All American Moving

I write this letter in response to the above complaintI initiated an investigation but the contractor who serviced the above move on behalf of my company has not responded to my requestIn good faith I will refund the disputed amount requested by the customer in the amount of $as full and
final compensation for any and all claims arising from the move on 4/11/A check will be issued in the name of *** *** and mailed to :*** *** ***
*** *** ** ***Please allow 2-weeks for the check to be processed and issued.We apologize for any inconvenience but will resolve the issue accordingly.*** ***

Complaint: [redacted]
I am rejecting this response because:
My family decided to go with this company because of the good moving rate we were given.  Once they arrived they started to load all boxes leaving the larger furniture behind.  The Leader of the three people wanted to go over the bill and slapped us with a $250 deposit fee that we were not aware of along with a "special" fee to move plasma tv's.  We called the owner "[redacted]" to complain about this and he dropped it down to $175.  This should have been our first indication NOT TO USE THIS COMPANY.  The movers stopped 2 TIMES to get sodas at a gas station and got lost on Interstate 410 when they were iterally right behind us as we were going only 40 MPH, so yes I do understand that they cannot speed with a large load but we could not find them nowhere on Interstate 410.  We then called thier cell phone from the "Leader" of the three movers and have call logs and text messages to prove this.  It took a hour and half to reach our location.  Once the job was completed they only put together 2 beds we had.   The following day we realized while unpacking that boxes labeled "Jewlary, Clothing, Books, Kitchen and DVD's" were missing.  Along with a broken leg on our queen size bed that they improperly put together.  We contacted the owner and the Leader of the moving crew which could not really answer our questions because they were not near the truck to review it's contents.  We were constantly calling the owner [redacted] and to no avail they could not find our missing boxes.  [redacted] then became very irritated and stated "Do what you got to do" once we metioned the police report that was made at the Sheriff's Office.  [redacted] then stopped answering our phone call and never replied to us regarding our missing boxes.  We went to the address which was located on the reciept of our bill and talked to a tenant there which stated that the company "has not been there over a couple of years".  We then escalated our complaint to the Sheriffs office to a Theft Report.The fact of the matter is that while unpacking which everyone knows doesn't take a day, that is when you realize items are missing. [redacted] was contacted multiple times because of the many discoveries we have now made. His company was the only one who transported our boxes during the move.  And of course not answering customer phone call would not update you on Any recent findings.  Our story never changed because it was the same box labels once again as "H's clothes Bk's Jewlery". Perhaps next time you will be willing to answer calls and update your notes regarding the descriptions of the missing boxes. 
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