All About Design Inc.

Complaint: ***
I am rejecting this response because: When I initially brought my vehicle to ***, I informed him that it was diagnosed as a code from another shop and that the shop did not have the equipment to repair the problemI also informed him that they advised me to take the vehicle to a transmission shopI was also told by the dealership the same thingThat's when I contacted Danny because I had contacted him before about a transmission on my girlfriends transmission before and he told me that he was the best in the business and if he couldn't fix it it couldn't be fixedHe stated that it might just be something simple instead of having to replace the transmissionA day after I took him the vehicle, they called me back and said it was a code He stated that they could rebuild it and it would start around $and possibly more depending on what they found while rebuildingI asked him what would they charge to install if I just got another transmissionHe stated that if I purchased another transmission that they would charge Although I had been told different by other shops that it was a code after I had changed one of the Vehicle speed Sensors, I entrusted Danny to give me quality service and fix my problemI have taken the vehicle back to have the problem solved on to have my radio stolen from my vehicle with no forced signs of entry at his shop that also has a sign posted that says hour video surveillanceWhen the officer asked to review video surveillance on the day that my vehicle was so called vandalized, he was told that the cameras don't workI received a call the filling morning around 09:50am the following morning stating that my vehicle was ready to goOn my lunch hour at 11:00am I went down and picked my vehicle upThe vehicle was doing the same thing when I left work to go home approximately miles awayI called Danny and informed him of the problem and asked what we were going to do about my stolen radio? He stated that there was a sign posted that said that they were not responsible for personal property left in vehicles and that he wish he could have me down there to look at the code when they were doing itI asked him if that was his final answer and he said yesI said ok and preceded to start doing what I needed to do as a customer in order to resolve this issueI also noted when I picked the vehicle up that were a pair of jeans in the vehicle that weren't there before and there were numerous miles that were put on the vehicleThe paperwork showing the mileage wgeb I took him the vehicle initially was correctWhen I picked the vehicle up the second time, a lot of excess miles were on it however the final paperwork received on checkout was inaccurate and reported more miles than was on the vehicleI will precede to do what I need to do to recover my vehicle as I have taken it to another professional shop for diagnosis and repair
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:I Recommended to the owner initially that they check the transmission for the electronic errors because I believed that there was nothing wrong with the transmission and informed him that it was reading a code 07. I told him that I had replaced the speed sensor on the transmission with a used one. I also told him that according to the chart that the problem could be one of about 6-7 things. He called me back and stated that he got a code 22 and that the transmission needed to be replaced. Also there was no sign posted saying that they were not responsible for property and I was not made aware. There was a sign that said 24 hour video surveillance as the officer that came out to take my sworn statement asked if their was video footage. He was told that the cameras did not work. The unit that I have was misdiagnosed from the beginning and still does not work.
Regards,
[redacted]

We were introduced to this vehicle with a hold light flashing. A lot of trouble shooting manufacture literature states to perform a self test through the ignition system, ACC positon, O/D off and on, gear range selector moved to drive position, key off and on, etc.. This transmission in question has very popular, found in the Mazda's, Nissans 240SX, 300ZX, Pathfinders and pick-ups. To obtain the code these manufactures have you obtain the count, the judgement flickers through the power light for self diagnostics. With this in mind, the early mech system can be easily mis-diagnosed with a possible combination of 30 or more misleading codes. So we may understand why the customer is confused on codes. Our tests are performed with a Snap-on Solus per Mazda factory manual. The code we obtained was 22, converter clutch circuit fault on the original transmission. As stated before, we were given two used components to try and solve the customer's problem. Mr. [redacted] stated he had changed the speed sensor and replaced with a used component. This could very well still have an effect on correct operation. Due to how we feel about customer service we would be glad to check it out for the issues it is having at this time.

On June 2, 2016 [redacted] brought the vehicle to me for diagnostics. My diagnostics was a code 22, TCC circuit malfunction. In accordance to factory technical manual it was diagnosed as an internal issue. At that time we recommended removing the original unit. Customer declined repairing the...

original unit due to the cost involved and asked could he bring us a used transmission to install. Upon receiving the first used transmission that he supplied around June 8th, 2016, it had a defective internal linkage assembly. We noticed this and recommended not installing it, he agreed and picked it up to bring us another one. The second transmission he brought had been dropped on the pan prior to us receiving it. Customer was aware and asked us to change the pan. During our pan exchange, we found internal wires crushed. We repaired the wires at no cost to the customer, customer aware, and installed the customer supplied second used unit. Final road test on that transmission had set a code 7, that code definition is a turbine speed sensor. Contacted the customer and told him we needed to replace that sensor. He supplied one from a used unit. At the time of receiving the replacement part from the customer, we went to push the vehicle into the shop and noticed it had been broken into, stereo missing and other possible personal items. Unaware of all the contents, we contacted the customer to come to the shop, verify what was missing and file a police report. After police report was made, final road tested the vehicle transmission worked correctly. We deeply regret that his vehicle was vandalized, this is beyond our control and as posted, shop is not responsible for items left in the vehicle.