All American Construction

Revdex.com spoke to Jeremiah at business and the following was relayed: We did a complete tear off and install of the consumer's roof in the middle of winter to help her out because her roof was leakingWe also put up feet of gutterShe did not want to replace the fascia and that may be part of the issue as it may be softened at that endWe were unable to return during the winter due to weather and conditionsI will call [redacted] and arrange to go out and resolveI will fix and have her sign when done that it is satisfied

Upon my return from vacation on January 5, I received the above referenced complaint with surprise and dismay.I promptly replied and attempted to use the prompts listed within the Revdex.com email unsuccessfully Per your request I am using this email to respondFirst,there was Never a contract disputeAny changes or modifications or request were inured to the benefit of the clientThe roof replacement shingles were upgraded from basic three tabs to [redacted] shingles with a lifetime warranty and no charge or the upgradeIn addition we installed 200square feet of shingles and replaced sheets of roof decking not included in the estimate for no charge.The client's gutters were damaged and seamed right over the front doorI volunteered to replace it at no cost.The subcontractor I hired to replace the gutter installed seamed gutters without my knowledge to save me moneyAfter the gutter was installed the client noticed a hole in the siding and promptly called meI asked her if anyone had mowed the lawn which could projected a rock.As a result of a negative answer I required the subcontractor to repair the damaged siding and install the seamless gutters as I had requested.The client refused to allow the subcontractor on her property to correct the workI didn't have a problem with that except I am required to give a subcontractor the opportunity to cure the problem before I can back charge him for the work to pay for the new work Unfortunately, I was between a very cordial, professional and patient client and an uncooperative subcontractor with the regulations on his side.Shortly after speaking with the client in December I noticed that she was at the end of her patience I terminated my relationship with the subcontractor and called [redacted] to install the seamless gutter I went on vacation and returned to your letter of complaintI called [redacted] immediately and they apologized that they had not completed the work as requested.They went out the next day to complete the work and it looks very nice Again,I appreciate the good work that you do for the community and your assistance with the opportunity to resolve this issue for [redacted] I am certain that she received excellent work product while I must apologize again for the uncharacteristically lacking customer service

Date: Mon, Aug 31, at 9:AMSubject: Re: [redacted] ***' complaintTo: [redacted] @myRevdex.com.orgThank you [redacted] for assisting with this matter Here is my response to [redacted] ***' complaint: First and foremost, my apologies to [redacted] for this situation, and all of her inconvenience She dropped off a jacket at our dry cleaners for regular cleaning Two of our employees handled the situation When [redacted] came back to pick up her jacket, I was helping her at the register When I returned the jacket to her for pick-up, she accused us of attaching zippers onto her front pockets After that went on for a short period of time, she began to tell me it wasn't her jacket The employees who helped her when she dropped off were not present at the time, so I asked her for some time to resolve the matter When I asked my two employees, they insistently told me that the jacket was definitely hers because as soon as she dropped it off, they were debating whether or not to cover up the zippers for protective purposes The next time I was in touch with [redacted] ***, I shared with her what our employees informed me [redacted] strongly insisted that it wasn't her jacket I immediately apologized and asked her to come in so we can resolve the situation I told her that from one stand point, I take her word, and another jacket will not appear and we'll have to discuss either credit or reimbursement, and that from another standpoint I also trust my employees, and the jacket is indeed hers There was no ultimatum issued as she wrongfully stated, since I mentioned that reimbursement was a possibility Again would be to both of our advantages to have her come in to discuss the issue, as the employees had a few things to physically point out on the jacket, such as the zippers and size [redacted] became infuriated, established a take or leave it situation, and threatened to take matters to small claims court, and before any further discussion continued, she hung up the phone on me On another note, I am not the owner, she did not ever speak with the owner, and I am the only form of management that she spoke with I clearly stated to her that the owner was not available to handle this issue, and that I am the manager that handles this type of matter One way or another, I'd like to resolve this issue, but from the assessing the previous reaction and attitude of [redacted] ***, perhaps it's best to involve a third party Thanks again [redacted] for taking care of this matterSincerely, Jhoonho Y***ManagerSuburban DriCleaners

