All About Fitness

[redacted] Your vehicle had no issues when going through inspection or while it was here at our lotOtherwise we would have fixed these issues at inspection I'm not blaming you.....just that things sometimes happen The last thing we want is an irate clientThis is why we encourage every single customer to buy extended services contract at dealer cost to be protected, especially when you buy high end & high mileage vehicle like this BMW 545I k the car to check it at Sunburst Automotive and we have a copy of report showing no real issuesWe have been very professional in working with you Most dealerships would not give such personal service especially when exceeding the implied warranty the dealership gave youe want totally out of our way to help you regardless of you taking the car to different shops to be repaired without asking us then come back to us asking for help to make us responsibleAfter we repaired you car, I personally drove your car for days everyday for several hours a day I did not see any codes or issues These problems seem to only happen after I delivered the car to you TwiceAs you know BMW engines are incredibly complicated and over engineered We brought in a BMW electrical specialist to look at your vehicle at our lot He said it might be the TKO motors, so we switched them out, also at great expenseWhen you called us last time, we informed this specialist of the issue and gave his number to you to schedule him to come to your house to diagnose and repair your vehicle This was going to be done at our expenseAs to date the Specialist has not reported to us that you contacted himWe are trying to resolve this matter and you've been more than patient but please stay in contact and contact the specialist to help repair your vehicle

[redacted] Your vehicle had no issues when going through inspection or while it was here at our lot. Otherwise we would have fixed these issues at inspection.  I'm not blaming you.....just that things sometimes happen.   The last thing we want is an irate client. This is why we encourage...

every single customer to buy extended services contract at dealer cost to be protected, especially when you buy high end & high mileage vehicle like this BMW 545I.  k the car to check it at Sunburst Automotive and we have a copy of report showing no real issues. We have been very professional in working with you.  Most dealerships would not give such personal service especially when exceeding the implied warranty the dealership gave you. e want totally out of our way to help you regardless of you taking the car to different shops to be repaired without asking us then come back to us asking for help to make us responsible. After we repaired you car, I personally drove your car for 5 days everyday for several hours a day.  I did not see any codes or issues.  These problems seem to only happen after I delivered the car to you.  Twice. As you know BMW engines are incredibly complicated and over engineered.  We brought in a BMW electrical specialist to look at your vehicle at our lot .  He said it might be the TKO motors, so we switched them out, also at great expense. When you called us last time, we informed this specialist of the issue and gave his number to you to schedule him to come to your house to diagnose and repair your vehicle.  This was going to be done at our expense. As to date the Specialist has not reported to us that you contacted him. We are trying to resolve this matter and you've been more than patient but please stay in contact and contact the specialist to help repair your vehicle.