All Access Auto Sales & Service Inc

To Whom it May Concern:After purchasing this vehicle at auction and prior to putting it on the sales lot for resale it wasChecked over in ow service department by our ASE certified, licensed Pennsylvania stateInspection mechanic At the time of the inspection the vehicle had 106,miles
The vehiclePassed the Pennsylvania state safety and emissions inspection The brakes on the front were10/bonded and the rear was 7/bonded All other requirements passed the PennsylvaniaState safety inspection The customer purchased the vehicle on 5/26/with 106,milesTheCustomer stopped at our service department on 6/7/and said the brakes were making aGrinding noise and would not stop the vehicle, they left the vehicle for us to check the brakesUpon inspecting the brakes we found the left rear brake caliper had froze up and wore the leftPads into the rotor, the rear right side pads were still at 7/bonded At this time we replacedBoth rear brake pads and rotors and the left rear brake caliper We also checked the fontBrakes and the pads were still at 10/bonded and functioning properlyWe did not charge theCustomer for these repairsThe customer returned to the dealership on 8/20/and stated thatThey had taken the vehicle to a Toyota Dealer and had it checked They stated that the dealerTold them that the vehicle was unsafe to drive, front brakes bad, brake lines are corroded andRusty, may start leaking soon, and font lower control arm bushings are closely to follow forRepairAlso r cam coil springs are brokenThe customer stated that they wanted their moneyBack and did not want this vehicle any longer We told the customer that we cannot do that, butAre willing to cheek the vehicle and advise them to which ones we are willing to take care ofThe customer stated that this was not good enough and they wanted their money back, againWe told them that we cannot do that and they left without leaving the vehicle for us to checkThen concerns The customer came back on 8/24/and said they were leaving the vehicle toHave checked and that it better be done in two hours, at which time I told them it may takeLonger than two hours, they said it better be done and walked outWe brought the vehicle in andNoted mileage to be 109,After checking over all issues of concern noted by the ToyotaDealer we found, left front brake caliper pins seized and worn left front pads down to 1/32Bonded and scored the rotor, the light front pads were still at 6/bonded The rear brakesWere still at 13/bonded and operating properly We found a two inch piece at the very top ofThe right rear coil spring had broken off and had a crack at the very bottom The front lowerControl arm bushings are not separated or pulled apart from the control arms and still passPennsylvania state safety inspection The brake lines are not leaking and also passPennsylvania state safety inspection The brake lines and undercarriage of this vehicle has theTypical corrosion and rusting as any other vehicle thatsince new, has been registered andDriven in the North east region of the United States, but there are no safety concerns at this time.When the customer returned we advised them of our findings and told them that we were willingTo repair and replace front brakes and rotors and both rear coil springsWe told them repairsWould be done at no charge to them as long as they are willing to accept this to settle theirConcerns in fullThey said that was not good enough and they wanted their money backAgain•We told them we cannot do that, so they leftApproximately five minutes later the husbandComes back in with an elderly manThe elderly man states that he is the husband’s father andHe is a retired Federal agent and he knows Federal JudgesHe said that we lied to his son andHe was going to have us shut down for fraudWe told him we were willing to repair the items weFound to be bad at no chargeThe father stated that was not good enough and they wanted theirMoney back and that is all they will acceptHe started to make threats of lawsuits and having usShut down by a Federal JudgeWe told him to stop threatening us and politely asked them toLeave the premises and to do whatever they felt they need to do