Revdex.com spoke to Jeremiah at business and the following was relayed: I did call the customer and she is not willing to work with meRevdex.com attempted to get further explanation/clarification unsuccessfully

Revdex.com:At this time, I have not been contacted by All American Construction regarding complaint ID ***.Sincerely,*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 3/15/I entered into a contract with MrJohnson to put a new roof and back gutters on my homeyear warranty on all workmanshipI sent in a complaint on 02/13/,as the gutter fell off the house on 01/02/2016.Since that time I have been given the run aroundMrJohnson replied to the Revdex.com in March of saying he would repair the gutterI have attempted to call himIt has become very obvious MrJohnson has no intention of doing anythingAt this point I will be forced to hire another contractor and take MrJohnson to court for the costsI wish to file this complaint so no other seniors are taken in by this con artistSince I have given up on the repairs being made,as I first requested,I will want the cost of the other party I hire to be paid in full by MrJohnson
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:January 6, 2015The replacement gutter was corrected by *** *** around 10:am on January 6, 2015. Thecorrection process took around minutes. No pre-arrangement appointment occurred. I was alerted by my dog barking to see workmen on my property. A business card was in my door window. I spoke with gentleman of *** *** who informed me they were there to replace the gutter with one long seamless gutter. I agreed that was what was needed and thanked them for coming. The gutterwas replaced and the workmen left without additional conversation. The workmen did not seek confirmation of satisfaction of replacement gutter. I am satisfied with the replacement gutter. I have pictures of the product. I did not speak with *** *** of All American Construction regarding the replacement of the gutter at anytime.
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me and will consider this complaint resolved.
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:January 6, 2015The replacement gutter was corrected by *** *** around 10:am on January 6, 2015. Thecorrection process took around minutes. No pre-arrangement appointment occurred. I was alerted by my dog barking to see workmen on my property. A business card was in my door window. I spoke with gentleman of *** *** who informed me they were there to replace the gutter with one long seamless gutter. I agreed that was what was needed and thanked them for coming. The gutterwas replaced and the workmen left without additional conversation. The workmen did not seek confirmation of satisfaction of replacement gutter. I am satisfied with the replacement gutter. I have pictures of the product. I did not speak with *** *** of All American Construction regarding the replacement of the gutter at anytime.
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me and will consider this complaint resolved. *** ***

Revdex.com spoke to Jeremiah at business and the following was relayed: We did a complete tear off and install of the consumer's roof in the middle of winter to help her out because her roof was leaking. We also put up 48 feet of gutter. She did not want to replace the fascia and that may be part of the...

issue as it may be softened at that end. We were unable to return during the winter due to weather and conditions. I will call [redacted] and arrange to go out and resolve. I will fix and have her sign when done that it is satisfied.

Date: Mon, Aug 31, 2015 at 9:09 AMSubject: Re: [redacted]' complaintTo: [redacted]@myRevdex.com.orgThank you [redacted] for assisting with this matter.  Here is my response to [redacted]' complaint: First and foremost, my apologies to [redacted] for this situation, and all of her inconvenience....

 She dropped off a jacket at our dry cleaners for regular cleaning.  Two of our employees handled the situation.  When [redacted] came back to pick up her jacket, I was helping her at the register.  When I returned the jacket to her for pick-up, she accused us of attaching zippers onto her front pockets.  After that went on for a short period of time, she began to tell me it wasn't her jacket.  The employees who helped her when she dropped off were not present at the time, so I asked her for some time to resolve the matter.  When I asked my two employees, they insistently told me that the jacket was definitely hers because as soon as she dropped it off, they were debating whether or not to cover up the zippers for protective purposes.  The next time I was in touch with [redacted], I shared with her what our employees informed me.  [redacted] strongly insisted that it wasn't her jacket.  I immediately apologized and asked her to come in so we can resolve the situation.  I told her that from one stand point, I take her word, and another jacket will not appear and we'll have to discuss either credit or reimbursement, and that from another standpoint I also trust my employees, and the jacket is indeed hers.  There was no ultimatum issued as she wrongfully stated, since I mentioned that reimbursement was a possibility.  Again would be to both of our advantages to have her come in to discuss the issue, as the employees had a few things to physically point out on the jacket, such as the zippers and size.  [redacted] became infuriated, established a take or leave it situation, and threatened to take matters to small claims court, and before any further discussion continued, she hung up the phone on me.  On another note, I am not the owner, she did not ever speak with the owner, and I am the only form of management that she spoke with.  I clearly stated to her that the owner was not available to handle this issue, and that I am the manager that handles this type of matter.  One way or another, I'd like to resolve this issue, but from the assessing the previous reaction and attitude of [redacted], perhaps it's best to involve a third party.  Thanks again [redacted] for taking care of this matter. Sincerely, Jhoonho Y[redacted]ManagerSuburban Drive-In Cleaners

