Dear Ms***, We are in receipt of complaint #*** for Mr***Thank you for the opportunity to look into this 11px;">matter. Matt P***, General Manager of Richmond BWM reached out to the customer today, we will be providing a check to the customer to get this resolvedThrough miscommunication we failed to get this processed in a timely manner and will use this as a coaching opportunity for our team. We appreciate Mr***'s business and regret that we did not provide better customer serviceAgain, thank you for the opportunity to respond and correct this. Warmest regards, *** *** Asbury Automotive Group Customer Service
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I received a check from the dealership today 11/23/Thank you for all of your support
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
We are in receipt of Revdex.com case# [redacted], [redacted]. Thank you for the opportunity to investigate thiscomplaint.While we strive for customer satisfaction, the final decision on financing is made by the lender. Wecertainly understand how frustrating this situation is for all parties...
involved, both customer and staff,having invested time to try to complete this sale, Unfortunately, the final decision is not made by thedealership.We apologize we are not able to honor the request to complete the deal.
Good Morning,
125);">
We wanted to update you on the complaint for [redacted]. Our dealership reached out to Mr. [redacted] and have been able to work with the manufacturer in providing a loaner vehicle for the customer until the recalls can be completed.
Thank you
Dear Ms. [redacted],We are in receipt of your complaint #[redacted], [redacted]. Thank you for the opportunity to look into
this situation.We have investigated this complaint but due to the fact we could not
test the original transfer case, since this repair was done by...
another
dealership, to see if it was in need of replacement we have agreed to provide
some assistance to the customer as a goodwill gesture. Thank you for allowing us the opportunity to respond.Sincerely,
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Fixing the brakes on [redacted] less then a month after I brought it would be BMW responsibility not mine. The company does poor inspection and they know it. They use the minimum specs on the car. If it was so high performance then why wouldn't you just go ahead and replace them before the car if brought. Second I wasn't not unhappy with the fact that the car needed service throughout the time I owned it. It was the fact that every time you turn around something major was wrong with the car. Third BMW defaulted on the low jack I paied for and didn't bother to be concerned with it. Fourth they took my emblem off the front of the car and didn't think it was their fault. Several of there employees lied and said they would replace it by ordering another one and never did. This is a [redacted] of BMW Joey. Next when I went to trade in the BMW 550 was because the resolutions department at BMW asked your store [redacted] to resolve the issue. When I got there Dimetri stated out of his mouth that he couldn't resale the car to anyone because of the miles and the condition of the car but you could sell it to me with all its problems. When I was sold the [redacted] * was assured that it was the best option to get rid of the negative equity and this is where the problem comes in because that was not true. I should have been put in a lease not finance. The transaction had to be approved by someone higher up and it was approved because it was stressed that he should have never approved the other deal and they did me a disservice as a customer. Those are not my words but the words of store [redacted] at BMW Midlothian along with sales person and finance manger at BMW Midlothian. There is no inaccuracies to my story but there is with your. Get your facts straight and then talk to me.
Regards,
[redacted]
Dear Ms. [redacted] We are in receipt of your complaint [redacted] , for [redacted] 'With Richmond BMW of Midlothian. Thank you for the...
opportunity to investigate this complaint. While we strive for customer satisfaction, in this case the 2006 [redacted] that was purchased on 11/17/2015, was an As Is purchase (see signed buyers guide attached). An extended warranty was offered to the customer which they declined (see attached), It is our understanding from Mr. [redacted] that the vehicle was operating properly until recently when he personally performed the oil change. Since there is no warranty on this vehicle we are unable to assist with the needed repair. Please let us know if there is anything further we can provide. Sincerely, James W[redacted] General Manager Richmond BWM Midlothian
To whom it may concern,
12.8000001907349px; font-family: arial, sans-serif;">
We sincerely apologize for [redacted] traveling down to view the stated vehicle only to find it had been previously sold.
Simply we made an error in not making certain the vehicle was not sold prior to the client driving over 2 hours down to
See us and waiting for extended period of time to look at other vehicles. We are not on commission so the we are actually trying to find the least expensive vehicle that best meets the clients needs not to sell a more expensive vehicles. The visit and experience
Was NOT what we are attempting to accomplish at the Center and again we apologize. We would like to offer 200.00
For the time and consideration of the clients time and effort.
