All About Flowers

Complaint: [redacted] I am rejecting this response because: My emails to the florist were not threateningShe is the one that threatened me with her attorney comments.They were factual based on their website policyI did not receive a phone message from herIt saddens me that she feels she did everything she could from a customer service basis.? This isn't about when I contacted her or whether my friend was homeIt's about the fact that her web page stated the flowers would be hand deliveredAND, that she has, in writing anyway, a 100% satisfaction guaranteePlain and simpleShe is confusing the situation with all of her unrelated verbiageIs she denying this guarantee?? I'm asking the Revdex.com to make her stand behind her written policy with is 100% satisifaction guaranteeIf you deem that a business doesn't have to abide by their own written rules I will accept that.? Sincerely, [redacted]

This particular customer has been sending threatening and harassing emails for a full refund Our policy is never to call people in advance, no florist does this unless there is bad weather conditions and arrangements can not be left at their door or if a sender specifies for them to be contactedIt is unreasonable and irrational to think we can wait for every person to come home for their floral deliveries, there is no way all would be delivered in a day We would also be opening ourselves up to further complaints by ruining surprises of their gift Hand delivered which this customer is using over and over as an excuse for a refund means that the flowers are delivered by a local florist and not shipped in a box overseas directly from a farm Though I am an FTD florist the corporation has no restrictions on and how our deliveries are leftThey also leave their direct shipped packages at door because it is unreasonable to wait for every person to be home for the deliveriesThere is also a place on her order form on our website under special instructions, she did not fill it out to for us to contact this sender before deliverySmall businesses take hits over and over because of ridiculous customers such and this and sometimes enough is enough and I feel she needs to look at herself as the blame This customer contacted us at almost pm the day of her delivery, hours after we were closed and sent us an email demanding a full refundShe obviously talked to her friend and found out she was out of town and her flowers would be at the door It is her responsibility to know that her friend was going to be out of town for a weekIn the spirit of customer service I would probably have worked something out with her but rather she went to nasty emails and chose to be upset and blame us and use the aggressive demand approach of a full refund and using the excuse of hand delivered as a full refundIt is not our fault that she didn't know the recipient was out of town and to contact a small business at pm hours after they are closed is okay how? She had the opportunity to contact me via phone as I suggested and we could have worked something out, I even left her a voice messageI tried to do this not because I did anything wrong because services were rendered as should have been but to simply keep this customer happy My fear of irrational customers is always that they will go online and post an unfair review as we work hard to keep customers happy Sometimes, in cases like this it is just impossible and refunds just are not warranted I tried to have her reach us via phone after I couldn't reach her and instead had endless amount of threatening emails at which point I had to ask her to stop contacting meIt's too bad she couldn't calm down and used an rational approach and contacted mei am a very fair person almost to a faultIt is too late now, we can not even salvage anything from thisIf she is given a full refund, it will be very sad since a designer was paid, product was used, a delivery driver was paidIgnorance and bullying should not be rewardedOn a side note, this is my ONLY complaint with The Revdex.com in almost years of business and should not be dismissed

I can not spend any more time on this complaintShe has flooded me and harassed me with emails already Our policy does state customer satisfaction which MEANS that if there is a quality problem we would be happy to rectify the situation A customer not knowing that the person who she wanted her flowers delivered to is going to be out of town for a week does not qualify for thisSenders are responsible for knowing if they are sending a gift to a person who is out of town or notIt is not our job or responsibility to know thisShe ordered her flowers, we designed them and hand delivered them to the person she wantedSimpleServices were rendered and yes I did ask her to call me and instead she demanded a full refund for her mistakeI have no more time for her and yes I did tell her I contacted my attorney who had advised me to asked her not to contact me because she was sending endless amount of emails
Again, contacting a closed business at almost pm after realizing the recipient was out of town for a week does not "qualify for customer satisfaction criteria" as she stated on our websiteThere was no quality issue this is her simply not knowing her friend was out of town and refuses to take and responsibility

