Complaint: [redacted] I am rejecting this response because:The Mover company was contacted by phone several times and David, Mike and customer service person repeatedly refuse to come back and assemble my bed and fix the damaged wall of my apartmentThe contract includes re-assembly of the furniture and driver, Alex, also agreed in writing to return back to fix the bedSo, Mover was aware of the dissatisfactionAs an alternate, I also asked for reiumbusment for reassembly cost, if I get handyman and Mover didn't agree to that, tooThe screws for the bed were given to one of the crew member and those were, deliberately hidden underneath the cloths in dresser drawer(The screws will not go by themselves underneath cloths, if not deliberately placed there.)Mover company has not explained why they didn't not accept bank certified check, as per contract conditionsIt doesn't serve any help to call them again, if they refused to address the issue several times beforeThey need to agree to come and fix the bed and damaged wallI emailed the pictures of damaged goods to George, as per Mover's request and didn't get any response.I like to get a written response here, what the Mover wants to do, rather than calling and arguing Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I choose to cancel this reservation and receive the full refund per your offer Regards, [redacted]
[redacted] Please contact our office directly at [redacted] or [redacted] We have not spoken with you since October 25, 2016; therefore, we did not know you were happy with your serviceIf you have missing/damaged items, we need to start the claims process, and unfortunately, cannot do that until you initiate a claim.We look forward to hearing from you
Complaint: [redacted] I am rejecting this response because: There were more issues than just lack of communicationThere were some things stated by the moving company that turned out not to be accurateAlso, the original quote was extremely lower than what we had to pay to receive our belongings Regards, [redacted]
I hate that you feel as though you were misrepresentedUnfortunately, depending on materials, packing, crating, it can increase the rate of your CFYou say we have an increasing of negative reviews, which would be because business triples during the summertime as that is our peak seasonPlease keep in mind that we have entirely more positive reviews than negative reviews, we service approximately 4,moves per yearI would like to apologize for the experience you had with our companyAt the same time, had we not protected your property properly, you would have bee susceptible to damagesWe definitely don't intend to damage furniture but it can happen when items are being loaded and unloaded onto a truck that is traveling miles
[redacted] First, I would like to apologize on behalf of our company that you feel as if you received poor customer service and/or were mistreatedPrior to booking with us, we informed you that you would have a two-day pickup window, between May 25th and 26thAttached is the e-signed moving estimate, which shows your pickup windowWe do not guarantee pickup and/or delivery times because it's not possible when dealing with logistics: Weather, traffic, and many other things can cause delaysAlso, remember, at booking, you were given a Manager's Discount of $because you were put on a piggy-back routeIn other words, there were other jobs on the same route, in the same truck as youIf a client, before you, has a smaller or larger job than estimated, it can change the time frame significantly.Regarding the waiting fee, again, because you are on a piggyback move, we have other client's on the same route as youThey, too, are given a 2-day pickup window, which we guaranteeAt pickup, we inform every client of possible scenarios that could cost more money at delivery, each item is listed on the 'Post Contract Services Order Form', e.g., Flights, stairs, long carry, re-delivery, waiting service, storage service, etcI have attached your signed form for your referenceOn the day of delivery, when we called you to give you a delivery ETA, we told you that delivery would be between and PMWhen we contacted you at 4:and told you we would be there in an hour, you informed the driver you were running late from workWe did not hear anything about a flat tire prior to this Revdex.com complaint.If you have any additional questions or concerns regarding this matter, please feel free to contact us directly at I [redacted] or [redacted] Thank you for your understanding and cooperation
[redacted] Your complaint states that you waited on our truck and called us numerous times, but in all actuality, it was the other way aroundI have attached our call log which states every time we tried to call youPlease remember that all incoming and outgoing phone calls at our office are recordedWhen we continuously couldn't get a hold of you, our truck had to move onto the next stop on the routeBecause we couldn't get a hold of you for pickup, we tried to reschedule your move but didn't have anything available until the following week, as you statedWe would like be happy to apply the payment to any move service needed in the next calendar year as your signed moving estimate states
Client was delivered, and we would like to apologize for any miscommunication or lack thereofWe have recently hired a new Customer Service Manager to help with such issues
[redacted] First and foremost, I would like to apologize on behalf of the company for any inconvenience we may have causedWe've been trying to reach you using the phone numbers that we have on file and keep getting voicemailWe can pick you up on Wednesday, July 5, with an additional discount for the issues and miscommunicationIf you decide to cancel, we will happily issue you a full refund of your deposit.Please let us know how you wish to proceed by calling [redacted] or [redacted] Thank you,Daphne B***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it... before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I already submitted a claim form through [redacted] 2 weeks ago. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because this response makes absolutely no sense whatsoever, and makes me believe more than ever that this entire situation was a scam This business response says: "we service approximately 4,moves per year."! With that many moves per year, I would have to guess you have an excellent idea as to what it will take to move a fairly well defined number and size of ONE bedroom set You weren't off by 10%! You were off by 100% You quoted CF and your driver said he needed two times the minimum of CF How can you be off by that much and not know exactly what you were doing AND your sales person, OWEN, knew what my budget was and insisted that I'd have enough room for more items I had less furniture that what I gave for the estimate, and I removed the boxes, and your driver still needed twice the space That sounds like a scam to me moves per year, you can't figure out one bedroom set within or 20% That's one ton of padding!Also, the driver never measured a single item Looked at it and immediately stated it wouldn't fit Less furniture than estimated an less boxes, and you were still off by more than 100% How can that be an honest mistake?This businesses increase in negative reviews was for six months of vsall of Not the summer! months vs the prior Maybe it's because this firm is successfully executing this type of misrepresentation Consider the following: The top Red Flags presented by the FMCSA: 1)The mover doesn’t offer or agree to an onsite