All About Children Day Care & Preschool

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] PS: I called back phone number from rep several time and could notreach ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The business indicates there was resolution in March, but I do not have any correspondence in March aside from a request for the error codeIf this was resolved at the time I would have been satisfiedI have attached a screenshot that shows a gap in communication from March through AugustI have provided documentation of the purchase from best buy but have yet to receive any indication that this would be resolved] Regards, [redacted]

Hello,We have attempted to contact the customer but reached their voice mail Please note that we offer a one year warranty on our remotes, which is standard for the industry This information is stated in our owner's guide It appears that this system was purchased prior to December 2014, which would indicate that the remote(s) are now out of warranty A new remote can be purchased from any authorized dealer found here:http://viper.com/wheretobuy/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Refund has gone throughThank you for your assistanceI would still like some kind of review listed on the bad customer service Regards, [redacted]

Customer spoke with our consumer support team yesterday and issue was resolved

We apologize for any confusion around this matter, but communication was sent back to the customer stating that we need the vehicle to be brought back to an authorized dealer for evaluation before being able to consider the requestWith the details we have been provided, we have no way to know what has occurred and we will need an authorized dealer to assess the vehicle before addressing the claimAdditional follow up with the customer will happen directly from here

The initial complaint was due to a service issue that was not functioning correctly in FebruaryAfter this was escalated to get fixed, it was resolved in MarchFive months later after the customer was cleaning out emails, he requested a refund for annual service plan and smartstart systemWe provided a full refund for the service and since the device was not purchased directly from us, and was purchased through [redacted] , we couldnt refund for something we didn't collect money on directlyThe shops and installers, IE [redacted] , operate independently from us and have own return policiesHad it been requested through [redacted] within the days of purchase, we could have provided a refund for the service plan and [redacted] would have provided the full refund for deviceAt this point we are requesting a proof of purchase from customer for device purchased at [redacted] to see how we can resolve issue

Our reps do not give out phone numbers for members of the management team

We are sorry for the accidental duplicate charge, and we will reach out to you to ensure it gets resolved if it has not been alreadyI'm not sure what the issue was that had occurred when you called in for support, but I will report it to my IT team for investigationOur phone support has not changed for quite some time and we take hundreds of calls each day supporting our smartstart customers, for the quickest way to get into the correct queue for smartstart support please dial 1-800-753- [redacted] and press [redacted] to avoid waiting for the phone prompts to get you in the correct queueWe look forward to speaking withyou directly to resolve you issuesThanks

We are very sorry to hear about the issues you have been havingOur app has gone through a complete redesign and many updates along the way over the course of the last yearWith all of the different phones out in the market with varying operating system versions, there are lots of potential causes to see certain issuesHowever, our most recent update has been one of the most successful and most improved versions we've seen since the redesignI also apologize for the issues you've encountered trying to contact us for supportWe did recently have an issue with our email system and have since addressed it to the best of our knowledgeOur phone support has not changed for quite some time and we take hundreds of calls each day supporting our smartstart customers, for the quickest way to get into the correct queue for smartstart support please dial [redacted] and press [redacted] to avoid waiting for the phone prompts to get you in the correct queueWe will be reaching out to you directly to try and get your app issue on your phone resolved and offer you some alternatives to compensate your last year of service with the issues you've hadThanks

Hi [redacted] , I have attached the credit notes showing we processed the refunds for [redacted] and we have refunded older service plans for him as well, it looks like they were process the day after his complaint was filed

Dear Sir or Madam: In response to the claims asserted by Mr [redacted] , please see Directed’s response below.The goods sold to Mr [redacted] were close-out items and they were sold by Directed to Mr [redacted] ’s company, [redacted] Inc., at the end of January As a result of selling the remaining products to [redacted] Inc., these products were no longer being offered to any other customers of Directed We previously investigated claims from Mr [redacted] in July These claims were only brought up after Directed attempted to collect past due invoices for the goodsUpon completing our investigation into Mr [redacted] ’s claims, we were not able to find defects in the product or services As part of the investigation, Directed asked Mr [redacted] to return some of the units for testing, and so we could further evaluate the issues he claimed Mr [redacted] returned unitsOne of the units that Mr [redacted] returned did not include the hub, which is the connection point from the consumer to our hubThe other unit that Mr [redacted] returned had already been registered by another userWe could only conclude that [redacted] Inc., had re-sold this specific unit that a previous customer had registered and then returned to [redacted] Inc In response to Mr [redacted] ’s claims regarding website support, once all items were sold to [redacted] Inc., Directed continued to provide support, which can be found here: http://kb.viper.com/customer/portal/topics/574183-viper-home/articles?b_id=http:...⇄ As part of the sale agreement, Mr [redacted] and his company were responsible for promoting the sale of the goodsIn our review of where [redacted] Inchas offered the goods, there is little to no detail regarding the product or services being offered Below, Directed has also provided detailed responses to the remaining claims alleged by Mr [redacted] : 1.) The web user interface portal uses Microsoft SilverlightWhile this is an older application it is still supported by the most common internet browsers i.e Microsoft Explorer, Microsoft edge, Apple safari, Google ChromeDuring the initial login and registration process of the system, the user will be prompted to install Microsoft SilverlightOnce this is installed, everything works as it should, and Directed has validated this 2.) As the consumer completes the registration of the product, they are required to input a credit card and they are subject to a $9.99/month fee for premium services There was not an exclusion for this in the sale agreement As with any service, it is common for the end user to pay a monthly fee for service 3.) The product page in the application is linked to a product page that was removed (since such product page was previously offered to Directed’s entire customer base) As stated above, continued support is provided at this link: http://kb.viper.com/customer/portal/topics/574183-viper-home/articles?b_id=http:...⇄ In addition, the product page that was removed in the application was for demonstration purposes only, and its removal does not inhibit the functionality to the end user when used on conjunction with the Viper Home product and services 4.) Directed has been working with Mr [redacted] to overcome the issues he claims and we have supported everything that was agreed upon between the parties when the product was sold

