All American Lawn & Tree Specialists, Inc

***I have attached your Moving Estimate which does not list materials, packing, or a long-carry included in the moveAlso, when the driver was at your location and you called into customer service, you stated that you didn't want to pay for the extra items, not included in the original estimate,
yet you never mentioned anything about the materials, packing, or a long-carry feeWould you please provide more information, as we've received conflicting statements from you regarding why you cancelled your move?

Complaint: ***
I am rejecting this response because: I didn't swindle anythingI made it perfectly clear that I had a 4+ bedroom home and square ft of home that needed to be movedI also explained to Mr M*** that I had a three leve homeMy wife and I also called back to reexplain this againThe movers not only showed up a day late they didn't have any thing prepared for the moveAlso, It was explained to me that I was bundling my move with other people to save on 35% of the cost I explained everything on the phone with MrM*** because I specially asked about someone coming out to inventory the homeThe only mistake I made was not knowing what cubic square foot equaledYour company never even called me on the moving dateI called the companyThe day after the move date, I was told it would be between 11-2pm again I had to call to find the moversThey arrived at 4:05pmWith guys instead of that I was told the previous dayThey showed with flip flops onThen I was given a quote for over 24,dollars.
Regards,
*** ***

Goods have been deliveredRegarding claims, I have attached a claims formPlease complete, sign, and return to ***Thank you

*** *** *** When you initially contacted us and gave us your inventory list, you e-signed our contract, on June 14, 2017, for pieces that needed to be moved from *** ** to *** **When our Quality Assurance Department (QA) called you, to go over inventory list again,
additional items were increased from pieces to piecesThe 1st and 2nd e-Signed Moving Estimate are both attached for your referenceWhen we arrived at your pickup address in *** *** you added even more items: bulky items, dresser, TV’s, miscpieces of furniture, and storage itemsI have attached your Bill of Loading (BOL) and Revised Written Estimate, which lists each item that was addedIn both of e-signed Moving Estimates, it states that if your inventory increases your cost will as wellIf at any time you felt you were being taken advantage of, you should have called our customer service, called our dispatch department, or just cancelled the move all together

***

Mr*** ***Per your desired settlement, I will have someone in upper management call you to go over your paperwork.Thank you

Complaint: ***
I am rejecting this response because:
I am printing my phone record will mail you the hard copies of my phone bill that show all of the calls we made to this company showing the dishes phone callsThe last one I made right before I filed this complaint I was on hold for minAnd seconds and didn't even get on the phone with anyone.
Regards,*** ***

*** *** I do not have a move under *** *** although, there is another move with a different first name, but this job has been deliveredPlease confirm the name the move is under so that we can investigate this matter further. Sincerely,Amy W***

Unfortunately, there is obviously some kind of miscommunication regarding this matter because you e-signed your contract for a pickup window of Monday or Tuesday, 11/21/or 11/22/I have attached your e-signed Binding Moving Estimate for your referenceWe would like to resolve this matter, as
customer satisfaction is our number one priorityPlease contact our office at *** or *** to resolve this matter.Happy Holidays!

MrKopka,Please make sure you are calling the correct phone number ((855)444-1347) and the right email address ([email protected])With that being said, I will have one of our manager's reach out to you today, regarding a refund for the fine you received of $200.Thank you

I will have dispatch look for missing itemsWith that being said, if we are unable to locate them, I have attached our claims form for missing and/or damaged items

I personally reached out to client and sent refund check via ***

Client's items are currently in transit and will be delivered by the end of this weekI have attached the client's e-signed moving estimate, which shows delivery will take place within calendar days of First Available Delivery Date (FAD)Client's FAD was June 5, so we have until June to
deliver the itemsAlso, client's move was estimated to cost $When we arrived to the location, the client needed packing materials that weren't included in the moveThe client's estimate went from $to $because of the packing materialsPlease see attached Bill of Lading (BOL)