Complaint: ***I am rejecting this response because: She just stated, "She ordered her flowers, we designed them and hand delivered them to the person she wanted"She did not hand deliver them to the person....she left them on a porchThis is about customer service, not whether the recipient was home or notI contacted the business at 8:because I never received any kind of notice that the flowers had been delivered.
Just another business owner who blames the customer for bad serviceForget the refund but leave the review because it too is factual and she can't "word" her way out of it. Sincerely,*** ***

Complaint: ***I am rejecting this response because: She just stated, "She ordered her flowers, we designed them and hand delivered them to the person she wanted"She did not hand deliver them to the person....she left them on a porchThis is about customer service, not whether the recipient was home or notI contacted the business at 8:because I never received any kind of notice that the flowers had been delivered.
Just another business owner who blames the customer for bad serviceForget the refund but leave the review because it too is factual and she can't "word" her way out of it. Sincerely,*** ***

This particular customer has been sending threatening and harassing emails for a full refund Our policy is never to call people in advance, no florist does this unless there is bad weather conditions and arrangements can not be left at their door or if a sender specifies for them to be
contactedIt is unreasonable and irrational to think we can wait for every person to come home for their floral deliveries, there is no way all would be delivered in a day We would also be opening ourselves up to further complaints by ruining surprises of their gift Hand delivered which this customer is using over and over as an excuse for a refund means that the flowers are delivered by a local florist and not shipped in a box overseas directly from a farm Though I am an FTD florist the corporation has no restrictions on and how our deliveries are leftThey also leave their direct shipped packages at door because it is unreasonable to wait for every person to be home for the deliveriesThere is also a place on her order form on our website under special instructions, she did not fill it out to for us to contact this sender before deliverySmall businesses take hits over and over because of ridiculous customers such and this and sometimes enough is enough and I feel she needs to look at herself as the blame
This customer contacted us at almost pm the day of her delivery, hours after we were closed and sent us an email demanding a full refundShe obviously talked to her friend and found out she was out of town and her flowers would be at the door It is her responsibility to know that her friend was going to be out of town for a weekIn the spirit of customer service I would probably have worked something out with her but rather she went to nasty emails and chose to be upset and blame us and use the aggressive demand approach of a full refund and using the excuse of hand delivered as a full refundIt is not our fault that she didn't know the recipient was out of town and to contact a small business at pm hours after they are closed is okay how? She had the opportunity to contact me via phone as I suggested and we could have worked something out, I even left her a voice messageI tried to do this not because I did anything wrong because services were rendered as should have been but to simply keep this customer happy
My fear of irrational customers is always that they will go online and post an unfair review as we work hard to keep customers happy Sometimes, in cases like this it is just impossible and refunds just are not warranted I tried to have her reach us via phone after I couldn't reach her and instead had endless amount of threatening emails at which point I had to ask her to stop contacting meIt's too bad she couldn't calm down and used an rational approach and contacted mei am a very fair person almost to a faultIt is too late now, we can not even salvage anything from thisIf she is given a full refund, it will be very sad since a designer was paid, product was used, a delivery driver was paidIgnorance and bullying should not be rewardedOn a side note, this is my ONLY complaint with The Revdex.com in almost years of business and should not be dismissed.

Complaint: ***I am rejecting this response because: My emails to the florist were not threateningShe is the one that threatened me with her attorney comments.They were factual based on their website policyI did not receive a phone message from herIt saddens me that she feels she did everything she could from a customer service basis.
This isn't about when I contacted her or whether my friend was homeIt's about the fact that her web page stated the flowers would be hand deliveredAND, that she has, in writing anyway, a 100% satisfaction guaranteePlain and simpleShe is confusing the situation with all of her unrelated verbiageIs she denying this guarantee?
I'm asking the Revdex.com to make her stand behind her written policy with is 100% satisifaction guaranteeIf you deem that a business doesn't have to abide by their own written rules I will accept that.
Sincerely,*** ***