Upon my return from  vacation on January 5, 2015 I received the above referenced complaint with surprise and dismay.I promptly replied and attempted to use the prompts listed within the Revdex.com email unsuccessfully. Per your request I am using this email  to respond. First,there was...

 Never a contract dispute. Any changes or modifications or request were inured to the benefit of the client. The roof replacement shingles were upgraded  from basic three tabs to [redacted] shingles with a  lifetime  warranty and no charge or the upgrade. In addition we installed  200square feet of shingles and replaced 2 sheets of roof decking not included in the estimate for no charge.The  client's gutters were damaged  and seamed right over the front door. I volunteered to replace it at no cost.The subcontractor I  hired to  replace the gutter installed seamed  gutters without my knowledge  to save me money. After the gutter was installed the client noticed a hole in the siding  and promptly called me. I asked her if anyone had mowed the lawn which could projected a rock.As a result of a negative answer I required  the subcontractor to repair the damaged siding and install  the seamless gutters as I had requested.The client refused to allow the subcontractor on her property to correct the work. I  didn't have a problem with that  except I am required to give a subcontractor the  opportunity to cure the problem before I can back charge him for the work to pay for the new work . Unfortunately, I was between a very cordial, professional and patient client and an uncooperative subcontractor with the regulations on his side.Shortly after speaking with the client in December I noticed that she was at the end of her patience I terminated my relationship with  the subcontractor and called [redacted] to install the seamless gutter . I went on vacation and returned to your letter of complaint. I called [redacted] immediately and they apologized  that they had not completed the work as requested.They went out the next day to complete the work and it looks very nice. Again,I appreciate the good work that you do for the community and your assistance with the opportunity to resolve this issue for [redacted]. I am certain that she received excellent work product while I must apologize again for the uncharacteristically lacking customer service

Upon my return from  vacation on January 5, 2015 I received the above referenced complaint with surprise and dismay.I promptly replied and attempted to use the prompts listed within the Revdex.com email unsuccessfully. 
Per your request I am using this email  to...

respond. First,there was  Never a contract dispute. Any changes or modifications or request were inured to the benefit of the client. The roof replacement shingles were upgraded  from basic three tabs to [redacted] shingles with a  lifetime  warranty and no charge or the upgrade. In addition we installed  200square feet of shingles and replaced 2 sheets of roof decking not included in the estimate for no charge.The  client's gutters were damaged  and seamed right over the front door. I volunteered to replace it at no cost.The subcontractor I  hired to  replace the gutter installed seamed  gutters without my knowledge  to save me money. After the gutter was installed the client noticed a hole in the siding  and promptly called me. I asked her if anyone had mowed the lawn which could projected a rock.As a result of a negative answer I required  the subcontractor to repair the damaged siding and install  the seamless gutters as I had requested.The client refused to allow the subcontractor on her property to correct the work. I  didn't have a problem with that  except I am required to give a subcontractor the  opportunity to cure the problem before I can back charge him for the work to pay for the new work . Unfortunately, I was between a very cordial, professional and patient client and an uncooperative subcontractor with the regulations on his side.Shortly after speaking with the client in December I noticed that she was at the end of her patience I terminated my relationship with  the subcontractor and called [redacted] to install the seamless gutter . I went on vacation and returned to your letter of complaint. I called [redacted] immediately and they apologized  that they had not completed the work as requested.They went out the next day to complete the work and it looks very nice. 
Again,I appreciate the good work that you do for the community and your assistance with the opportunity to resolve this issue for [redacted]. I am certain that she received excellent work product while I must apologize again for the uncharacteristically lacking customer service

