All About Towing

[redacted] : [redacted] ***’s management team did nothing wrong when they authorized that your vehicle be towed, they were only doing their job Part of their job is to manage their parking lot so that their tenants have access to parking The way that they do this is by requiring all vehicles in the lot to have a valid permit That is why the signs at each entrance say “Permit Parking Only, unauthorized vehicle will be towed at owner’s expense” If the management team does not enforce the parking, their tenants get upset that there are not available parking spaces for them to use Parking is very limited in the area and sometimes it is very difficult and inconvenient to find a parking space on the surrounding streets It is not the management’s responsibility to provide parking for visitorsI think that you would have realized this when you had your vehicle towed on 10/03/for parking in the lot without a permit, additionally, you parked in a handicapped space without a placard Most people never get their vehicles towed for parking in a restricted parking lot Those that do, learn from their mistake and pay attention to the warning signs at the entrances to parking lots You chose to ignore the signs and your previous experience and parked in the lot anyway It should have come as no surprise to you that your vehicle was towed If you wanted to avoid this mess and didn’t want your car towed, you should not have parked in the lotWe, at All About Towing, take pride in following all the rules and regulations when we tow vehicles We did nothing illegal or wrong when we towed your vehicle For clarification of your concerns that you have expressed to us regarding towing your vehicle, we towed it legally From residential properties there is not a hour waiting period before the vehicle can be towed ( [redacted] ))It can be towed immediately if it does not have a permit The one hour waiting period only applies to non-residential properties Your vehicle was not towed under general authorization, we obtained a signature before we towed itOnce the vehicle is towed, we have a lien on the vehicle until the towing and storage fees are paid We do not have to release the vehicle until the fees are paid in full Since parking is such an issue, we make random patrols of the parking lot looking for vehicles that do not have permits Here are the facts regarding the towing of your vehicle On 10/07/at 16:15, your vehicle was spotted without a permit and it was still there at 16: We obtained a signature from the management team at 16: We took pictures of it at 16:to 16:At 16:we started hooking up the vehicle At 16:we started towing the vehicle At 16:you called our office regarding your vehicle The call was then patched through to the driver We returned to our lot at 17:with your vehicle and were completed with the tow at 17:On 10/09/at 10:22, you showed up at our office to get your personal items out of the vehicleAs we have told you several times, the earlier you pay the current fees and pick up your vehicle, the less expensive the bill will be The charges are $for the tow, $for the lien sale fee and $per day storage (we are charging you the outside storage rate even though the vehicle was moved to inside storage) Current charges as of today, $I highly encourage you to pick up your vehicle as soon as possible Also, be advised that the lien holder of the vehicle has been notified that the vehicle is in storage and they may be picking it up

