All American Pest Control

7–6–[redacted] CALLED US ON 1-7–FOR AN ANT PROBLEM.I WENT OUT TO CHECK OUT THE PROBLEM.I.TOLD HER THEY WERE ODOROUS ANTSEXPLAINED WHAT WE HAD TO DO.(TREAT INTERIOR,POWER SPRAY EXTERIOR.) THE COST WOULD BE $PLUS TAX BUT WE COULD NOT POWER SPRAY TILL THE MIDDLE OF MARCHSHE AGREED TO WAIT.WE CALLED IN MARCH AND SET UP AN APPOINTMENT FOR 3–20–15.I TREATED AS WE AGREED [redacted] CALLED ON 4–16–AND SAID SHE HAD PROBLEMS WITH ANTS AND WASPSSENT JOHN THERE HE FOUND BEES IN BACKYARD AND TREATED THEM AT NO CHARGE.S.HE HAD NO PROBLEM WITH ANTS AT THAT TIME.ON 4–26–SHE CALLED THE OFFICE AND SAID WASPS WERE BACK.I WENT BACK THERE AND WASPS WERE IN FRONT OVERHANGS AND FRONT PORCHI TREATED BOTH PLACES AND CHARGED HER $SERVICE CHARGE.S.HE PAID BY CHECK.NO ANTS AT THIS TIME SHE CALLED THE OFFICE AND SAID SHE SHOULDN'T HAVE BEEN CHARGED SHE WAS TOLD FIRST TIME WE TREATED IT AS A COURTISYSHE GOT IRATE AND HUNG UPON JONI[redacted] CALLED ON 5–4–FOR ANTS.WENT BACK AND TREATED KITCHEN.FOUND DEAD ANTS BUT NO LIVE ONES AT THIS TIME.M.R.S.CRUISE CALLED THE OFFICE 5–26–SAID SHE HAD ANTS.] WENT BACK 5–27–SHE SAID SHE HAD ANTS IN KITCHEN AND DECK.I TREATED KITCHEN AND POWER SPRAYED EXTERIOR AND PORCH AT NO CHARGE[redacted] HAD A DAY GUARANTEE FROM 3-20–TO 5-20-SHE CALLED THE OFFICE ON 5–27–AND SPOKE WITH JON AND WANTED US TO GUARANTEE THESE ANTS WOULD NOT EVER COME BACK.SHE WAS TOLD WE COULD NOT GUARANTEE THAT BECAUSE CHEMICAL ONLY LASTS UP TO DAYS BEFORE A NEW SERVICE NEEDS TO BE PERFORMEDSHE GOT VERY NASTY AND HUNG UPON JONI.THEN WE HEARD SHE CONTACTED Revdex.com AND FILED A COMPLAINT | FEEL WE DID EVERYTHING IN OUR POWER TO SATISFY HER WITH NO RESULTS.THANK YOU,RICHARD N

Complaint: ***
I am rejecting this response because:--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Jul 23, at 10:AMSubject: Fwd:To: *** *** ---------- Forwarded message ----------From: *** *** Date: Wed, Jul 22, at 1:PMSubject: To: "[email protected]" ref: #*** American Pest ControlIn response to their response:`1-They came out here a total of times, no more than that.2-I had to personally get rid of the ants and the wasps,....I asked them to tell me where the wasps were coming from...their person told me that he could not treat the whole lawn because it was against the lawI told him that I did not ask him to treat the whole lawn , just find out where the wasps were coming from,.3-Right from the beginning I had to wait a month for them to come out because they said they had to use a special agent that would 'freeze' in the cold weather.When the guy came out, he did not use any special agent, just the metal can with the hose that they use for everythingNothing came out of there but a spray...there was no special foam or agent of any kindThey told me that they could take care of it on one visit, which is why I hired them in the first place.I had to ask them to come back twice because I came into my kitchen in the morning and hundreds of ants were all over the sink, the floor and the stove....I had to purchase *** to kill the ants and the wasps,because they continued to occur.As I said previously, insect extermination is an exact science.....This should have been taken care of on the first visit, which is what I was promisedThe wasps were a separate issueThe owner (Joni) misunderstood that I was asking for them to return for wasps, when it was for ants. She admitted that she was 'confused' about thatand I told her that I was not confused...I HAD TO PERSONALLY GET RID OF THE ANTS AND THE WASPS, WITH A CANS OF '***'.,and still have to fight the battle on occasion.IRegards,
*** ***

7–6–2015[redacted] CALLED US ON 1-7–2015 FOR AN ANT PROBLEM.I WENT OUT TO CHECK OUT THE PROBLEM.I.TOLD HER THEY WERE ODOROUS ANTS. EXPLAINED WHAT WE HAD TO DO.(TREAT INTERIOR,POWER SPRAY EXTERIOR.) THE COST WOULD BE $145.00 PLUS TAX BUT WE COULD NOT POWER SPRAY TILL THE MIDDLE OF MARCH. SHE...

