All About Design

On June 2, [redacted] brought the vehicle to me for diagnosticsMy diagnostics was a code 22, TCC circuit malfunctionIn accordance to factory technical manual it was diagnosed as an internal issueAt that time we recommended removing the original unitCustomer declined repairing the original unit due to the cost involved and asked could he bring us a used transmission to installUpon receiving the first used transmission that he supplied around June 8th, 2016, it had a defective internal linkage assemblyWe noticed this and recommended not installing it, he agreed and picked it up to bring us another oneThe second transmission he brought had been dropped on the pan prior to us receiving itCustomer was aware and asked us to change the panDuring our pan exchange, we found internal wires crushedWe repaired the wires at no cost to the customer, customer aware, and installed the customer supplied second used unitFinal road test on that transmission had set a code 7, that code definition is a turbine speed sensorContacted the customer and told him we needed to replace that sensorHe supplied one from a used unitAt the time of receiving the replacement part from the customer, we went to push the vehicle into the shop and noticed it had been broken into, stereo missing and other possible personal itemsUnaware of all the contents, we contacted the customer to come to the shop, verify what was missing and file a police reportAfter police report was made, final road tested the vehicle transmission worked correctlyWe deeply regret that his vehicle was vandalized, this is beyond our control and as posted, shop is not responsible for items left in the vehicle

Complaint: [redacted] I am rejecting this response because:I Recommended to the owner initially that they check the transmission for the electronic errors because I believed that there was nothing wrong with the transmission and informed him that it was reading a code I told him that I had replaced the speed sensor on the transmission with a used oneI also told him that according to the chart that the problem could be one of about 6-thingsHe called me back and stated that he got a code and that the transmission needed to be replacedAlso there was no sign posted saying that they were not responsible for property and I was not made awareThere was a sign that said hour video surveillance as the officer that came out to take my sworn statement asked if their was video footageHe was told that the cameras did not workThe unit that I have was misdiagnosed from the beginning and still does not work Regards, [redacted]

We were introduced to this vehicle with a hold light flashingA lot of trouble shooting manufacture literature states to perform a self test through the ignition system, ACC positon, O/D off and on, gear range selector moved to drive position, key off and on, etcThis transmission in question has very popular, found in the Mazda's, Nissans 240SX, 300ZX, Pathfinders and pick-upsTo obtain the code these manufactures have you obtain the count, the judgement flickers through the power light for self diagnosticsWith this in mind, the early mech system can be easily mis-diagnosed with a possible combination of or more misleading codesSo we may understand why the customer is confused on codesOur tests are performed with a SnSolus per Mazda factory manualThe code we obtained was 22, converter clutch circuit fault on the original transmissionAs stated before, we were given two used components to try and solve the customer's problemMr [redacted] stated he had changed the speed sensor and replaced with a used componentThis could very well still have an effect on correct operationDue to how we feel about customer service we would be glad to check it out for the issues it is having at this time