Please help me get this story out and deliver this news to both companies I've called several law enforcement agencies and researched several laws and I was a victim of an illegal to tow buy a towing company who is practicing predatory TowingAlthough they do have signs posted clearly stating that they will tow your vehicle if it does not have a a permitBut that does not authorize the tow truck driver to walk around and tow vehicles that are in uncovered on designated parking spotsOn October 2nd my vehicle was towed for being in a handicap parking spot before the tow local police had to come out and authorize itThe officer tried to make contact with me to move it before Towing it (Human kindness)The followingSaturday I returned to the apartment complex to visit with my children and in an attempt to try to follow their rules of permit-only parking they towed my vehicleI tried calling the office just to find out it was closed and when I went to go ask my children's caretaker where to obtain a permit they towed itThe tow truck driver has openly admitted to preadorty towingI tried to exercise these rights but would like to resolve this without having to go to court they just need to give me my car back I'm not going to sue them for any damages if they just give me my car backDue to being stranded I have not been able to serve them with this notice or the apartment managementPeople should know about this company they're illegally telling people and getting away with it constantlyBoards and management companies must be reasonable, use good judgment and exhibit common sense in decision-making processes — that includes proper application of the California Vehicle CodeMerely because an association "may" remove a vehicle does not necessarily mean it "should." Stranding owners just because an association can doesn't further its best interestsNor does turning a blind eye, such as when a third party's vehicle prevents another owner's ingress and egress, serve a legitimate association purposeThe notic is as follows October 21, [redacted] AND ALL ABOUT TOWING [redacted] Re: Demand for Property To whom it may concern Please be advised that [redacted] AND ALL ABOUT TOWING owes me my vehicle back because, you towed my car illegally and are in violation of Vehicle Code Section (l)(1)(A), Section (l)(1)(E)(i): Written authorization must be provided at the time the car is removedBlanket authorizations (General Authorization) are NOT PERMISSIBLE unless the vehicle is blocking an entrance or exit or marked fire laneAnd also in violation of Vehicle Code Section (l)(1)(A), Section (l)(1)(E)(i)The towing company will be liable for up to four times the towing AND storage charges if the above requirements are not metVehicle Code Section (l)(5) Your tow truck driver has openly admitted to walking around the complex one time after observing my vehicle and then taking itThat is called predatory towing and it's illegal in the state of California.The Vehicle Code imposes strict requirements for towing and explicit penalties for failure to complyOverarching among statutes applicable to associations is Vehicle Code section 22953(a), where an employee or agent shall not tow or remove, or cause the towing or removal, of a vehicle within one hour — that is, the first hour — of it being parkedA person who violates that section is civilly liable to the vehicle's owner for two times the towing and storage chargesAn exception is that a vehicle may be removed immediately after parking within feet of a fire hydrant, in a fire lane, in a manner that interferes with an entrance to or an exit from private property or in a parking space legally designated for disabled personsThis will be [redacted] AND ALL ABOUT TOWING's only chance to settle this matter before I file suit against [redacted] AND ALL ABOUT TOWING in Small Claims CourtI am agreeable to my property backPlease contact me on or before October 26, for purposes of settling this matterIf I do not hear from [redacted] AND ALL ABOUT TOWING on or before October 26, 2017, I will file a lawsuit against [redacted] AND ALL ABOUT TOWING without further noticeIt is in [redacted] AND ALL ABOUT TOWING's best interest to settle this matter before a lawsuit is filedIf a judgment is obtained against [redacted] AND ALL ABOUT TOWING, it will negatively affect [redacted] AND ALL ABOUT TOWING's ability to get credit, [redacted] AND ALL ABOUT TOWING will be ordered to pay court costs, and [redacted] AND ALL ABOUT TOWING will incur interest at a rate of 10% per annumBased on the foregoing, I expect return of my property immediately(I can be reached at: (Telephone: [redacted] ).) If [redacted] AND ALL ABOUT TOWING decides to ignore this demand for payment

Hi ***, Since our phone conversation, I've read that I can choose to reject the Revdex.com arbitration decision if I am not happy with it, and that will not bar me from then pursuing a small claims caseIs that true? Thank you, [redacted]

I am rejecting this response because: the management did not authorize the tow because I was trying to obtain a permit and attempt to try to follow the rules and gain a permit my vehicle is towed the office was closed when I went there so there's no way that the office could have authorized the tow the tow truck driver openly admitted to walking around and then still seeing the vehicle he cannot authorize a tow

***: I’m sorry for the confusion. I agreed to waive one day’s storage fee if you came in the following morning and paid the current towing and storage feesNothing more and nothing lessYou did not come in the following morning. As a goodwill gesture, I will offer you a compromiseI will agree to refund one half the additional storage fees and one half of the lien sale fee for a total refund of $to resolve this issue. Sincerely, ***

***: When we tow a vehicle off of private property, we do not know the name, address or phone number of registered ownerYour car was towed for not moving and being abandoned in the parking lotThe apartment manager states that numerous warnings were given to you that your car would be towed but
you never moved itWhen you were at our towing office on the afternoon of June 7th, you tried to pay the current charges of $but your card was declinedYou stated that you were waiting for a transfer to post to your accountYou asked if we could waive one day’s storage fee if you came back the following morning and paid the towing and storage feesI agreed to thisAgreeing to waive one day’s storage fee had nothing to do with where you decided to have your car repairedYou did not call or show up the following day or the next daySince you did not show back up as you stated you would, we started a lien on the vehicle on 06/assuming you were abandoning the vehicleAs to the repairs to your vehicle, we can not start repairs to a vehicle until after the towing and storage fees are paid and AFTER you have signed an estimate for the repairsOnce we have a signed estimate, due to our back log in the shop schedule and delays in getting parts, the shop does not charge any storage fees from the time the vehicle comes in for repairs until the time the vehicle is finished being repairedI talked to *** and she states that she told you how the whole process workedShe quoted you for up to an hours worth of labor to diagnose the problem and the cost to replace the starter (per your request, not our recommendation)First an estimate had to be written up, then the vehicle would be checked and the problem diagnosedOnce the technician turned in his notes, she could call you back with a revised estimate once she knew what the recommended repairs were, the amount of time involved to make the repairs, current shop schedule and the price and availability of the required partsThat all being said, I do not know why you assumed that I would waive a week’s worth of storage feesSincerely, *** Manager