inspection of your household goods and gives an estimate over the telephone or online — sight unseenThese estimates often sound too good to be trueThey usually are (Happened exactly this way)2) The moving company demands cash or a large deposit before the move (35% on the day of the estimate) Sounds large to me (Had to be an ACH, no other way - Again meets the red flag3) The mover asks you to sign blank or incomplete documents (Electronic signature on documents that were changed several times, next to impossible to read while Owen is pushing to get it locked in)Shame on me for trusting the Sales guy, Owen, who came off as understanding, and knowledgeable enough to create an estimate that would be close! The more I think of it, he was clearly the major player in this scam I hope they are wildly successful operating this way and taking $for doing nothing.The more I read, the more I'm convinced this was all a setup and I am ultimately the blame for letting it happen Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:we had discussed and was items were added to the quote (which is no longer available to see when I log in but I have in my possession), included a bed and head board, when they came to pick up said " this will cost an additional $600.00, of course when this was added the salesman said "no problem I will add this "you have plenty of room" as it turns out It was necessary I leave this behind and ASKED if they could take this and donate the bedframe (all wood) and dispose of the mattress They said of course then left it in the ally where both I and the building instructed them They cannot do, I was fined an additional $In between all the issues after calling every agency the owner did call me and was so nice and said "call me anytime and I will answer any questions, he made it seem he was concerned and asked I send him a synopsis of what happened, I did, and requested a response verifying he received no response no one EVER answered customer service, sales Never called me back (I have records of over calls and emailsYes she did received her positions and at the time of delivery paid an additional $600.00, plus the fine she paid in [redacted] for the mattress and frame that the drivers left in the alley I called the owner again today and am awaiting a return call and e mailed times with no response Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The Mover company was contacted by phone several times and David, Mike and customer service person repeatedly refuse to come back and assemble my bed and fix the damaged wall of my apartmentThe contract includes re-assembly of the furniture and driver, Alex, also agreed in writing to return back to fix the bedSo, Mover was aware of the dissatisfactionAs an alternate, I also asked for reiumbusment for reassembly cost, if I get handyman and Mover didn't agree to that, tooThe screws for the bed were given to one of the crew member and those were, deliberately hidden underneath the cloths in dresser drawer(The screws will not go by themselves underneath cloths, if not deliberately placed there.)Mover company has not explained why they didn't not accept bank certified check, as per contract conditionsIt doesn't serve any help to call them again, if they refused to address the issue several times beforeThey need to agree to come and fix the bed and damaged wallI emailed the pictures of damaged goods to George, as per Mover's request and didn't get any response.I like to get a written response here, what the Mover wants to do, rather than calling and arguing Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I choose to cancel this reservation and receive the full refund per your offer Regards, [redacted]
[redacted] Please contact our office directly at [redacted] or [redacted] We have not spoken with you since October 25, 2016; therefore, we did not know you were happy with your serviceIf you have missing/damaged items, we need to start the claims process, and unfortunately, cannot do that until you initiate a claim.We look forward to hearing from you
Complaint: [redacted] I am rejecting this response because: There were more issues than just lack of communicationThere were some things stated by the moving company that turned out not to be accurateAlso, the original quote was extremely lower than what we had to pay to receive our belongings Regards, [redacted]
I hate that you feel as though you were misrepresentedUnfortunately, depending on materials, packing, crating, it can increase the rate of your CFYou say we have an increasing of negative reviews, which would be because business triples during the summertime as that is our peak seasonPlease keep in mind that we have entirely more positive reviews than negative reviews, we service approximately 4,moves per yearI would like to apologize for the experience you had with our companyAt the same time, had we not protected your property properly, you would have bee susceptible to damagesWe definitely don't intend to damage furniture but it can happen when items are being loaded and unloaded onto a truck that is traveling miles
[redacted] First, I would like to apologize on behalf of our company that you feel as if you received poor customer service and/or were mistreatedPrior to booking with us, we informed you that you would have a two-day pickup window, between May 25th and 26thAttached is the e-signed moving estimate, which shows your pickup windowWe do not guarantee pickup and/or delivery times because it's not possible when dealing with logistics: Weather, traffic, and many other things can cause delaysAlso, remember, at booking, you were given a Manager's Discount of $because you were put on a piggy-back routeIn other words, there were other jobs on the same route, in the same truck as youIf a client, before you, has a smaller or larger job than estimated, it can change the time frame significantly.Regarding the waiting fee, again, because you are on a piggyback move, we have other client's on the same route as youThey, too, are given a 2-day pickup window, which we guaranteeAt pickup, we inform every client of possible scenarios that could cost more money at delivery, each item is listed on the 'Post Contract Services Order Form', e.g., Flights, stairs, long carry, re-delivery, waiting service, storage service, etcI have attached your signed form for your referenceOn the day of delivery, when we called you to give you a delivery ETA, we told you that delivery would be between and PMWhen we contacted you at 4:and told you we would be there in an hour, you informed the driver you were running late from workWe did not hear anything about a flat tire prior to this Revdex.com complaint.If you have any additional questions or concerns regarding this matter, please feel free to contact us directly at I [redacted] or [redacted] Thank you for your understanding and cooperation
[redacted] Your complaint states that you waited on our truck and called us numerous times, but in all actuality, it was the other way aroundI have attached our call log which states every time we tried to call youPlease remember that all incoming and outgoing phone calls at our office are recordedWhen we continuously couldn't get a hold of you, our truck had to move onto the next stop on the routeBecause we couldn't get a hold of you for pickup, we tried to reschedule your move but didn't have anything available until the following week, as you statedWe would like be happy to apply the payment to any move service needed in the next calendar year as your signed moving estimate states
Please provide your job number.Thank you!
