All American Moving Group acted as our TSP on a military change of duty station this past year Our origination packers and driver were outstanding We were concerned about our weight and our driver provided it to us as soon as he had the shipment weighed Somehow, that weight managed to increase when the paperwork was filed We requested a re-weigh and the weight increased even more This resulted in the loss of reimbursement for personally moved items In addition, they completely lost items during transit We filed a claim and were offered ridiculously low replacement values for the items THEY lost Unacceptable Their claims handlers come off as rude with their curt responses, capital letters and red fonts The whole process was frustrating and dissatisfactory We still have not been compensated for these missing items
All American Moving Group acted as our TSP on a military change of duty station this past year. Our origination packers and driver were outstanding. We were concerned about our weight and our driver provided it to us as soon as he had the shipment weighed. Somehow, that weight managed to increase when the paperwork was filed. We requested a re-weigh and the weight increased even more. This resulted in the loss of reimbursement for personally moved items.
In addition, they completely lost 5 items during transit. We filed a claim and were offered ridiculously low replacement values for the items THEY lost. Unacceptable. Their claims handlers come off as rude with their curt responses, capital letters and red fonts. The whole process was frustrating and dissatisfactory. We still have not been compensated for these missing items.
All American Moving Group acted as our TSP on a military change of duty station this past year Our origination packers and driver were outstanding We were concerned about our weight and our driver provided it to us as soon as he had the shipment weighed Somehow, that weight managed to increase when the paperwork was filed We requested a re-weigh and the weight increased even more This resulted in the loss of reimbursement for personally moved items In addition, they completely lost items during transit We filed a claim and were offered ridiculously low replacement values for the items THEY lost Unacceptable Their claims handlers come off as rude with their curt responses, capital letters and red fonts The whole process was frustrating and dissatisfactory We still have not been compensated for these missing items
All American Moving Group acted as our TSP on a military change of duty station this past year. Our origination packers and driver were outstanding. We were concerned about our weight and our driver provided it to us as soon as he had the shipment weighed. Somehow, that weight managed to increase when the paperwork was filed. We requested a re-weigh and the weight increased even more. This resulted in the loss of reimbursement for personally moved items.
In addition, they completely lost 5 items during transit. We filed a claim and were offered ridiculously low replacement values for the items THEY lost. Unacceptable. Their claims handlers come off as rude with their curt responses, capital letters and red fonts. The whole process was frustrating and dissatisfactory. We still have not been compensated for these missing items.