All American Ford Kingston

The new Management of All American Ford of Kingston is extremely sympathetic to [redacted] ’s situationWe unfortunately are only hearing of these issues nowHowever we have reached out to [redacted] on a number of occasions in the past few weeks in an attempt to address his concernsAs of July [redacted] All American Ford has not made contact with [redacted] We would certainly like to help him in any way that we can

Revdex.com:At this time, my complaint, ID [redacted] regarding All American Ford Kingston has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

The new Management of All American Ford of Kingston is extremely sympathetic to [redacted]’s situation. We unfortunately are only hearing of these issues now. However we have reached out to [redacted] on a number of occasions in the past few weeks in an attempt to address his concerns. As of...

July [redacted] 2014 All American Ford has not made contact with [redacted]. We would certainly like to help him in any way that we can.

Revdex.com:At this time, my complaint, ID [redacted] regarding All American Ford Kingston has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding All American Ford Kingston has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Review: the car was purchased in April with a warranty and the next day I requested to have the warranty taken off. In July I noticed it had not been done. I followed up with a letter requesting it to taken care of. In October a second letter was sent and now there is a clause in the agreement that if the request is not handled in a timely manner I am allowed to calculate a 10% per month penalty...... however after another 2 months still nothing has been done so I may be forced to take legal action at my expense......... not right or fair.Desired Settlement: I would like the refund for the contract along with penalty allowed.

Consumer

Response:

At this time, I have not been contacted by All American Ford Kingston regarding complaint ID [redacted].Sincerely,[redacted]

Review: We purchased a Certified Used 2008 Ford Escape in July 2013. At the time of purchase I was told that since the vehicle was certified used (making it more money than originally advertised) that it would include all original options included in the model. The vehicle was missing back passenger head rests, back cargo cover and our spare remote key. I was told as soon as it arrives due to they had to be ordered that I would be called. A week after purchase the vehicle started making clicking noises, I called and spoke to [redacted] (our [redacted] he said come on in we will take a look it is covered in the warranty, I explained to him this is our only vehicle and I would need a rental, he said it wouldn't be a problem. Well it was a problem, I drove over an hour to the dealership, [redacted] was not there and I was told I would be responsible to pay for a rental. I was not prepared for this and very angry I had to leave work early to get up there before [redacted] was to leave and he wasn't even there. Months went by I checked in monthly to see the status of the parts and was told it was on back order, the wrong parts were ordered and then our calls would be dodged. When Id get [redacted] on the phone he would rush off the phone, say it was being handled and he would call back asap. This never happened. It is coming up on a year now and still no parts have come in and I am only able to get through to [redacted] if I call from a different number other than my own. This is a disgrace. We have two children that are in car seats and headrests are important for added protection in safety straps. Nothing has been done correctly in the process of buying this vehicle. The financial information they are supposed to send to the finance company was not sent in, I had to do that and it really seems like I did all the work in buying this vehicle. I do not understand the problem why this is taking so long to be fixed.Desired Settlement: I want the vehicle to have an entire system check to find and solve the clicking noise at no expense to me with a rental vehicle at no expense to me. I want my headrest, cargo cover and spare remote key. Nothing more or less than what was told was going to happen.

Business

Response:

The new Management of All American Ford of Kingston is extremely sympathetic to [redacted]’s situation. We unfortunately are only hearing of these issues now. However we have reached out to [redacted] on a number of occasions in the past few weeks in an attempt to address his concerns. As of July [redacted] 2014 All American Ford has not made contact with [redacted]. We would certainly like to help him in any way that we can.