All American Appliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Technician did not remove any material as stated in the response from the business, the attached photos show the calcification on all of the parts If he had removed it and cleaned this buildup of material would not exist The dishwasher was run once after the repair was made and when it did not wash the dishes any better then prior to the repair the company was called and they scheduled another service call, when the technician failed to show up when he was supposed to they told me that the noise "had to be the motor" - which it wasn't I am under the impression that the technician is the business owners son, if this is accurate then perhaps that explains why she failed to consider the evidence I presented and that my wife was there while he was doing the work and never saw him remove the sump Additionally, when they say we received exactly the service we paid for they are completely wrong We explained a problem and paid for them to correct itWe did not pay to have them order a part that did not address the issue and the time to put it in By that same logic you could justify putting a new engine in a car that would not stop and needed brakes as long as the "service paid for is exactly the service rendered" - even if the work done did not address the issue The agreement to pay All American Appliance $was to properly diagnose and repair the problem They did neither I have audio of our phone conversations which further supports my position I would be happy to submit it as well I am still requesting a refund of the $to resolve this matter Regards, [redacted] ***

Terrible customer service! They will not work around the customers scheduleI waited days for my dishwasher to be repairedThe girl that answers the phone is very rude, don't understand how they are in business

When we were out for the first visit, the technician, ***, did clean out the sump assembly during his diagnostic process, and cleared an excessive amount of debrisMr*** was not present at any of the service visitsOf course there would be calcification remaining on screws, that will not
be removed by the simple act of removing a screwAt this time he alerted Mrs*** to the fact that the motor did not sound good, and would probably need to be replaced in the near futureHe did this as a precaution so the customer would have as much information about the machine as possible prior to making a decision about moving forward with repairsThe repair *** suggested was replacement of the lower spray arm, as it was completely impacted with calcium deposits and not allowing ample circulation of the waterHe quoted $for the complete repair, including the service feeMrs*** chose to pay in full in advance, even though we had to order the part and returnThat is not normally our practice, normally if a part needs to be ordered we collect the service fee only, then the balance upon completion of the repair.When we returned with the part the repair was completed, *** tested the machine with Mrs*** present, he showed her how the spray arm was moving, and she expressed satisfaction with the repairUnbeknownst to us, the ***s had continued to run the machine during the time it took to return with the part, which was a couple weeks due to a factory backorderWhen *** returned he did not dismantle the sump assembly and clean it out again, as there was no reason to do so- he had just done this and with most usage there should not be debris accumulationBased on the fact that the customer was happy with the repair, he left the homeA few days later the customer called and said the machine was noisy, not the original complaint*** explained that the motor did not sound good, as he had explained to the customer, and that it probably needed a motorI set up an appointment to go out, but I did not communicate with the technician and we missed the appointmentI apologized, but in the interest of time, because Mrs*** expressed dissatisfaction with waiting, I tried to eliminate the wait for a physical visit, and explained again to her the possible motor failureWe quoted them a price for replacement of the motor, charging only the cost of the additional part, no additional service call or labor, which was about $The other option I gave them was a refund of the cost of the original repair-less the service call, because at that point I was under the impression that the motor had failed, and our original repair was useless within a few days of completionThey declined this offer, and instead decided to purchase an extended warranty from Whirlpool, and then wanted us to refund the money and do the repair under the extended warrantyI told Mr*** I did not know if we were authorized by Whirlpool to do extended warranty, as this is usually a different contract with the manufacturersI told him I would look into itIn the meantime I did send out a check, but misaddressed it, writing Dream Trail rather than Dreamview, and the letter was subsequently returned to us.As it developed, however, Mr*** soon called and said in not so many words that we were is and had completely misdiagnosed the machine because he had dismantled it and found some solid debris in the impeller and now it was running fineAny debris in the motor occurred AFTER our initial visit during the time the ***s were running the machine prior to repairAt this point I began to question the decision to refund ANY money, as the only reason we had considered refunding anything was the assumed motor failureSince there was no failure to the motor, the ***s had received exactly the service they had paid for, the replacement of a clogged spray arm for the quoted and approved price of $At this point we feel that there is no money to be refunded, as again, the service paid for is exactly the service renderedMr*** is threatening to report that we intended to commit fraud? What about the fact that Mr*** did not disclose that there was no further issue with the machine until after I had agreed to refund the moneyThat is what I would consider fraud

All American Appliance are reliable and get the job done the first time
They were able to come out the same day to look at my Refrigerator and the Tech was able to see the problem right awayThe part was ordered and installed the following weekMy Refrigerator is working great now