The [redacted] has reached out to offer this and has not heard back from the client as of 5/28/2015
font-family: arial, sans-serif;">This electronic mail constitutes the response of Crown Richmond BMW (“Crown”) in regard to the above-referenced matter.
In her “Statement of the Problem,” Complainant makes a series of allegations concerning her transactions with Crown, including the claim that Crown defrauded her. These allegations are specious.
Leaving aside the numerous inaccuracies contained in Complainant’s submission to the Revdex.com, which Crown disputes, the relevant facts are straightforward. On November 10, 2014, Complainant purchased a [redacted] a high-performance luxury vehicle, from Crown. Apparently unhappy with her purchase because it needed to be serviced during the time she owned the vehicle, and notwithstanding the fact that Crown performed free of charge a brake job costing $854 even though Crown was under no obligation to do so, Complainant attempted to coerce Crown into providing her with a new vehicle at no cost. When that tactic failed, Complainant traded her BMW [redacted] back to Crown and executed an agreement to purchase a 2014 BMW 328, another high-performance luxury vehicle, on November 14, 2015. At the time of this second transaction, Complainant’s BMW [redacted] had 97,009 miles, Complainant having put 30,061 miles on the [redacted] in one year. While Complainant was initially happy with her second purchase, she later became dissatisfied the vehicle she selected. She thereafter visited Richmond BMW Midlothian, a Crown affiliate, on February 27, 2016, this time trading in her BMW 328 and leasing a brand-new BMW 528XI, another high-performance luxury vehicle.
Crown made all of the necessary disclosures to Complainant in connection with all of her transactions, including the price of her vehicle purchases, the interest rates charged, the amounts financed, the number of monthly payments, etc. Complainant acknowledged these disclosures by executing all of the documents necessary to her transactions. Notwithstanding these facts, Complainant states that Crown should absorb the costs of her transactions so that she can “get the desired BMW that [she] would like to get” even though the odometer on the BMW [redacted] demonstrates that she put more than 30,000 miles on her first vehicle in one year, and notwithstanding the fact that Complainant was not under any obligation to purchase or lease any of the vehicles she selected. Crown is not in a position to comply with Complainant’s request.
Dear Ms***, We are in receipt of complaint #*** for Mr***Thank you for the opportunity to look into this 11px;">matter. Matt P***, General Manager of Richmond BWM reached out to the customer today, we will be providing a check to the customer to get this resolvedThrough miscommunication we failed to get this processed in a timely manner and will use this as a coaching opportunity for our team. We appreciate Mr***'s business and regret that we did not provide better customer serviceAgain, thank you for the opportunity to respond and correct this. Warmest regards, *** *** Asbury Automotive Group Customer Service
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I received a check from the dealership today 11/23/Thank you for all of your support
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
We are in receipt of Revdex.com case# [redacted], [redacted]. Thank you for the opportunity to investigate thiscomplaint.While we strive for customer satisfaction, the final decision on financing is made by the lender. Wecertainly understand how frustrating this situation is for all parties...
involved, both customer and staff,having invested time to try to complete this sale, Unfortunately, the final decision is not made by thedealership.We apologize we are not able to honor the request to complete the deal.
Good Morning,
125);">
We wanted to update you on the complaint for [redacted]. Our dealership reached out to Mr. [redacted] and have been able to work with the manufacturer in providing a loaner vehicle for the customer until the recalls can be completed.
Thank you
Dear Ms. [redacted],We are in receipt of your complaint #[redacted], [redacted]. Thank you for the opportunity to look into
this situation.We have investigated this complaint but due to the fact we could not
test the original transfer case, since this repair was done by...
another
dealership, to see if it was in need of replacement we have agreed to provide
some assistance to the customer as a goodwill gesture. Thank you for allowing us the opportunity to respond.Sincerely,
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Fixing the brakes on [redacted] less then a month after I brought it would be BMW responsibility not mine. The company does poor inspection and they know it. They use the minimum specs on the car. If it was so high performance then why wouldn't you just go ahead and replace them before the car if brought. Second I wasn't not unhappy with the fact that the car needed service throughout the time I owned it. It was the fact that every time you turn around something major was wrong with the car. Third BMW defaulted on the low jack I paied for and didn't bother to be concerned with it. Fourth they took my emblem off the front of the car and didn't think it was their fault. Several of there employees lied and said they would replace it by ordering another one and never did. This is a [redacted] of BMW Joey. Next when I went to trade in the BMW 550 was because the resolutions department at BMW asked your store [redacted] to resolve the issue. When I got there Dimetri stated out of his mouth that he couldn't resale the car to anyone because of the miles and the condition of the car but you could sell it to me with all its problems. When I was sold the [redacted] * was assured that it was the best option to get rid of the negative equity and this is where the problem comes in because that was not true. I should have been put in a lease not finance. The transaction had to be approved by someone higher up and it was approved because it was stressed that he should have never approved the other deal and they did me a disservice as a customer. Those are not my words but the words of store [redacted] at BMW Midlothian along with sales person and finance manger at BMW Midlothian. There is no inaccuracies to my story but there is with your. Get your facts straight and then talk to me.
