All American Appliance, Parts and Service, Inc.

Review: I bought an [redacted] refrigerator and an extended warranty. The seals and the ice dispenser broke. [redacted] referred me to All American Appliance for repair. It took 3 visits to fix the seals and at the same time work to repair the dispenser. Additional parts were needed for the dispenser. The ice maker now makes ice but does not dispense. The repair person said he would order the part at the end of October. I had not heard from all American, so called twice this week. They told me the repair was closed out and since my warranty expired nov 30 I would have to pay for the repair. I called [redacted] who said that since I didn't call them to tell them the dispenser wasn't working, they won't cover it. They sent me to all American. Neither company told me I needed re-authorization for an additional repair. To me, my refrigerator is broken and I requested a repair within the warranty so it should be fixed. The refrigerator cost almost $4,000 and is only 2 years old. Aitoro sold us the frig; the salesman said while [redacted] had had dispenser problems, they had been re-designed and were no longer a problem. That turned out to be false.Desired Settlement: A working dispenser