I already responded but here is is again.Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11030940, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hello, Ty for the responseI was asking for a very long time for them to communicate with me and work this outNow that I see there "response", it is clear to me why they chose to ignore me ("See no evil, hear no evil")1) on 11/ [redacted] sent me a fed ex call tag with 7pc, Del 11/fed ex [redacted] They never responded to thisI also offered to send every person on the management staff (including [redacted] ***) a full set of this for free and they can decide for themselves if this is an actual working productI can still do thisI am also willing to send the Revdex.com or local media this product for free and they can decide if this is a working productThis idea that we sent them product and they found no defects is and a bizarre claim.Its bizarre because I offered to meet them in person and they can show me how this product is useful.2) I stopped paying because they didn't provide me with a working productI stopped paying because it was on the main web site (VIper.com) when they offered me the deal, and then it was removed after they shipped itI stopped paying because they removed any reference of this item from their site (viper.com/home)I stopped paying because the user interface doesn't work and it not being supportedI stopped paying because the mobile app does not workI stopped paying because they stopped supporting this product in any wayI stopped paying because I was mislead into this dealAND THEY KNOW IT.I offered to send back 100% of the goodsIts not that they dont want to service me, they cantThey do not know anything about this productIt was outsourced to begin with to a third party and they no longer have a relationship with them.3) The claim that we had complaints after they collected money form us is also bizarreI complained multiple times before that about all the issuesAlso on march the Viper/home site was taken off line - so the complaints intensifiedThe contract clearly states years of serviceMy assumption was that the product will actually do what it says it will do (or at least reasonabley close)4) 1.) The web user interface portal uses Microsoft SilverlightWhile this is an older application it is still supported by the most common internet browsers i.eMicrosoft Explorer, Microsoft edge, Apple safari, Google ChromeDuring the initial login and registration process of the system, the user will be prompted to install Microsoft SilverlightOnce this is installed, everything works as it should, and Directed has validated this They are wrongThe user interface crashes over and overI was not able to get it to work and neither was my repThe documentation says nothing about all these limitationsMy rep asked [redacted] to give us a demo and he was not able toHes the head product guy and he cant get his own product to work, how can a customer get it to work?5) 2.) As the consumer completes the registration of the product, they are required to input a credit card and they are subject to a $9.99/month fee for premium servicesThere was not an exclusion for this in the sale agreementAs with any service, it is common for the end user to pay a monthly fee for service It says nothing about this on the documentationI was told on by Dei that there is a free service and a premium serviceThere is no free service(this can be confirmed by AF and BH)6) 3.) The product page in the application is linked to a product page that was removed (since such product page was previously offered to Directed’s entire customer base)As stated above, continued support is provided at this link: http://kb.viper.com/customer/portal/topics/574183-viper-home/articles?b_id=907ht...⇄ In addition, the product page that was removed in the application was for demonstration purposes only, and its removal does not inhibit the functionality to the end user when used on conjunction with the Viper Home product and services This was never stated to me nor was it stated to the customerIt was there when I purchased the deal, its gone now, end of story 7) 4.) Directed has been working with Mr [redacted] to overcome the issues he claims and we have supported everything that was agreed upon between the parties when the product was sold This is a boldface lieIts not that they dont want to - they do not have the knowledge to correct this as stated aboveThey simply have no idea what this product isIm still willing to now8) The documentation points you to Viper.com and VIper.com/homeThis was there at the time of the dealIts gone now.9) They also lost control of what systems are registered and which are notNew ones are being shown as registered Regards, [redacted]

We apologize for the issues you are having with the device in your car causing the battery to drainWe are also sorry for the mishandling of your request when you contacted usWe have contacted out international support team and unfortunately there are no dealers we have in South Korea to bring your vehicle for this requestWE will be glad to work with you directly in assisting you to access the device in your car to get it disconnected to address the battery drain issueThank you for your understanding in this matter as we work to resolve your issue

We attempted to contact the customer via phone on 7/28/ There was no answer and a voice mail was left Please note that we still honor the product warranty, even if the retail shop is no longer authorized by us, as long as the product was purchased while they were still authorized to sell our product Our website (http://viper.com/wheretobuy/) provides real time information on who is allowed to sell our product If the product was purchased after the retail shop was terminated, that shop is automatically removed from our website The only reason we decline warranty requests that are accompanied with a receipt would be for these reasons:1) The shop that sold and installed the product was not an authorized retailer on the date of purchase2) The warranty terms associated with the product have expired3) The failure was not due to manufacturer defectWe are more than happy to discuss this further with the customer if they choose to return our voice mail