This is in response to a customer complaint that was received in January We did an installation at the end of March Unfortunately there were some major electrical issues that had to be approved through ** * *, which caused the job to not be completed until OctoberThe final inspection
was passed in OctoberAs for the invoice, we have sent the customer an itemized bill, as well as an apology for the length of this installWe also let her know that we cannot process any charges to the *** *** cardWe will remove the finance charges that have accrued on this account as wellWe are waiting for the customer to call us back with payment arrangements at this time
Due to the unfortunate circumstances of Ms*** not being able to qualify for the solar tax credit, we, at Royal Aire, have chosen to pay her (or the finance company) the $9360.00, 30% tax credit she would've receivedWe have contacted the finance company to get a pay-off amount which they will
send us in 3-business daysWe have also left a message for Ms*** to contact us so that we can let her know what our solution to this is and if it's acceptable to her
This is in response to a customer complaint that was received in January We did an installation at the end of March Unfortunately there were some major electrical issues that had to be approved through ** * *, which caused the job to not be completed until OctoberThe final inspection
was passed in OctoberAs for the invoice, we have sent the customer an itemized bill, as well as an apology for the length of this installWe also let her know that we cannot process any charges to the *** *** cardWe will remove the finance charges that have accrued on this account as wellWe are waiting for the customer to call us back with payment arrangements at this time
Due to the unfortunate circumstances of Ms*** not being able to qualify for the solar tax credit, we, at Royal Aire, have chosen to pay her (or the finance company) the $9360.00, 30% tax credit she would've receivedWe have contacted the finance company to get a pay-off amount which they will
send us in 3-business daysWe have also left a message for Ms*** to contact us so that we can let her know what our solution to this is and if it's acceptable to her
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Company states: As soon as we received the complaint we sent out a technician whom then refunded and apologized to the consumer.