All About Women

I am responding to the letter that my business, All About Womenreceived on November 14, in regards to a patient complaint with a billing issue
Our patient has a debt with our office which was in the amount of The debt was originatedfrom a date of service of January
and January 24, due to insurance applying $to deductible and another $fee that insurance denied payment for due to the fact that her infant was covered under a different carrier which we do not participate with and have never participated with that insurance company
According to our records, she was mailed one statement on March 13, for $270.48 and then additional statements after that date displaying an amount due of $The date of the statements were 4/10/14, 5/8/14, and 6/5/
On May 28, 2014, we sent her a collection letter explaining her balance and that she would be placed into collections and the 40% collection fee that would be assessed onto the patient and to contact our office for payment arrangements prior to this happeningIn that letter we also notate that we will be unable to see the patient for routine visits until the balance is paid in fullOn June 25, 2014, my billing supervisor contacted the patient and left her one final voicemail explaining the same
The patient was placed into collections on June 25, and the 40% fee of $was assessed to the $balance totaling $
On October 7, 2014, the patient showed up for her routine appointment and spoke with my billing personnel in regards to her accountPatient denied receiving any statements or phone calls from our office or the collection agencyPatient was offered a payment plan and mailing address was confirmed with patient at that timeThe patient's mother called in and explained that her daughter had separate insurance for the January 24, date of service which is when we reiterated that we do not take that insurance
We severely discounted that date of service from $to $to assist patient with self pay pricing for the serviceThe patient's mother paid $on the account over the phone on October 20,2014,
The patient still has a balance with our office of $I am willing to reduce the amount of the collection fee by the amount that was discounted and paid which would bring her balance down to $
This debt has been outstanding for months and we have only received the one payment by her mother last monthWe have tried to set up payment plans with her to no availA collection fee would not have been assessed had the patient made an effort to work on her debt with the office
I am not attaching the collection letter that we sent to the patient on May 28, describing her options due to the fact that it has personal patient information on it and in the letter the Revdex.com sent to me it asked me to withhold identifying information Please let me know if you would like me to send it for your records I believe that the office has been appropriate and reasonable inthe time allotment given to collect the balance
Please let me know the conclusion of this complaintI am hopeful that this reduction of fees will be satisfactory for herPlease do not hesitate to contact me with any questions or concerns

Review: Upon coming in for my annual appointment, I was notified that I wouldn't be seen and there was a freeze on my account. I spoke with [redacted], who was curt and unwilling to discuss the issue. She informed that an unpaid bill was sent to collections and in addition to e amount due, an almost $300 collections fee was added to the account. I informed her that after a very difficult pregnancy and postpartum, I had not received ANY phone calls about this. She would not let me speak to anyone else about the matter in the office and simply told me that there was nothing that could be done and it did not matter that I had not been called about the matter. I have ever been treated so poorly, or had a person been so unwilling to discuss the matter. Here job is billing, but she was very dismissive and rude. This fee is ridiculous, unfair and edregrious.Desired Settlement: I would like the collections fee removed from my account.

Business

Response:

I am responding to the letter that my business, All About Women. received on November 14, 2014 in regards to a patient complaint with a billing issue.

Our patient has a debt with our office which was in the amount of 570.48. The debt was originated. from a date of service of January 21.2014 and January 24, 2014 due to insurance applying $270.48 to deductible and another $300 fee that insurance denied payment for due to the fact that her infant was covered under a different carrier which we do not participate with and have never participated with that insurance company.

According to our records, she was mailed one statement on March 13, 2014 for $270.48 and then 3 additional statements after that date displaying an amount due of $570.48. The date of the statements were 4/10/14, 5/8/14, and 6/5/14.

On May 28, 2014, we sent her a collection letter explaining her balance and that she would be placed into collections and the 40% collection fee that would be assessed onto the patient and to contact our office for payment arrangements prior to this happening. In that letter we also notate that we will be unable to see the patient for routine visits until the balance is paid in full. On June 25, 2014, my billing supervisor contacted the patient and left her one final voicemail explaining the same.

The patient was placed into collections on June 25, 2014 and the 40% fee of $228.19 was assessed to the $570.48 balance totaling $798.67.

On October 7, 2014, the patient showed up for her routine appointment and spoke with my billing personnel in regards to her account. Patient denied receiving any statements or phone calls from our office or the collection agency. Patient was offered a payment plan and mailing address was confirmed with patient at that time. The patient's mother called in and explained that her daughter had separate insurance for the January 24, 2014 date of service which is when we reiterated that we do not take that insurance.

We severely discounted that date of service from $300 to $12 to assist patient with self pay pricing for the service. The patient's mother paid $122 on the account over the phone on October 20,2014,

The patient still has a balance with our office of $498.67. I am willing to reduce the amount of the collection fee by the amount that was discounted and paid which would bring her balance down to $378.67.

This debt has been outstanding for 8 months and we have only received the one payment by her mother last month. We have tried to set up payment plans with her to no avail. A collection fee would not have been assessed had the patient made an effort to work on her debt with the office.

I am not attaching the collection letter that we sent to the patient on May 28, 2014 describing her options due to the fact that it has personal patient information on it and in the letter the Revdex.com sent to me it asked me to withhold identifying information. Please let me know if you would like me to send it for your records. I believe that the office has been appropriate and reasonable inthe time allotment given to collect the balance.

Please let me know the conclusion of this complaint. I am hopeful that this reduction of fees will be satisfactory for her. Please do not hesitate to contact me with any questions or concerns.