Client was delivered, and we would like to apologize for any miscommunication or lack thereofWe have recently hired a new Customer Service Manager to help with such issues
[redacted] First and foremost, I would like to apologize on behalf of the company for any inconvenience we may have causedWe've been trying to reach you using the phone numbers that we have on file and keep getting voicemailWe can pick you up on Wednesday, July 5, with an additional discount for the issues and miscommunicationIf you decide to cancel, we will happily issue you a full refund of your deposit.Please let us know how you wish to proceed by calling [redacted] or [redacted] Thank you,Daphne B***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it... before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I already submitted a claim form through [redacted] 2 weeks ago. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because this response makes absolutely no sense whatsoever, and makes me believe more than ever that this entire situation was a scam This business response says: "we service approximately 4,moves per year."! With that many moves per year, I would have to guess you have an excellent idea as to what it will take to move a fairly well defined number and size of ONE bedroom set You weren't off by 10%! You were off by 100% You quoted CF and your driver said he needed two times the minimum of CF How can you be off by that much and not know exactly what you were doing AND your sales person, OWEN, knew what my budget was and insisted that I'd have enough room for more items I had less furniture that what I gave for the estimate, and I removed the boxes, and your driver still needed twice the space That sounds like a scam to me moves per year, you can't figure out one bedroom set within or 20% That's one ton of padding!Also, the driver never measured a single item Looked at it and immediately stated it wouldn't fit Less furniture than estimated an less boxes, and you were still off by more than 100% How can that be an honest mistake?This businesses increase in negative reviews was for six months of vsall of Not the summer! months vs the prior Maybe it's because this firm is successfully executing this type of misrepresentation Consider the following: The top Red Flags presented by the FMCSA: 1)The mover doesn’t offer or agree to an onsite inspection of your household goods and gives an estimate over the telephone or online — sight unseenThese estimates often sound too good to be trueThey usually are (Happened exactly this way)2) The moving company demands cash or a large deposit before the move (35% on the day of the estimate) Sounds large to me (Had to be an ACH, no other way - Again meets the red flag3) The mover asks you to sign blank or incomplete documents (Electronic signature on documents that were changed several times, next to impossible to read while Owen is pushing to get it locked in)Shame on me for trusting the Sales guy, Owen, who came off as understanding, and knowledgeable enough to create an estimate that would be close! The more I think of it, he was clearly the major player in this scam I hope they are wildly successful operating this way and taking $for doing nothing.The more I read, the more I'm convinced this was all a setup and I am ultimately the blame for letting it happen Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:we had discussed and was items were added to the quote (which is no longer available to see when I log in but I have in my possession), included a bed and head board, when they came to pick up said " this will cost an additional $600.00, of course when this was added the salesman said "no problem I will add this "you have plenty of room" as it turns out It was necessary I leave this behind and ASKED if they could take this and donate the bedframe (all wood) and dispose of the mattress They said of course then left it in the ally where both I and the building instructed them They cannot do, I was fined an additional $In between all the issues after calling every agency the owner did call me and was so nice and said "call me anytime and I will answer any questions, he made it seem he was concerned and asked I send him a synopsis of what happened, I did, and requested a response verifying he received no response no one EVER answered customer service, sales Never called me back (I have records of over calls and emailsYes she did received her positions and at the time of delivery paid an additional $600.00, plus the fine she paid in [redacted] for the mattress and frame that the drivers left in the alley I called the owner again today and am awaiting a return call and e mailed times with no response Regards, [redacted] ***
Our dispatch manager is looking into these claims, as we speak
[redacted] I have attached the claims form for your referencePlease make sure you are sending it to the correct email address: [redacted] Thank you