All Alliance Appliance, Inc.

On October **, 2014 I had a technician come to my house to take a look at one of the stove top range burners. The tech told me that he would have to order the part. I gave him a fifty dollar deposit and was told that it would take about a week. A week later I called the company, because they did not call me. I was told that the part was not ordered yet, but would be ordered that day. Two weeks later I called to check on the part and was told by the manager that I would have to call back the next week because the person I was dealing with was on vacation. Manager gave the impression he could care less.

When I got of the phone with the manager I went on line and ordered the part myself. The part came in two days. I put in on myself. Took ten minutes.

All Alliance cashed my fifty dollar check. Never called me back to say they had the part. Never called me back at all. They cashed my fifty dollar check clearly knowing that they did not perform the service they were called to do. The technician was at my home less than ten minutes.

I don't think I will ever see that fifty dollars again. Still, I am not happy with a company that feels it can take your deposit and not provide the expected service.