Hi [redacted], Since our phone conversation, I've read that I can choose to reject the Revdex.com arbitration decision if I am not happy with it, and that will not bar me from then pursuing a small claims case. Is that true? Thank you,[redacted]

Please help me get this story out and deliver this news to both companies I've called several law enforcement agencies and researched several laws and I was a victim of an illegal to tow buy a towing company who is practicing predatory Towing. Although they do have signs posted clearly stating that...

they will tow your vehicle if it does not have a a permit. But that does not authorize the tow truck driver to walk around and tow vehicles that are in uncovered on designated parking spots. On October 2nd my vehicle was towed for being in a handicap parking spot before the tow local police had to come out and authorize it. The officer tried to make contact with me to move it before Towing it (Human kindness). The followingSaturday I returned to the apartment complex to visit with my children and in an attempt to try to follow their rules of permit-only parking they towed my vehicle. I tried calling the office just to find out it was closed and when I went to go ask my children's caretaker where to obtain a permit they towed it. The tow truck driver has openly admitted to preadorty towing. I tried to exercise these rights but would like to resolve this without having to go to court they just need to give me my car back I'm not going to sue them for any damages if they just give me my car back. Due to being stranded I have not been able to serve them with this notice or the apartment management. People should know about this company they're illegally telling people and getting away with it constantly. Boards and management companies must be reasonable, use good judgment and exhibit common sense in decision-making processes — that includes proper application of the California Vehicle Code. Merely because an association "may" remove a vehicle does not necessarily mean it "should." Stranding owners just because an association can doesn't further its best interests. Nor does turning a blind eye, such as when a third party's vehicle prevents another owner's ingress and egress, serve a legitimate association purpose. The notic is as follows October 21, 2017 [redacted] AND ALL ABOUT TOWING [redacted] Re: Demand for Property To whom it may concern Please be advised that [redacted] AND ALL ABOUT TOWING owes me my vehicle back because, you towed my car illegally and are in violation of Vehicle Code 22658 Section (l)(1)(A), Section (l)(1)(E)(i): Written authorization must be provided at the time the car is removed. Blanket authorizations (General Authorization) are NOT PERMISSIBLE unless the vehicle is blocking an entrance or exit or marked fire lane. And also in violation of . Vehicle Code 22658 Section (l)(1)(A), Section (l)(1)(E)(i)The towing company will be liable for up to four times the towing AND storage charges if the above requirements are not met. Vehicle Code 22658 Section (l)(5) Your tow truck driver has openly admitted to walking around the complex one time after observing my vehicle and then taking it. That is called predatory towing and it's illegal in the state of California.The Vehicle Code imposes strict requirements for towing and explicit penalties for failure to comply. Overarching among statutes applicable to associations is Vehicle Code section 22953(a), where an employee or agent shall not tow or remove, or cause the towing or removal, of a vehicle within one hour — that is, the first hour — of it being parked. A person who violates that section is civilly liable to the vehicle's owner for two times the towing and storage charges. An exception is that a vehicle may be removed immediately after parking within 15 feet of a fire hydrant, in a fire lane, in a manner that interferes with an entrance to or an exit from private property or in a parking space legally designated for disabled persons. This will be [redacted] AND ALL ABOUT TOWING's only chance to settle this matter before I file suit against [redacted] AND ALL ABOUT TOWING in Small Claims Court. I am agreeable to my property back. Please contact me on or before October 26, 2017 for purposes of settling this matter. If I do not hear from [redacted] AND ALL ABOUT TOWING on or before October 26, 2017, I will file a lawsuit against [redacted] AND ALL ABOUT TOWING without further notice. It is in [redacted] AND ALL ABOUT TOWING's best interest to settle this matter before a lawsuit is filed. If a judgment is obtained against [redacted] AND ALL ABOUT TOWING, it will negatively affect [redacted] AND ALL ABOUT TOWING's ability to get credit, [redacted] AND ALL ABOUT TOWING will be ordered to pay court costs, and [redacted] AND ALL ABOUT TOWING will incur interest at a rate of 10% per annum. Based on the foregoing, I expect return of my property immediately. (I can be reached at: (Telephone: [redacted]).) If [redacted] AND ALL ABOUT TOWING decides to ignore this demand for payment

