Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Fixing the brakes on [redacted] less then a month after I brought it would be BMW responsibility not mineThe company does poor inspection and they know itThey use the minimum specs on the carIf it was so high performance then why wouldn't you just go ahead and replace them before the car if broughtSecond I wasn't not unhappy with the fact that the car needed service throughout the time I owned itIt was the fact that every time you turn around something major was wrong with the carThird BMW defaulted on the low jack I paied for and didn't bother to be concerned with itFourth they took my emblem off the front of the car and didn't think it was their faultSeveral of there employees lied and said they would replace it by ordering another one and never didThis is a [redacted] of BMW JoeyNext when I went to trade in the BMW was because the resolutions department at BMW asked your store [redacted] to resolve the issueWhen I got there Dimetri stated out of his mouth that he couldn't resale the car to anyone because of the miles and the condition of the car but you could sell it to me with all its problemsWhen I was sold the [redacted] was assured that it was the best option to get rid of the negative equity and this is where the problem comes in because that was not trueI should have been put in a lease not financeThe transaction had to be approved by someone higher up and it was approved because it was stressed that he should have never approved the other deal and they did me a disservice as a customerThose are not my words but the words of store [redacted] at BMW Midlothian along with sales person and finance manger at BMW MidlothianThere is no inaccuracies to my story but there is with yourGet your facts straight and then talk to me Regards, [redacted]
Dear Ms [redacted] We are in receipt of your complaint [redacted] , for [redacted] 'With Richmond BMW of MidlothianThank you for the opportunity to investigate this complaintWhile we strive for customer satisfaction, in this case the [redacted] that was purchased on 11/17/2015, was an As Is purchase (see signed buyers guide attached)An extended warranty was offered to the customer which they declined (see attached), It is our understanding from Mr [redacted] that the vehicle was operating properly until recently when he personally performed the oil changeSince there is no warranty on this vehicle we are unable to assist with the needed repairPlease let us know if there is anything further we can provideSincerely, James W [redacted] General Manager Richmond BWM Midlothian
Good Morning, 125);"> We wanted to update you on the complaint for [redacted] Our dealership reached out to Mr [redacted] and have been able to work with the manufacturer in providing a loaner vehicle for the customer until the recalls can be completed Thank you
We sincerely apologize for [redacted] traveling down to view the stated vehicle only to find it had been previously soldSimply we made an error in not making certain the vehicle was not sold prior to the client driving over hours down to See us and waiting for extended period of time to look at other vehicles We are not on commission so the we are actually trying to find the least expensive vehicle that best meets the clients needs not to sell a more expensive vehicles The visit and experience Was NOT what we are attempting to accomplish at the Center and again we apologize We would like to offer For the time and consideration of the clients time and effort The [redacted] has reached out to offer this and has not heard back from the client as of 5/28/ [redacted]
Dear Ms***: This electronic mail constitutes the response of Crown Richmond BMW (“Crown”) in regard to the above-referenced matter In her “Statement of the Problem,” Complainant makes a series of allegations concerning her transactions with Crown, including the claim that Crown defrauded her These allegations are specious Leaving aside the numerous inaccuracies contained in Complainant’s submission to the Revdex.com, which Crown disputes, the relevant facts are straightforward On November 10, 2014, Complainant purchased a [redacted] a high-performance luxury vehicle, from Crown Apparently unhappy with her purchase because it needed to be serviced during the time she owned the vehicle, and notwithstanding the fact that Crown performed free of charge a brake job costing $even though Crown was under no obligation to do so, Complainant attempted to coerce Crown into providing her with a new vehicle at no cost When that tactic failed, Complainant traded her BMW [redacted] back to Crown and executed an agreement to purchase a BMW 328, another high-performance luxury vehicle, on November 14, At the time of this second transaction, Complainant’s BMW [redacted] had 97,miles, Complainant having put 30,miles on the [redacted] *** in one year While Complainant was initially happy with her second purchase, she later became dissatisfied the vehicle she selected She thereafter visited Richmond BMW Midlothian, a Crown affiliate, on February 27, 2016, this time trading in her BMW and leasing a brand-new BMW 528XI, another high-performance luxury vehicle Crown made all of the necessary disclosures to Complainant in connection with all of her transactions, including the price of her vehicle purchases, the interest rates charged, the amounts financed, the number of monthly payments, etc Complainant acknowledged these disclosures by executing all of the documents necessary to her transactions Notwithstanding these facts, Complainant states that Crown should absorb the costs of her transactions so that she can “get the desired BMW that [she] would like to get” even though the odometer on the BMW [redacted] demonstrates that she put more than 30,miles on her first vehicle in one year, and notwithstanding the fact that Complainant was not under any obligation to purchase or lease any of the vehicles she selected Crown is not in a position to comply with Complainant’s request We trust this resolves the issue [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Fixing the brakes on [redacted] less then a month after I brought it would be BMW responsibility not mineThe company does poor inspection and they know itThey use the minimum specs on the carIf it was so high performance then why wouldn't you just go ahead and replace them before the car if broughtSecond I wasn't not unhappy with the fact that the car needed service throughout the time I owned itIt was the fact that every time you turn around something major was wrong with the carThird BMW defaulted on the low jack I paied for and didn't bother to be concerned with itFourth they took my emblem off the front of the car and didn't think it was their faultSeveral of there employees lied and said they would replace it by ordering another one and never didThis is a [redacted] of BMW JoeyNext when I went to trade in the BMW was because the resolutions department at BMW asked your store [redacted] to resolve the issueWhen I got there Dimetri stated out of his mouth that he couldn't resale the car to anyone because of the miles and the condition of the car but you could sell it to me with all its problemsWhen I was sold the [redacted] was assured that it was the best option to get rid of the negative equity and this is where the problem comes in because that was not trueI should have been put in a lease not financeThe transaction had to be approved by someone higher up and it was approved because it was stressed that he should have never approved the other deal and they did me a disservice as a customerThose are not my words but the words of store [redacted] at BMW Midlothian along with sales person and finance manger at BMW MidlothianThere is no inaccuracies to my story but there is with yourGet your facts straight and then talk to me Regards, [redacted]
Dear Ms [redacted] We are in receipt of your complaint [redacted] , for [redacted] 'With Richmond BMW of MidlothianThank you for the opportunity to investigate this complaintWhile we strive for customer satisfaction, in this case the [redacted] that was purchased on 11/17/2015, was an As Is purchase (see signed buyers guide attached)An extended warranty was offered to the customer which they declined (see attached), It is our understanding from Mr [redacted] that the vehicle was operating properly until recently when he personally performed the oil changeSince there is no warranty on this vehicle we are unable to assist with the needed repairPlease let us know if there is anything further we can provideSincerely, James W [redacted] General Manager Richmond BWM Midlothian
Good Morning, 125);"> We wanted to update you on the complaint for [redacted] Our dealership reached out to Mr [redacted] and have been able to work with the manufacturer in providing a loaner vehicle for the customer until the recalls can be completed Thank you
We sincerely apologize for [redacted] traveling down to view the stated vehicle only to find it had been previously soldSimply we made an error in not making certain the vehicle was not sold prior to the client driving over hours down to See us and waiting for extended period of time to look at other vehicles We are not on commission so the we are actually trying to find the least expensive vehicle that best meets the clients needs not to sell a more expensive vehicles The visit and experience Was NOT what we are attempting to accomplish at the Center and again we apologize We would like to offer For the time and consideration of the clients time and effort The [redacted] has reached out to offer this and has not heard back from the client as of 5/28/ [redacted]
Dear Ms***: This electronic mail constitutes the response of Crown Richmond BMW (“Crown”) in regard to the above-referenced matter In her “Statement of the Problem,” Complainant makes a series of allegations concerning her transactions with Crown, including the claim that Crown defrauded her These allegations are specious Leaving aside the numerous inaccuracies contained in Complainant’s submission to the Revdex.com, which Crown disputes, the relevant facts are straightforward On November 10, 2014, Complainant purchased a [redacted] a high-performance luxury vehicle, from Crown Apparently unhappy with her purchase because it needed to be serviced during the time she owned the vehicle, and notwithstanding the fact that Crown performed free of charge a brake job costing $even though Crown was under no obligation to do so, Complainant attempted to coerce Crown into providing her with a new vehicle at no cost When that tactic failed, Complainant traded her BMW [redacted] back to Crown and executed an agreement to purchase a BMW 328, another high-performance luxury vehicle, on November 14, At the time of this second transaction, Complainant’s BMW [redacted] had 97,miles, Complainant having put 30,miles on the [redacted] *** in one year While Complainant was initially happy with her second purchase, she later became dissatisfied the vehicle she selected She thereafter visited Richmond BMW Midlothian, a Crown affiliate, on February 27, 2016, this time trading in her BMW and leasing a brand-new BMW 528XI, another high-performance luxury vehicle Crown made all of the necessary disclosures to Complainant in connection with all of her transactions, including the price of her vehicle purchases, the interest rates charged, the amounts financed, the number of monthly payments, etc Complainant acknowledged these disclosures by executing all of the documents necessary to her transactions Notwithstanding these facts, Complainant states that Crown should absorb the costs of her transactions so that she can “get the desired BMW that [she] would like to get” even though the odometer on the BMW [redacted] demonstrates that she put more than 30,miles on her first vehicle in one year, and notwithstanding the fact that Complainant was not under any obligation to purchase or lease any of the vehicles she selected Crown is not in a position to comply with Complainant’s request We trust this resolves the issue [redacted]