Regards,
[redacted]
Dear Ms. [redacted] We are in receipt of your complaint [redacted] , for [redacted] 'With Richmond BMW of Midlothian. Thank you for the...
opportunity to investigate this complaint. While we strive for customer satisfaction, in this case the 2006 [redacted] that was purchased on 11/17/2015, was an As Is purchase (see signed buyers guide attached). An extended warranty was offered to the customer which they declined (see attached), It is our understanding from Mr. [redacted] that the vehicle was operating properly until recently when he personally performed the oil change. Since there is no warranty on this vehicle we are unable to assist with the needed repair. Please let us know if there is anything further we can provide. Sincerely, James W[redacted] General Manager Richmond BWM Midlothian
To whom it may concern,
12.8000001907349px; font-family: arial, sans-serif;">
We sincerely apologize for [redacted] traveling down to view the stated vehicle only to find it had been previously sold.
Simply we made an error in not making certain the vehicle was not sold prior to the client driving over 2 hours down to
See us and waiting for extended period of time to look at other vehicles. We are not on commission so the we are actually trying to find the least expensive vehicle that best meets the clients needs not to sell a more expensive vehicles. The visit and experience
Was NOT what we are attempting to accomplish at the Center and again we apologize. We would like to offer 200.00
For the time and consideration of the clients time and effort.
The [redacted] has reached out to offer this and has not heard back from the client as of 5/28/2015
[redacted]
**
[redacted]
Dear Ms. [redacted]:
font-family: arial, sans-serif;">This electronic mail constitutes the response of Crown Richmond BMW (“Crown”) in regard to the above-referenced matter.
In her “Statement of the Problem,” Complainant makes a series of allegations concerning her transactions with Crown, including the claim that Crown defrauded her. These allegations are specious.
Leaving aside the numerous inaccuracies contained in Complainant’s submission to the Revdex.com, which Crown disputes, the relevant facts are straightforward. On November 10, 2014, Complainant purchased a [redacted] a high-performance luxury vehicle, from Crown. Apparently unhappy with her purchase because it needed to be serviced during the time she owned the vehicle, and notwithstanding the fact that Crown performed free of charge a brake job costing $854 even though Crown was under no obligation to do so, Complainant attempted to coerce Crown into providing her with a new vehicle at no cost. When that tactic failed, Complainant traded her BMW [redacted] back to Crown and executed an agreement to purchase a 2014 BMW 328, another high-performance luxury vehicle, on November 14, 2015. At the time of this second transaction, Complainant’s BMW [redacted] had 97,009 miles, Complainant having put 30,061 miles on the [redacted] in one year. While Complainant was initially happy with her second purchase, she later became dissatisfied the vehicle she selected. She thereafter visited Richmond BMW Midlothian, a Crown affiliate, on February 27, 2016, this time trading in her BMW 328 and leasing a brand-new BMW 528XI, another high-performance luxury vehicle.
Crown made all of the necessary disclosures to Complainant in connection with all of her transactions, including the price of her vehicle purchases, the interest rates charged, the amounts financed, the number of monthly payments, etc. Complainant acknowledged these disclosures by executing all of the documents necessary to her transactions. Notwithstanding these facts, Complainant states that Crown should absorb the costs of her transactions so that she can “get the desired BMW that [she] would like to get” even though the odometer on the BMW [redacted] demonstrates that she put more than 30,000 miles on her first vehicle in one year, and notwithstanding the fact that Complainant was not under any obligation to purchase or lease any of the vehicles she selected. Crown is not in a position to comply with Complainant’s request.
We trust this resolves the issue.
[redacted]
[redacted]