I requested service on my clothes dryer on a Tuesday On Wed., the repairman came out and diagnosed the problem as the heater unit He wanted for the part he said but I only had dollars so he said he would apply the rest to the repair, and order the part which should be in on Friday or Monday Friday came and went, then Monday without so much as a call On Tuesday I called twice, the first time leaving a message, and the second time another message Never got a call backThe next day I got a call from a lady who said they could get a repair man out on Thurto evaluate our problem I told her that their repairman had already evaluated the problem and I had given him in cash to order the part that was to come in on last Friday or Monday
She apologized for the error and after taking some time said that the part would be in on Thursday I said I felt that no one had ordered the part and they were just now doing so and I thought to cancel the order all together At that point I asked her what day they ordered the part, and the line dropped I called right back and got voicemail
Later I received a call from a man who said that he was the acting manager and that the owners were away and they had taken a lot of the records with them He had no idea about anything, didn't not know when the part had been ordered so I told him to cancel my order He asked why I had given the techdollars and I said I didn't have change so it was to go for the part He said the service call is anyway and I wouldn't get that back No problem, I said to just send me a check for the Been over a week No check
Now here's the kicker This week I had more time and I downloaded the manual for the dryer we took the back off to check the fuses, as prescribed The first thing we noticed was that a wire was off the terminal from on of the fuses We then took off the two fuses and checked them All good Put the wires back on, including the one that was off, and what do you know, our dryer now works just fine
I am going on every site I can find and tell this story

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Technician did not remove any material as stated in the response from the business, the attached photos show the calcification on all of the parts.  If he had removed it and cleaned this buildup of material would not exist.  The dishwasher was run once after the repair was made and when it did not wash the dishes any better then prior to the repair the company was called and they scheduled another service call, when the technician failed to show up when he was supposed to they told me that the noise "had to be the motor" - which it wasn't.  I am under the impression that the technician is the business owners son, if this is accurate then perhaps that explains why she failed to consider the evidence I presented and that my wife was there while he was doing the work and never saw him remove the sump.  Additionally, when they say we received exactly the service we paid for they are completely wrong.  We explained a problem and paid for them to correct it. We did not pay to have them order a part that did not address the issue and the time to put it in.  By that same logic you could justify putting a new engine in a car that would not stop and needed brakes as long as the "service paid for is exactly the service rendered" - even if the work done did not address the issue.  The agreement to pay All American Appliance $202.50 was to properly diagnose and repair the problem.  They did neither.
I have audio of our phone conversations which further supports my position.  I would be happy to submit it as well.  I am still requesting a refund of the $202.50 to resolve this matter.  
Regards,
[redacted]

Terrible customer service! They will not work around the customers schedule. I waited 9 days for my dishwasher to be repaired. The girl that answers the phone is very rude, don't understand how they are in business.

All American Appliance are reliable and get the job done the first time.

They were able to come out the same day to look at my Refrigerator and the Tech was able to see the problem right away. The part was ordered and installed the following week. My Refrigerator is working great now.

I hired All American Appliance to repair a broken water line in my freezer in July 2015. While repairing the broken line, the repairman cracked the front clear plastic face of the ice maker. I called the owner and asked that they replace the part that was broken by their repairman. I was promised that the piece would be ordered and they would call me as soon as it was in. I called several times and was dismissed. My husband and I contacted them over a three month period and nothing was done. They had NO intention of replacing the part that they had broken. I would NOT recommend this company to anyone and I hope this is read before someone else has the same problems that we had.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The Technician did not remove any material as stated in the response from the business, the attached photos show the calcification on all of the parts.  If he had removed it and cleaned this buildup of material would not exist.  The dishwasher was run once after the repair was made and when it did not wash the dishes any better then prior to the repair the company was called and they scheduled another service call, when the technician failed to show up when he was supposed to they told me that the noise "had to be the motor" - which it wasn't.  I am under the impression that the technician is the business owners son, if this is accurate then perhaps that explains why she failed to consider the evidence I presented and that my wife was there while he was doing the work and never saw him remove the sump.  Additionally, when they say we received exactly the service we paid for they are completely wrong.  We explained a problem and paid for them to correct it. We did not pay to have them order a part that did not address the issue and the time to put it in.  By that same logic you could justify putting a new engine in a car that would not stop and needed brakes as long as the "service paid for is exactly the service rendered" - even if the work done did not address the issue.  The agreement to pay All American Appliance $202.50 was to properly diagnose and repair the problem.  They did neither.

I have audio of our phone conversations which further supports my position.  I would be happy to submit it as well.  I am still requesting a refund of the $202.50 to resolve this matter.  

Regards,

I requested service on my clothes dryer on a Tuesday. On Wed., the repairman came out and diagnosed the problem as the heater unit. He wanted 45.00 for the part he said but I only had 60 dollars so he said he would apply the rest to the repair, and order the part which should be in on Friday or Monday. Friday came and went, then Monday without so much as a call. On Tuesday I called twice, the first time leaving a message, and the second time another message. Never got a call back. The next day I got a call from a lady who said they could get a repair man out on Thur. to evaluate our problem. I told her that their repairman had already evaluated the problem and I had given him 60.00 in cash to order the part that was to come in on last Friday or Monday.