Review: In February of 2013 this company replaced my roof, which was damaged in super storm "Sandy". The following winter

we noticed water stains on the ceiling of our 2nd floor bedroom after a snowstorm. We called the contractor numerous times and finally got a hold of Ed. He eventually came by and looked at our ceiling and the outside of house from ground level and said an ice dam formed and water seeped in somewhere . He said when the weather gets better he will send a man to take care of it.. That never happened and we have called many more times over the last two years and have gotten no response. I believe they may have changed the name of the company.Desired Settlement: I would like this problem fixed, with another winter on us, and snow storms coming its just a matter of time before another ice dam forms and water comes in.

Consumer

Response:

At this time, I have not been contacted by All American Construction regarding complaint ID [redacted].Sincerely,[redacted]

Review: My experience with [redacted] began cordially. He was contracted to replace an existing roof for typical 3 bedroom single family rancher on 9/3/14. Per the contract and verbal commitment, he was to provide seamless linear feet of gutters with down spouts as well. The work began about 2 weeks later after weather and equipment delays. The replacement roof was installed. It appears to hold up against the elements as of now. I do not see any water marks in the interior of home. I had to ask multiple times for the extra shingles as he promised for future repairs, if needed. I am still waiting for the install of the seamless gutters. It is now October and the gutters have not been provided after many documented and verbal conversations. When the gutters were installed, a hole was found in the vinyl siding that was not there previously. The workmen stated there were not any problems when questioned. [redacted] was immediately notified of this occurrence. He came over and inspected the area agreeing to repair the hole without cost to me. The repair did not occur until the end of November 2014 after many emails and calls. Now the gutters had been installed with the seam in the front of the house and it leaks! Again, [redacted] was notified and he stated he was going to take care of the repair. I have not heard from [redacted] since December 7, 2014. I would not refer this company due to neglect and poor quality of work. I have pictures and documentation stating the promises that were made to repair the gutters and any other defects. I am considering alternative measures to ensure the work is completed as per the contract states. Payment of course, was provided as required on my end. I have been MORE than patient with this matter and seek the products that were promised. I did not have a problem with the gutters before [redacted] replaced them. They were just old.Desired Settlement: Repair the leaky gutters with the seamless product as was stated ASAP!

Business

Response:

Upon my return from vacation on January 5, 2015 I received the above referenced complaint with surprise and dismay.I promptly replied and attempted to use the prompts listed within the Revdex.com email unsuccessfully. Per your request I am using this email to respond. First,there was Never a contract dispute. Any changes or modifications or request were inured to the benefit of the client. The roof replacement shingles were upgraded from basic three tabs to [redacted] shingles with a lifetime warranty and no charge or the upgrade. In addition we installed 200square feet of shingles and replaced 2 sheets of roof decking not included in the estimate for no charge.The client's gutters were damaged and seamed right over the front door. I volunteered to replace it at no cost.The subcontractor I hired to replace the gutter installed seamed gutters without my knowledge to save me money. After the gutter was installed the client noticed a hole in the siding and promptly called me. I asked her if anyone had mowed the lawn which could projected a rock.As a result of a negative answer I required the subcontractor to repair the damaged siding and install the seamless gutters as I had requested.The client refused to allow the subcontractor on her property to correct the work. I didn't have a problem with that except I am required to give a subcontractor the opportunity to cure the problem before I can back charge him for the work to pay for the new work . Unfortunately, I was between a very cordial, professional and patient client and an uncooperative subcontractor with the regulations on his side.Shortly after speaking with the client in December I noticed that she was at the end of her patience I terminated my relationship with the subcontractor and called [redacted] to install the seamless gutter . I went on vacation and returned to your letter of complaint. I called [redacted] immediately and they apologized that they had not completed the work as requested.They went out the next day to complete the work and it looks very nice. Again,I appreciate the good work that you do for the community and your assistance with the opportunity to resolve this issue for [redacted]. I am certain that she received excellent work product while I must apologize again for the uncharacteristically lacking customer service