All About Nails

Dear Ms, [redacted] ,We apologize for any inconvenience cause to the customer, [redacted] *[redacted] ** [redacted] indeed enter Ail About Nails on the 28th of July to receive a pedicure and shellac for her toesMs [redacted] did also asked for solar fill and shellac for her nailsMs [redacted] had her solar done at a different location before walking into the shopHer nails were already done thinly at the other locationA fill is when the powder is placed between the gap where your nails has grown outA fill does not go from the gap to the tip of the nailA solar fill is a regular fill with solar powder which she asked for herselfMs [redacted] received her solar fill and shellac as desiredBefore getting her nails done, Ms [redacted] was complaining about the previous location where she got her nails doneMs [redacted] complained that the previous location did not do her nails well.Since she only got fills from All About Nails, the cause of her nails chipped was due to her solar nails being done thinly by her previous locationHer nails did not break due to our locationMs [redacted] stated jn her complaint that the entire process of getting her nails done was completed within minutes, which is falseMs [redacted] came into Alf About Nails with her nail already done in shellacThe process of taking off the shellac for fills takes about 5-minutesAfter the shellac is taken of, Mrs [redacted] has to prepare the nail for fillsThe solar fill powder is applied to the gap between her cuticles and, at that time, the current nailThe nails is left to dry so the powder can hardenMrs [redacted] then shaped her nail to Ms***'s preferenceThe application of powder and shaping her nails takes about 20-minutesAfter Mrs [redacted] applied powder and shaped Ms***'s nails, Mrs [redacted] went back to the dried powder near the cuticle and shaved it down to match her previous solar nailsThis process takes about minutesThe entire process of taking off her shellac and fills take at least minutesAfter her fills, she went and got her nails painted with shellacThe time we use under the uv light is seconds to harden the shellac polist takes minutes to paint on the shellacTotal process time is minutes.A pedicure cost $25, white tip shellac for toes cost $fills cost $20, regular shellac for nails cost $Total cost for is $plus $tip.Ms [redacted] did come back on the 2nd of August to fix her two broken nails for freeMs [redacted] also did say that she never had them break in the way they didMs [redacted] then expressed her worry that the rest of her nails will break in the same mannerAfter Ms [redacted] express her worry she ask for Mrs [redacted] opinionIn her written complaint, Ms, [redacted] stated that Mrs [redacted] said that her nails would be fineMrs [redacted] replied with don't know." Mrs [redacted] reasoning for her response is that she does not know what Ms [redacted] does at home so there is no guaranty if the nails would break or notNo promise was made that the nails were fineMs [redacted] did not plead Mrs [redacted] Ms [redacted] did state her concern and Mrs [redacted] gave her an answer so it was left at that.Ms [redacted] did come back again on the 4th of August with a complaint of breaking one nailMs [redacted] explained again how she never had this problemShe also Implied that she is not trying to disrespect Mrs [redacted] and continued with complaining on how she never broken a nail beforeAfter complaining for a white, Mrs [redacted] spoke and asked Ms [redacted] if she was impying that it was her faultMsAlien looked as if she was taken back and answered lt lf you take it that way and if it sound that way then it is (your fault)." Ms [redacted] reassured Mrs [redacted] that she Is trying to be calm and respectfulShe then states that she does not do anything other than work, meaning there is no possible way she can break her nailMs [redacted] also implied that she paid with her hard earned moneyMrs [redacted] explained that Ms***'s nails broke easily because she got them thin and settled it saying that she will fix her broken nail for free or get a complete new set with charge, Ms [redacted] was not satisfied with Mrs [redacted] proposal and asked if she can get a refundMrs [redacted] denied Ms [redacted] request so she then got up and said that if we do not want her business, she can go somewhere else to get her nails doneMr [redacted] tried talking to her calmly but Ms [redacted] kept on emphasizing on the fact that she never broke a nailshe's being calm and respectfulMr [redacted] explained that breaking nails is easyHe also included that in his years of work, he had not seen a customer get worked up over a broken nailShe then threaten to put a bad review on All About Nails before storming out of the shop [redacted]

On July 28th I went to get my toes and nails doneI received a pedicure and Shellac on my toesMy pedicure was great in my toes were done very wellI then asked for solar nails and shellac on my nailsIt was actually a fill from when I went there the last timeIt was completed in less than minutes and I was sent on my wayBy July 31st and August 1st two of my nails brokeDue to my work schedule, I went back in August 2nd to have them fixedI have been doing my nails for years and have never had them break on me in that wayI am a mental health therapist and I sit behind a deskI do not do any strenuous workI explained to her that I needed them to please be fixed or to take them offI also told her that I was worried about the other nailsI was afraid they were going to break the sameShe told me my nails would be fine and just to fix the twoI pleaded with her that I was very concerned about the other nailsHer and the gentleman behind the desk told me I'd be fine