[redacted]: [redacted]’s management team did nothing wrong when they authorized that your vehicle be towed, they were only doing their job.  Part of their job is to manage their parking lot so that their tenants have access to parking.  The way that they do this is by requiring all vehicles in the lot to have a valid permit.  That is why the signs at each entrance say “Permit Parking Only, unauthorized vehicle will be towed at owner’s expense”.    If the management team does not enforce the parking, their tenants get upset that there are not available parking spaces for them to use.  Parking is very limited in the area and sometimes it is very difficult and inconvenient to find a parking space on the surrounding streets.  It is not the management’s responsibility to provide parking for visitors. I think that you would have realized this when you had your vehicle towed on 10/03/17 for parking in the lot without a permit, additionally, you parked in a handicapped space without a placard.  Most people never get their vehicles towed for parking in a restricted parking lot.  Those that do, learn from their mistake and pay attention to the warning signs at the entrances to parking lots.  You chose to ignore the signs and your previous experience and parked in the lot anyway.  It should have come as no surprise to you that your vehicle was towed.   If you wanted to avoid this mess and didn’t want your car towed, you should not have parked in the lot. We, at All About Towing, take pride in following all the rules and regulations when we tow vehicles.  We did nothing illegal or wrong when we towed your vehicle.  For clarification of your concerns that you have expressed to us regarding towing your vehicle, we towed it legally.  From residential properties there is not a 1 hour waiting period before the vehicle can be towed ([redacted])). It can be towed immediately if it does not have a permit.  The one hour waiting period only applies to non-residential  properties.  Your vehicle was not towed under general authorization, we obtained a signature before we towed it. Once the vehicle is towed, we have a lien on the vehicle until the towing and storage fees are paid.  We do not have to release the vehicle until the fees are paid in full.  Since parking is such an issue, we make random patrols of the parking lot looking for vehicles that do not have permits.  Here are the facts regarding the towing of your vehicle.  On 10/07/17 at 16:15, your vehicle was spotted without a permit and it was still there at 16:28.  We obtained a signature from the management team at 16:30.  We took pictures of it at 16:30 to 16:31. At 16:35 we started hooking up the vehicle.  At 16:44 we started towing the vehicle.  At 16:48 you called our office regarding your vehicle.  The call was then patched through to the driver.  We returned to our lot at 17:01 with your vehicle and were completed with the tow at 17:10. On 10/09/17 at 10:22, you showed up at our office to get your personal items out of the vehicle. As we have told you several times, the earlier you pay the current fees and pick up your vehicle, the less expensive the bill will be.    The charges are $240 for the tow, $100 for the lien sale fee and $55 per day storage (we are charging you the outside storage rate even though the vehicle was moved to inside storage).  Current charges as of today, $1505. I highly encourage you to pick up your vehicle as soon as possible.  Also, be advised that the lien holder of the vehicle has been notified  that the vehicle is in storage and they may be picking it up.

Review: My inoperable vehicle was towed by All About Towing on behalf of my apartment complex. No one notified or warned me, and I was being charged $210 for towing and an additional $50 per day- $410 at the time I found out. My car needed repairs, and All About Towing also owns [redacted] Auto Repair next door, so I spoke to * about getting the repairs done. I wouldn't have the cash until the next day and I asked him if he could waive further daily fees. He said probably yes, but his coworker encouraged him to speak to the manager and get a definite yes first. I watched * go to the owner and speak with him, and then he came back and told me that the owner had agreed.