To Whom it May Concern:After purchasing this vehicle at auction and prior to putting it on the sales lot for resale it wasChecked over in ow service department by our ASE certified, licensed Pennsylvania stateInspection mechanic At the time of the inspection the vehicle had 106,miles The
vehiclePassed the Pennsylvania state safety and emissions inspection The brakes on the front were10/bonded and the rear was 7/bonded All other requirements passed the PennsylvaniaState safety inspection The customer purchased the vehicle on 5/26/with 106,milesTheCustomer stopped at our service department on 6/7/and said the brakes were making aGrinding noise and would not stop the vehicle, they left the vehicle for us to check the brakesUpon inspecting the brakes we found the left rear brake caliper had froze up and wore the leftPads into the rotor, the rear right side pads were still at 7/bonded At this time we replacedBoth rear brake pads and rotors and the left rear brake caliper We also checked the fontBrakes and the pads were still at 10/bonded and functioning properlyWe did not charge theCustomer for these repairsThe customer returned to the dealership on 8/20/and stated thatThey had taken the vehicle to a Toyota Dealer and had it checked They stated that the dealerTold them that the vehicle was unsafe to drive, front brakes bad, brake lines are corroded andRusty, may start leaking soon, and font lower control arm bushings are closely to follow forRepairAlso r cam coil springs are brokenThe customer stated that they wanted their moneyBack and did not want this vehicle any longer We told the customer that we cannot do that, butAre willing to cheek the vehicle and advise them to which ones we are willing to take care ofThe customer stated that this was not good enough and they wanted their money back, againWe told them that we cannot do that and they left without leaving the vehicle for us to checkThen concerns The customer came back on 8/24/and said they were leaving the vehicle toHave checked and that it better be done in two hours, at which time I told them it may takeLonger than two hours, they said it better be done and walked outWe brought the vehicle in andNoted mileage to be 109,After checking over all issues of concern noted by the ToyotaDealer we found, left front brake caliper pins seized and worn left front pads down to 1/32Bonded and scored the rotor, the light front pads were still at 6/bonded The rear brakesWere still at 13/bonded and operating properly We found a two inch piece at the very top ofThe right rear coil spring had broken off and had a crack at the very bottom The front lowerControl arm bushings are not separated or pulled apart from the control arms and still passPennsylvania state safety inspection The brake lines are not leaking and also passPennsylvania state safety inspection The brake lines and undercarriage of this vehicle has theTypical corrosion and rusting as any other vehicle thatsince new, has been registered andDriven in the North east region of the United States, but there are no safety concerns at this time.When the customer returned we advised them of our findings and told them that we were willingTo repair and replace front brakes and rotors and both rear coil springsWe told them repairsWould be done at no charge to them as long as they are willing to accept this to settle theirConcerns in fullThey said that was not good enough and they wanted their money backAgain•We told them we cannot do that, so they leftApproximately five minutes later the husbandComes back in with an elderly manThe elderly man states that he is the husband’s father andHe is a retired Federal agent and he knows Federal JudgesHe said that we lied to his son andHe was going to have us shut down for fraudWe told him we were willing to repair the items weFound to be bad at no chargeThe father stated that was not good enough and they wanted theirMoney back and that is all they will acceptHe started to make threats of lawsuits and having usShut down by a Federal JudgeWe told him to stop threatening us and politely asked them toLeave the premises and to do whatever they felt they need to do

Date: October 1, 2014
To Whom It May Concern:
This is in response to the complaint ID #[redacted].
The customer entered the business asking for a receipt of work that was performed one (1) year ago. The
customer could not produce a receipt of their own stating we did the...

work. They had no documentation and
according to our inspection records, it has been over a year that they had their car inspected with us. The
customer was insisting that the exact same 02 sensor went bad again.
Unfortunately, repairs that are done over one (1) year ago cannot be guaranteed and fixed at our cost.
Thank you for taking the time to give us a chance to tell our side of the argument.
Sincerely,

Date: October 1, 2014
To Whom It May Concern:
This is in response to the complaint ID #[redacted].
The customer entered the business asking for a receipt of work that was performed one (1) year ago. The
customer could not produce a receipt of their own stating we did the work. They had no documentation and
according to our inspection records, it has been over a year that they had their car inspected with us. The
customer was insisting that the exact same 02 sensor went bad again.
Unfortunately, repairs that are done over one (1) year ago cannot be guaranteed and fixed at our cost.
Thank you for taking the time to give us a chance to tell our side of the argument.

Review: We bought a van from this company. Within the first week of having the car the breaks went out on us and we went straight threw an intersection. They put new breaks on the back end of the car but we still have been having problems with the van. Squeaking noise, clunking noise, breaking problems. We took it to a Toyota dealership to get look at and they informed us that there are thousands of dollars of issues with the car and it is completely rusted underneath. They told us that the car would not pass state inspection and that it was unsafe to drive.Desired Settlement: Refund

Business

Response:

To Whom it May Concern:After purchasing this vehicle at auction and prior to putting it on the sales lot for resale it wasChecked over in ow service department by our ASE certified, licensed Pennsylvania stateInspection mechanic At the time of the inspection the vehicle had 106,136 miles The vehiclePassed the Pennsylvania state safety and emissions inspection The brakes on the front were10/32 bonded and the rear was 7/32 bonded All other requirements passed the PennsylvaniaState safety inspection The customer purchased the vehicle on 5/26/16 with 106,169 miles. TheCustomer stopped at our service department on 6/7/16 and said the brakes were making aGrinding noise and would not stop the vehicle, they left the vehicle for us to check the brakesUpon inspecting the brakes we found the left rear brake caliper had froze up and wore the leftPads into the rotor, the rear right side pads were still at 7/32 bonded At this time we replacedBoth rear brake pads and rotors and the left rear brake caliper We also checked the fontBrakes and the pads were still at 10/32 bonded and functioning properly. We did not charge theCustomer for these repairs. The customer returned to the dealership on 8/20/16 and stated thatThey had taken the vehicle to a Toyota Dealer and had it checked They stated that the dealerTold them that the vehicle was unsafe to drive, front brakes bad, brake lines are corroded andRusty, may start leaking soon, and font lower control arm bushings are closely to follow forRepair. Also r cam coil springs are broken. The customer stated that they wanted their moneyBack and did not want this vehicle any longer We told the customer that we cannot do that, butAre willing to cheek the vehicle and advise them to which ones we are willing to take care ofThe customer stated that this was not good enough and they wanted their money back, againWe told them that we cannot do that and they left without leaving the vehicle for us to checkThen concerns The customer came back on 8/24/16 and said they were leaving the vehicle toHave checked and that it better be done in two hours, at which time I told them it may takeLonger than two hours, they said it better be done and walked out. We brought the vehicle in andNoted mileage to be 109,365 After checking over all issues of concern noted by the ToyotaDealer we found, left front brake caliper pins seized and worn left front pads down to 1/32Bonded and scored the rotor, the light front pads were still at 6/32 bonded The rear brakesWere still at 13/32 bonded and operating properly We found a two inch piece at the very top ofThe right rear coil spring had broken off and had a crack at the very bottom The front lowerControl arm bushings are not separated or pulled apart from the control arms and still passPennsylvania state safety inspection The brake lines are not leaking and also passPennsylvania state safety inspection The brake lines and undercarriage of this vehicle has theTypical corrosion and rusting as any other vehicle that. since new, has been registered andDriven in the North east region of the United States, but there are no safety concerns at this time.When the customer returned we advised them of our findings and told them that we were willingTo repair and replace front brakes and rotors and both rear coil springs. We told them repairsWould be done at no charge to them as long as they are willing to accept this to settle theirConcerns in full. They said that was not good enough and they wanted their money back. Again•We told them we cannot do that, so they left. Approximately five minutes later the husbandComes back in with an elderly man. The elderly man states that he is the husband’s father andHe is a retired Federal agent and he knows Federal Judges. He said that we lied to his son andHe was going to have us shut down for fraud. We told him we were willing to repair the items weFound to be bad at no charge. The father stated that was not good enough and they wanted theirMoney back and that is all they will accept. He started to make threats of lawsuits and having usShut down by a Federal Judge. We told him to stop threatening us and politely asked them toLeave the premises and to do whatever they felt they need to do.

Review: I asked the manager of the auto repair department and the owner of All Access Sales to provide me with a copy of the state inspection service they performed on my car last year showing which of the sensors they replaced. Although they said they would, I went back four days later and was given the brush off, but was told that the owner was still searching for my records. This was on August 30, 2014 and it is now September 19th, and I still have not hear from them. This is in part a customer service complaint and a repair complaint. CUSTOMER SERVICE: They treated me with disrespect, like my request wasn't important although I needed that information for my current state inspection. REPAIR ISSUES: If it is the same sensor that they replaced that needs replacing again, they should be willing to fix it at their cost. I have put less then 6,000 miles on my car since the installation of the sensor they installed; it should last a lot longer than 5,800 miles. If they are a reputable business, they should be willing to correct it. But, since I have not heard from them in three weeks, then I guess they are not willing to do the right thing.Desired Settlement: I want the records I requested, that they promised they would get for me. And, if it turns out to be the same sensor that is bad that they replaced last year, I want a refund.I could not wait for them any longer, and had to get a new sensor installed in order for my car to pass the emissions inspection. I am pretty sure it is the same sensor, bur I won't know for sure until I see my service records from last year.

Business

Response:

Date: October 1, 2014

To Whom It May Concern:

This is in response to the complaint ID #[redacted].

The customer entered the business asking for a receipt of work that was performed one (1) year ago. The

customer could not produce a receipt of their own stating we did the work. They had no documentation and

according to our inspection records, it has been over a year that they had their car inspected with us. The

customer was insisting that the exact same 02 sensor went bad again.

Unfortunately, repairs that are done over one (1) year ago cannot be guaranteed and fixed at our cost.

Thank you for taking the time to give us a chance to tell our side of the argument.

Sincerely,

Business

Response:

Date: October 1, 2014

To Whom It May Concern:

This is in response to the complaint ID #[redacted].

The customer entered the business asking for a receipt of work that was performed one (1) year ago. The

customer could not produce a receipt of their own stating we did the work. They had no documentation and

according to our inspection records, it has been over a year that they had their car inspected with us. The

customer was insisting that the exact same 02 sensor went bad again.

Unfortunately, repairs that are done over one (1) year ago cannot be guaranteed and fixed at our cost.

Thank you for taking the time to give us a chance to tell our side of the argument.