Dear Ms, [redacted],We apologize for any inconvenience cause to the customer, [redacted].[redacted] indeed enter Ail About Nails on the 28th of July to receive a pedicure and shellac for her toes. Ms. [redacted] did also asked for solar fill and shellac for her nails. Ms. [redacted] had...

her solar done at a different location before walking into the shop. Her nails were already done thinly at the other location. A fill is when the powder is placed between the gap where your nails has grown out. A fill does not go from the gap to the tip of the nail. A solar fill is a regular fill with solar powder which she asked for herself. Ms. [redacted] received her solar fill and shellac as desired. Before getting her nails done, Ms. [redacted] was complaining about the previous location where she got her nails done. Ms. [redacted] complained that the previous location did not do her nails well.Since she only got fills from All About Nails, the cause of her nails chipped was due to her solar nails being done thinly by her previous location. Her nails did not break due to our location. Ms. [redacted] stated jn her complaint that the entire process of getting her nails done was completed within 15 minutes, which is false. Ms. [redacted] came into Alf About Nails with her nail already done in shellac. The process of taking off the shellac for fills takes about 5-10 minutes. After the shellac is taken of, Mrs. [redacted] has to prepare the nail for fills. The solar fill powder is applied to the gap between her cuticles and, at that time, the current nail. The nails is left to dry so the powder can harden. Mrs. [redacted] then shaped her nail to Ms. [redacted]'s preference. The application of powder and shaping her nails takes about 20-25 minutes. After Mrs. [redacted] applied powder and shaped Ms. [redacted]'s nails, Mrs. [redacted] went back to the dried powder near the cuticle and shaved it down to match her previous solar nails. This process takes about 10 minutes. The entire process of taking off her shellac and fills take at least 35 minutes. After her fills, she went and got her nails painted with shellac. The time we use under the uv light is 45 seconds to harden the shellac polish. It takes 10 minutes to paint on the shellac. Total process time is 43 minutes.A pedicure cost $25, white tip shellac for toes cost $25. fills cost $20, regular shellac for nails cost $20. Total cost for is $90.00 plus $10.00 tip.Ms. [redacted] did come back on the 2nd of August to fix her two broken nails for free. Ms. [redacted] also did say that she never had them break in the way they did. Ms. [redacted] then expressed her worry that the rest of her nails will break in the same manner. After Ms. [redacted] express her worry she ask for Mrs. [redacted] opinion. In her written complaint, Ms, [redacted] stated that Mrs. [redacted] said that her nails would be fine. Mrs. [redacted] replied with don't know." Mrs. [redacted] reasoning for her response is that she does not know what Ms. [redacted] does at home so there is no guaranty if the nails would break or not. No promise was made that the nails were fine. Ms. [redacted] did not plead Mrs. [redacted]. Ms. [redacted] did state her concern and Mrs. [redacted] gave her an answer so it was left at that.Ms. [redacted] did come back again on the 4th of August with a complaint of breaking one nail. Ms. [redacted] explained again how she never had this problem. She also Implied that she is not trying to disrespect Mrs. [redacted] and continued with complaining on how she never broken a nail before. After complaining for a white, Mrs. [redacted] spoke and asked Ms. [redacted] if she was impying that it was her fault. Ms. Alien looked as if she was taken back and answered lt lf you take it that way and if it sound that way then it is (your fault)." Ms. [redacted] reassured Mrs. [redacted] that she Is trying to be calm and respectful. She then states that she does not do anything other than work, meaning there is no possible way she can break her nail. Ms. [redacted] also implied that she paid with her hard earned money. Mrs. [redacted] explained that Ms. [redacted]'s nails broke easily because she got them thin and settled it saying that she will fix her broken nail for free or get a complete new set with charge, Ms. [redacted] was not satisfied with Mrs. [redacted] proposal and asked if she can get a refund. Mrs. [redacted] denied Ms. [redacted] request so she then got up and said that if we do not want her business, she can go somewhere else to get her nails done. Mr. [redacted] tried talking to her calmly but Ms. [redacted] kept on emphasizing on the fact that she never broke a nail. she's being calm and respectful. Mr. [redacted] explained that breaking nails is easy. He also included that in his 20 years of work, he had not seen a customer get worked up over a broken nail. She then threaten to put a bad review on All About Nails before storming out of the shop. [redacted]