*** With all due respect, why would you sign your “incorrect” contract twice? First, (when you were supposedly rushed and the contract was incorrect) you e-signed at 12:10:EST (in *** it would have only been 11:10:31, due to the time
difference, if I’m correctI have attached the e-signed the 1st e-signed moving estimateNext, you were contacted by our Quality Assurance Department (QA), and you added additional items to your inventory listFor example, you went from medium boxes to 15, medium boxes, and medium/large boxes, among other items that were added on to the inventory listYou then signed another e-signed moving estimate, which showed your price went from $3,to $4,I have also attached the 2nd e-signed moving estimateWhen we arrived at your location, you had boxes, as you stated in your complaintHow would you not think your move cost would increase if your inventory increased by this much? We spent time on fuel, employees, materials, and time that we could have spent at another location providing a moveWe lost money and time going to your location for you to refuse serviceYou were aware of our cancellation policy which is included in both attached e-signed moving estimatesThank you for your understanding and cooperation

*** *** I would first like to apologize that you were unhappy with your experience with our companyRegarding the pickup date of September 24, 2016, that is incorrectYou did not book with us and make the deposit for your move until September 29, How could we have picked up
your belongings five days before you hired us? Next, the original quote for your move was $1,840.00, which included $for full packingAnd lastly, I have attached your Binding Moving Estimate from the day you booked with us, September 29, 2016, that we scheduled your pickup date between October 5, and October 8, We showed up on Thursday, October 6, and that is when you cancelled your move with usUnfortunately, at pickup, your price did increase because you had more items than you were quoted for, but it had nothing to do with packingIn the attached Binding Moving Estimate, it clearly states that we guarantee the estimate as long as you provide us with an accurate description of your inventory list of the household items to be movedThe estimate also clearly lists our cancellation policy: "Customer understands that Credit Card and ACH deposits are nonrefundable once the reservation has been madeAny cancellation made after the reservation has been made will result in the forfeiture of the deposit(s) fee(s) paid..." Please see attached for proof of payment on September 29, 2016.Please contact our office directly if you would like to discuss this matter furtherEven though you cancelled our services, we would like to make your experience with us positive. Sincerely, Amy W***

Complaint: ***
I am rejecting this response because:I am rejecting this response because: Well I wont reject it yet but I wanted to let you know that I've been told or so time by this company that I will be hearing from a supervisor (including being told this by "the owner" Joseph H*** *, and haves yet to get a return call I would love to have you call the "Customer Service" line and see whom you can speak toI've made over calls and e mails since I've been dealing with this company and have been told nothing but LIES. Its currently 5PM in Chicago and , I have yet to hear from a "supervisor, Manager, the salesman or the owner (all whom at one time or another said "Ill call you back")In the response they said "we will call regarding your $fine wave spent over an additional $1,on this move with the original quote being $ I am always willing to let a company correct mistakes and I will keep you informed if I do hear from them but I have my sincere doubts.Thank you for your work on my behalfRegards, *** ***
Regards,
*** ***

[redacted]Please contact our office directly at [redacted] or [redacted]. We have not spoken with you since October 25, 2016; therefore, we did not know you were happy with your service. If you have missing/damaged items, we need to start the claims process, and...

unfortunately, cannot do that until you initiate a claim.We look forward to hearing from you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I already submitted a claim form through [redacted] 2 weeks ago.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the proposed solution may only address 50% of the expected outcome I'm seeking. I believed there are disclosure violations, bait and switch practices and other potential malicious acts, etc. that this company have committed and/or has been engaged in that must be addressed as well.Also, we have lost a few stuff, some expensive some not, and with some stuff delivered to us that got damaged during the transport. Hopefully this gets addressed in the claim process.Clearly, we're at the beginning stages of the process, and NOT nearly the END as of yet.
Regards,
[redacted]

[redacted]   First and foremost, please remember that every, single, phone call (incoming or outgoing) in our office is recorded. Next, when our representative called you to go over your move from [redacted] to [redacted], you refused to provide us with an inventory list. You insisted...

that you spoke with several other moving companies and you had 750 CF of items to move. No more. No less. Please see enclosed e-Signed Moving Estimate. It shows 750 CF at a rate of $4.50 per CF. When we arrived at your location, you had 4500 CF that needed to be relocated. 4500 CF, which is 600% more than you assured us. We informed you that we would have to have another straight truck sent (two in total) in or a semi-truck but we would honor your rate of $4.50 per CF. You tried to swindle us by refusing to provide an inventory list when you had 6 times the amount of items you said you had. When you e-Signed our Moving Estimate, you were aware of our cancellation policy. You also have to remember that we spent time and money on a foreman, workers, fuel, materials, and the fact that we could have been servicing another move. [redacted] we lost money on your job.