All American Fences

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am not accepting it because it isn't true I am also going to drop this battle of words and the he said she said stuff My lawyer is now in charge Regards, [redacted] ***

We are working with our insurance company to look into this issueIt has not been determined that All American Fences was at fault for water entering their basement

I, Jim O***, am responding to this complaint, as it seems to be directed more at me than anyone elseI am a salesman for All American Fences,Incwhich is owned by Bernadino [redacted] O***.At my first meeting with [redacted] , we measured his property for the fence and discussed style and accessories...I left the property and within a day had drafted and emailed him a fencing proposalA short time (a few days) later he sent me an email saying he was accepting the proposal and saying 'lets throw this thing up'I received his signed contractAbout one to two days later I get an email with about eight to ten points that he wants to specify and/or make changes to the existing agreement/contractMind you this is a time of year that I'm getting 20-new requests for estimates every week (sometimes every day)I didn't even have time to deal with his first list when I got the second list the following day....At this point I knew that I wouldn't have time to handle all of his nuances, so I turned his project over to the officeHe continued sending emails to me even after I sent him one telling him that he had already negated the contract and I quite frankly didn't know when his changes were going to stop so that we would know what contract we had....to much for my timePlease realize that I had already done all of the work that I usually do for my projects..so when I gave this one back to the office, I also gave away my income in the processFinally, when I called the neighbors to schedule their job, I did say once that *** [redacted] had been difficult for me, and [redacted] simply said she didn't want to discuss that and that was itI did not go into it againI'm sorry but I tried to tell [redacted] that he had changed the contract but he made no mention of it in response so I had no alternative but to give him upThe owner, Nino, as is his perogative, chose to send a crew out to build the fence, and did so with my caution(s)Not much more that I can do than advize himJim O***All American Fences, Inc[redacted] ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I filed a complaint on August 7, and still nothing has been doneThe company sent me an email asking me to be patient and that is ALLNothing has been addressed.We want AAF to come out to our property and replace the damaged boards and postsIf they are not able or willing to do that, we want a refund of our money sufficient to cover the cost of having a different company come do the repairsWe want resolution by Sept1, AAF has been putting us off for months now and we cannot stain our fence until it is fixedWe are still being ignored by the company.Regards, [redacted] ***