This particular customer has been sending threatening and harassing emails for a full refund.  Our policy is never to call people in advance, no florist does this unless there is bad weather conditions and arrangements can not be left at their door or if a sender specifies for them to be...

contacted. It is unreasonable and irrational to think we can wait for every person to come home for their floral deliveries, there is no way all would be delivered in a day.  We would also be opening ourselves up to further complaints by ruining surprises of their gift.  Hand delivered which this customer is using over and over as an excuse for a refund means that the flowers are delivered by a local florist and not shipped in a box overseas directly from a farm.  Though I am an FTD florist the corporation has no restrictions on and how our deliveries are left. They also leave their direct shipped packages at door because it is unreasonable to wait for every person to be home for the deliveries. There is also a place on her order form on our website under special instructions, she did not fill it out to for us to contact this sender before delivery. Small businesses take hits over and over because of ridiculous customers such and this and sometimes enough is enough and I feel she needs to look at herself as the blame.  
This customer contacted us at almost 8 pm the day of her delivery, hours after we were closed and sent us an email demanding a full refund. She obviously talked to her friend and found out she was out of town and her flowers would be at the door.  It is her responsibility to know that her friend was going to be out of town for a week. In the spirit of customer service I would probably have worked something out with her but rather she went to nasty emails and chose to be upset and blame us and use the aggressive demand approach of a full refund and using the excuse of hand delivered as a full refund. It is not our fault that she didn't know the recipient was out of town and to contact a small business at 8 pm hours after they are closed is okay how? She had the opportunity to contact me via phone as I suggested and we could have worked something out, I even left her a voice message. I tried to do this not because I did anything wrong because services were rendered as should have been but to simply keep this customer happy.
My fear of irrational customers is always that they will go online and post an unfair review as we work hard to keep customers happy.  Sometimes, in cases like this it is just impossible and refunds just are not warranted.  I tried to have her reach us via phone after I couldn't reach her and instead had endless amount of threatening emails at which point I had to ask her to stop contacting me. It's too bad she couldn't calm down and used an rational approach and contacted me. I am a very fair person almost to a fault. It is too late now, we can not even salvage anything from this. If she is given a full refund, it will be very sad since a designer was paid, product was used, a delivery driver was paid. Ignorance and bullying should not be rewarded. On a side note, this is my ONLY complaint with The Revdex.com in almost 10 years of business and should not be dismissed.

I can not spend any more time on this complaint. She has flooded me and harassed me with emails already.  Our policy does state customer satisfaction which MEANS that if there is a quality problem we would be happy to rectify the situation.  A customer not knowing that the person who she wanted her flowers delivered to is going to be out of town for a week does not qualify for this. Senders are responsible for knowing if they are sending a gift to a person who is out of town or not. It is not our job or responsibility to know this. She ordered her flowers, we designed them and hand delivered them to the person she wanted. Simple. Services were rendered and yes I did ask her to call me and instead she demanded a full refund for her mistake. I have no more time for her and yes I did tell her I contacted my attorney who had advised me to asked her not to contact me because she was sending endless amount of emails.
Again, contacting a closed business at almost 8 pm after realizing the recipient was out of town for a week does not "qualify for customer satisfaction criteria" as she stated on our website. There was no quality issue this is her simply not knowing her friend was out of town and refuses to take and responsibility.

Complaint: [redacted]I am rejecting this response because: My emails to the florist were not threatening. She is the one that threatened me with her attorney comments.They were factual based on their website policy. I did not receive a phone message from her. It saddens me that she feels she did everything she could from a customer service basis. 
This isn't about when I contacted her or whether my friend was home. It's about the fact that her web page stated the flowers would be hand delivered. AND, that she has, in writing anyway, a 100% satisfaction guarantee. Plain and simple. She is confusing the situation with all of her unrelated verbiage. Is she denying this guarantee? 
I'm asking the Revdex.com to make her stand behind her written policy with is 100% satisifaction guarantee. If you deem that a business doesn't have to abide by their own written rules I will accept that. 
Sincerely,[redacted]