She apologized for the error and after taking some time said that the part would be in on Thursday. I said I felt that no one had ordered the part and they were just now doing so and I thought to cancel the order all together. At that point I asked her what day they ordered the part, and the line dropped. I called right back and got voicemail.

Later I received a call from a man who said that he was the acting manager and that the owners were away and they had taken a lot of the records with them. He had no idea about anything, didn't not know when the part had been ordered so I told him to cancel my order. He asked why I had given the tech. 60 dollars and I said I didn't have change so it was to go for the part. He said the service call is 45 anyway and I wouldn't get that back. No problem, I said to just send me a check for the 15.00. Been over a week. No check.

Now here's the kicker. This week I had more time and I downloaded the manual for the dryer. we took the back off to check the fuses, as prescribed. The first thing we noticed was that a wire was off the terminal from on of the fuses. We then took off the two fuses and checked them. All good. Put the wires back on, including the one that was off, and what do you know, our dryer now works just fine.

I am going on every site I can find and tell this story.

I used All American Appliance through my home warranty company. The list of my complaints with their service is pretty long. It started with not calling before showing up. They broke the microwave that they were supposed to repair, then closed the claim with my warranty company, and sounded totally surprised when I called them back asking why my microwave wasn't fixed. The representative on the phone was rude. They were also assigned to me for a problem with my dishwasher. They ordered the wrong part and it has taken them nearly 5 weeks to 'fit' me in to repair it. I have a toddler, so let me tell you how fun this was, living without a dishwasher. Then, on the day they were supposed to come, the representative called to tell me they would be late. This wouldn't work for me as I needed to pick up my daughter from daycare. They said If I was quick, they would wait. Really? Because I waited 5 weeks for you guys? Terrible service. I am honestly astonished they are still in business.

When we were out for the first visit, the technician, [redacted], did clean out the sump assembly during his diagnostic process, and cleared an excessive amount of debris. Mr. [redacted] was not present at any of the service visits. Of course there would be calcification remaining on screws, that will not...

be removed by the simple act of removing a screw. At this time he alerted Mrs. [redacted] to the fact that the motor did not sound good, and would probably need to be replaced in the near future. He did this as a precaution so the customer would have as much information about the machine as possible prior to making a decision about moving forward with repairs. The repair [redacted] suggested was replacement of the lower spray arm, as it was completely impacted with calcium deposits and not allowing ample circulation of the water. He quoted $202.50 for the complete repair, including the service fee. Mrs. [redacted] chose to pay in full in advance, even though we had to order the part and return. That is not normally our practice, normally if a part needs to be ordered we collect the service fee only, then the balance upon completion of the repair.When we returned with the part the repair was completed, [redacted] tested the machine with Mrs. [redacted] present, he showed her how the spray arm was moving, and she expressed satisfaction with the repair. Unbeknownst to us, the [redacted]s had continued to run the machine during the time it took to return with the part, which was a couple weeks due to a factory backorder. When [redacted] returned he did not dismantle the sump assembly and clean it out again, as there was no reason to do so- he had just done this and with most normal usage there should not be debris accumulation. Based on the fact that the customer was happy with the repair, he left the home. A few days later the customer called and said the machine was noisy, not the original complaint. [redacted] explained that the motor did not sound good, as he had explained to the customer, and that it probably needed a motor. I set up an appointment to go out, but I did not communicate with the technician and we missed the appointment. I apologized, but in the interest of time, because Mrs. [redacted] expressed dissatisfaction with waiting, I tried to eliminate the wait for a physical visit, and explained again to her the possible motor failure. We quoted them a price for replacement of the motor, charging only the cost of the additional part, no additional service call or labor, which was about $175. The other option I gave them was a refund of the cost of the original repair-less the service call, because at that point I was under the impression that the motor had failed, and our original repair was useless within a few days of completion. They declined this offer, and instead decided to purchase an extended warranty from Whirlpool, and then wanted us to refund the money and do the repair under the extended warranty. I told Mr. [redacted] I did not know if we were authorized by Whirlpool to do extended warranty, as this is usually a different contract with the manufacturers. I told him I would look into it. In the meantime I did send out a check, but misaddressed it, writing Dream Trail rather than Dreamview, and the letter was subsequently returned to us.As it developed, however, Mr. [redacted] soon called and said in not so many words that we were is and had completely misdiagnosed the machine because he had dismantled it and found some solid debris in the impeller and now it was running fine. Any debris in the motor occurred AFTER our initial visit during the time the [redacted]s were running the machine prior to repair. At this point I began to question the decision to refund ANY money, as the only reason we had considered refunding anything was the assumed motor failure. Since there was no failure to the motor, the [redacted]s had received exactly the service they had paid for, the replacement of a clogged spray arm for the quoted and approved price of $202.50. At this point we feel that there is no money to be refunded, as again, the service paid for is exactly the service rendered. Mr. [redacted] is threatening to report that we intended to commit fraud? What about the fact that Mr. [redacted] did not disclose that there was no further issue with the machine until after I had agreed to refund the money. That is what I would consider fraud.