I walked over to [redacted] (same owner & building) and I spoke to * about getting a diagnostic and repairs. She quoted me $96 for an hour's labor to diagnose the vehicle, and then a preliminary estimate of $556 to repair a broken starter, if that was indeed the problem. She told me that they were busy and it would be at least a couple of days before they could get to my car, but that they would contact me once the diagnosis was complete to discuss how to proceed further. While waiting, the owner passe* by me in the office an* I personally thanked him for his kindness.

As of today I had not heard back from them, so I called to check up on my vehicle. The man I spoke to on the phone said that no work order had been put in for my car, an* asked me if I had paid my $800+ towing bill yet. I told him that the owner ha* told me that he wouldn't charge me any more daily fees, an* this man denied that this had happened. He spoke with the owner, who also denied it. I was never allowed to speak directly with the owner, but the younger man from before spoke with me and told me that I only got one day of fees waived and that my car was now in a lien sale because they "figured I didn't want it." They never bothered to ask, even though they had my information and I had previously shown up in person. How convenient.Desired Settlement: I need all towing fees beyond the original $410 quote refunded.

Business

Response:

[redacted]: When we tow a vehicle off of private property, we do not know the name, address or phone number of registered owner. Your car was towed for not moving and being abandoned in the parking lot. The apartment manager states that numerous warnings were given to you that your car would be towed but you never moved it. When you were at our towing office on the afternoon of June 7th, you tried to pay the current charges of $410 but your card was declined. You stated that you were waiting for a transfer to post to your account. You asked if we could waive one day’s storage fee if you came back the following morning and paid the towing and storage fees. I agreed to this. Agreeing to waive one day’s storage fee had nothing to do with where you decided to have your car repaired. You did not call or show up the following day or the next day. Since you did not show back up as you stated you would, we started a lien on the vehicle on 06/09 assuming you were abandoning the vehicle. As to the repairs to your vehicle, we can not start repairs to a vehicle until after the towing and storage fees are paid and AFTER you have signed an estimate for the repairs. Once we have a signed estimate, due to our back log in the shop schedule and delays in getting parts, the shop does not charge any storage fees from the time the vehicle comes in for repairs until the time the vehicle is finished being repaired. I talked to [redacted] and she states that she told you how the whole process worked. She quoted you for up to an hours worth of labor to diagnose the problem and the cost to replace the starter (per your request, not our recommendation). First an estimate had to be written up, then the vehicle would be checked and the problem diagnosed. Once the technician turned in his notes, she could call you back with a revised estimate once she knew what the recommended repairs were, the amount of time involved to make the repairs, current shop schedule and the price and availability of the required parts. That all being said, I do not know why you assumed that I would waive a week’s worth of storage fees. . Sincerely, [redacted] Manager

Business

Response:

[redacted]: I’m sorry for the confusion. I agreed to waive one day’s storage fee if you came in the following morning and paid the current towing and storage fees. Nothing more and nothing less. You did not come in the following morning. As a goodwill gesture, I will offer you a compromise. I will agree to refund one half the additional storage fees and one half of the lien sale fee for a total refund of $210 to resolve this issue. Sincerely, [redacted]

Consumer

Response:

Hi [redacted], Since our phone conversation, I've read that I can choose to reject the Revdex.com arbitration decision if I am not happy with it, and that will not bar me from then pursuing a small claims case. Is that true? Thank you,[redacted]

I called this company to move 2 vechicles they quoted me $50 per truck. They moved one and the driver need some diesel for the truck and he asked did I have the money to pay for the tows. I told him yea I did and paid them for both tows. We went back to the other truck and couldn't move it. The tow driver said he will be back tomorrow night (Tuesday).I called him back and he said the the boss [redacted] has the truck and trailer. I tried to call him and his phone goes straight to voicemail. I had another company to come out and tow the truck it cost me $125. I have been calling the 921# and the driver number all week and left messages on both cell phones about a refund the other number XXX-XXX-XXXX.Product_Or_Service: Towing ServiceDesired SettlementI want my refund back asap.

The tow company damaged my driver door on 12/18/15 but has not repaired the door. The owner keeps giving me the run around about his insurance comThe driver driver door and finder was damaged when his brother was towing my [redacted] on 12/18/14. [redacted] the owner stated his would fix the door his self because his insurance deductible is 1,500.00 dollars. It has been 8 months and he still has not tried to fix the damage. Desired SettlementI would like money to fix the door and finder because the owner of this company is not dependable on doing the repair his self.