he would look for it. However, after being on the phone with Mr*** for a few minutes he stated that he no longer wanted to file a damage claim against us and just wanted the unit replaced. I told him I was happy to do so and proceeded to request a copy of his sales receipt (as required with all warranty transactions). He stated that he may not have the receipt. I told him that I would work with him as long as I could get one or both of those documents. Mr*** did not agree with my response and began to talk down to me. I asked him if there was anything else I could assist him with and he said no. The call ended.After this call took place our engineering team located his unit in our receiving department and tested it. No fault was found with the hardware and it is being shipped back to Mr*** with all new harnesses to assist with re-installation

“We apologize for Mr*** issues in getting a replacement transmitterWith the variety of different systems we have, among different brands that span over decades, sometimes to properly identify a system (to match up the appropriate transmitter) it requires a technician to look at the module
first hand to identify itThis allows us to get the appropriate information to make sure the correct transmitter is recommendedIf we had the part number for the lost transmitter, there would be no issue, but when it is lost we need to properly identify the system it is going to be working with to ensure compatibilityTo address Mr*** issues we have come to an agreement to get him a replacement compatible system, since we were unable to get his system identified.” Let me know if you need anything else. Thanks!

I spoke to Mr*** on the phone today and apologized for the long hold times. He was very understanding of the circumstances that created this scenario. I also provided my email address so that he may contact me directly with any further issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,I spoke with this customer recently regarding his warranty request During the call, both my agents and myself stated that the average warranty turnaround time is 3-weeks The customer is the only person stating that the warranty process will take weeks
This is also in reference to a part that the customer has not sent to us, so this complaint is hypothetical

For *** ***, I have satisfied his request of sending free replacement remotes to him at no charge, with tracking numbers to confirmI have attached the email thread with him where I sent the remote he requestedPlease let me know if you need anything else for this case. I am working on
finding the details for the other cases and will get their resolutions over as well

We are sorry to hear about the issues you have had, however in recent communication there was mention of getting an attorney involved, at which point we have to point you in the direction of our legal department (which we have already doneThere still has been no proof provided that our system was
at fault in this scenario and the Lexus dealer was not able to duplicate the issue or show anything to prove our system was at faultIf there is proof that shows our system is at fault then we will be glad to investigate furtherOur last communication was as follows: "Thank you for contacting Directed againWe see that you were communicating with Mr***Unfortunately Mr*** is no longer with our companyWe have reviewed all of your emails that you have submittedWe do not see where Lexus has provided documentation that our product was at fault or caused these issuesWe also see that our authorized dealer was not able to find an issue with our productThat being said we are unable to process your request for a refundAlso we see that you have contacted an attorneyAt this point any communication would need to be directed at our legal departmentYou can write them atDirected Electronics ATTN: Legal Department One Viper way Vista, CA 92081"

We are more than happy to assist this customer.  We received her inquiry via Facebook and have already asked for her order # so that we can look this up in our system.  We are yet to receive a response.

We apologize for the issues you are having with the device in your car causing the battery to drain. We are also sorry for the mishandling of your request when you contacted us. We have contacted out international support team and unfortunately there are no dealers we have in South Korea to bring...

your vehicle for this request. WE will be glad to work with you directly in assisting you to access the device in your car to get it disconnected to address the battery drain issue. Thank you for your understanding in this matter as we work to resolve your issue.

Hello,We have attempted to contact the customer but reached their voice mail.  Please note that we offer a one year warranty on our remotes, which is standard for the industry.  This information is stated in our owner's guide.  It appears that this system was purchased prior to...

December 2014, which would indicate that the remote(s) are now out of warranty.  A new remote can be purchased from any authorized dealer found here:http://viper.com/wheretobuy/

Dear Sir or
Madam:
In response
to...

the claims asserted by Mr. [redacted], please see Directed’s response below.The goods
sold to Mr. [redacted] were close-out items and they were sold by Directed to
Mr. [redacted]’s company, [redacted] Inc., at the end of January 2015.  As a result of selling the remaining products
to [redacted] Inc., these products were no longer being offered to any other
customers of Directed.
We
previously investigated claims from Mr. [redacted] in July 2015. These claims
were only brought up after Directed attempted to collect past due invoices for
the goods. Upon completing our investigation into Mr. [redacted]’s claims, we were
not able to find defects in the product or services.  As part of the investigation, Directed asked
Mr. [redacted] to return some of the units for testing, and so we could further
evaluate the issues he claimed.  Mr.
[redacted] returned 2 units. One of the units that Mr. [redacted] returned did
not include the hub, which is the connection point from the consumer to our
hub. The other unit that Mr. [redacted] returned had already been registered by
another user. We could only conclude that [redacted] Inc., had re-sold this
specific unit that a previous customer had registered and then returned to
[redacted] Inc. 
In response
to Mr. [redacted]’s claims regarding website support, once all items were sold
to [redacted] Inc., Directed continued to provide support, which can be found
here: http://kb.viper.com/customer/portal/topics/574183-viper-home/articles?b_id=907 http://www.viper.com/support/videos.aspx
   As part of the sale agreement, Mr. [redacted] and his
company were responsible for promoting the sale of the goods. In our review of
where [redacted] Inc. has offered the goods, there is little to no detail regarding the product or
services being offered.
Below, Directed
has also provided detailed responses to the remaining claims alleged by Mr.
[redacted]:
1.)     The
web user interface portal uses Microsoft Silverlight. While this is an older
application it is still supported by the most common internet browsers i.e.
Microsoft Explorer, Microsoft edge, Apple safari, Google Chrome. During the
initial login and registration process of the system, the user will be prompted
to install Microsoft Silverlight. Once this is installed, everything works as
it should, and Directed has validated this.
2.)    As the consumer completes the registration of
the product, they are required to input a credit card and they are subject to a
$9.99/month fee for premium services. 
There was not an exclusion for this in the sale agreement.  As with any service, it is common for the end
user to pay a monthly fee for service.
3.)    The product page in the application is linked
to a product page that was removed (since such product page was previously
offered to Directed’s entire customer base). 
As stated above, continued support is provided at this link:
http://kb.viper.com/customer/portal/topics/574183-viper-home/articles?b_id=907 http://www.viper.com/support/videos.aspx
In addition,
the product page that was removed in the application was for demonstration
purposes only, and its removal does not inhibit the functionality to the end
user when used on conjunction with the Viper Home product and services.
4.)    Directed has been working with Mr. [redacted]
to overcome the issues he claims and we have supported everything that was
agreed upon between the parties when the product was sold.

Our reps do not give out phone numbers for members of the management team.