AGREED TO WAIT.WE CALLED IN MARCH AND SET UP AN APPOINTMENT FOR 3–20–15.I TREATED AS WE AGREED. [redacted] CALLED ON 4–16–15 AND SAID SHE HAD PROBLEMS WITH ANTS AND WASPS. SENT JOHN THERE . HE FOUND BEES IN BACKYARD AND TREATED THEM AT NO CHARGE.S.HE HAD NO PROBLEM WITH ANTS AT THAT TIME.ON 4–26–15 SHE CALLED THE OFFICE AND SAID WASPS WERE BACK.I WENT BACK THERE AND WASPS WERE IN FRONT OVERHANGS AND FRONT PORCH. I TREATED BOTH PLACES AND CHARGED HER $45.00 SERVICE CHARGE.S.HE PAID BY CHECK.NO ANTS AT THIS TIME SHE CALLED THE OFFICE AND SAID SHE SHOULDN'T HAVE BEEN CHARGED SHE WAS TOLD FIRST TIME WE TREATED IT AS A COURTISY. SHE GOT IRATE AND HUNG UPON JONI.[redacted] CALLED ON 5–4–15 FOR ANTS.WENT BACK AND TREATED KITCHEN.FOUND DEAD ANTS BUT NO LIVE ONES AT THIS TIME.M.R.S.CRUISE CALLED THE OFFICE 5–26–15 SAID SHE HAD ANTS.] WENT BACK 5–27–15. SHE SAID SHE HAD ANTS IN KITCHEN AND DECK.I TREATED KITCHEN AND POWER SPRAYED EXTERIOR AND PORCH AT NO CHARGE.[redacted] HAD A 60 DAY GUARANTEE FROM 3-20–15 TO 5-20-15. SHE CALLED THE OFFICE ON 5–27–15 AND SPOKE WITH JON AND WANTED US TO GUARANTEE THESE ANTS WOULD NOT EVER COME BACK.SHE WAS TOLD WE COULD NOT GUARANTEE THAT BECAUSE CHEMICAL ONLY LASTS UP TO 90 DAYS BEFORE A NEW SERVICE NEEDS TO BE PERFORMED. SHE GOT VERY NASTY AND HUNG UPON JONI.THEN WE HEARD SHE CONTACTED Revdex.com AND FILED A COMPLAINT | FEEL WE DID EVERYTHING IN OUR POWER TO SATISFY HER WITH NO RESULTS.THANK YOU,RICHARD N

Complaint: [redacted]
I am rejecting this response because:
--------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Jul 23, 2015 at 10:40 AMSubject: Fwd:To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------
From: [redacted] <[redacted].com>Date: Wed, Jul 22, 2015 at 1:00 PMSubject: To: "[email protected]" <[email protected]>
ref: #[redacted] American Pest Control
In response to their response:
`1-They came out here a total of 3 times, no more than that.
2-I had to personally get rid of the ants and the wasps,....I asked them to tell me where the wasps were coming from...their person told me that he could not treat the whole lawn because it was against the law. I told him that I did not ask him to treat the whole lawn , just find out where the wasps were coming from,.
3-Right from the beginning I had to wait a month for them to come out because they said they had to use a special agent that would 'freeze' in the cold weather.
When the guy came out, he did not use any special agent, just the metal can with the hose that they use for everything. Nothing came out of there but a spray...there was no special foam or agent of any kind. They told me that they could take care of it on one visit,  which is why I hired them in the first place.
I had to ask them to come back twice because I came into my kitchen in the morning and hundreds of ants were all over the sink, the floor and the stove....I had to purchase [redacted] to kill the ants and the wasps,because they continued to occur.
As I said previously, insect extermination is an exact science.....This should have been taken care of on the first visit, which is what I was promised. The wasps were a separate issue. The owner (Joni) misunderstood that I was asking for them to return for wasps, when it was for ants.  She admitted that she was 'confused' about that. and I told her that I was not confused...
I HAD TO PERSONALLY GET RID OF THE ANTS AND THE WASPS, WITH A CANS OF '[redacted]'.,and still have to fight the battle on occasion.
I
Regards,
[redacted]

Review: I purchased a home on 12/10/2012 which included a transferrable year contract protecting the home against termites thru All American Termite and Pest Control effective 10/10/2012 to 10/10/2013. On 5/5/2012 I noticed an infestation of flying termites in my home. I captured a bug to show the termite man and called All American to set up an appointment. I was scheduled for 5/7/2013 at 4:30 pm. The owner [redacted] is the only termite control specialists so he arrived at my property and reviewed the contract and informed me that the bug was a flying termite and he would treat one area for the termites. I asked him to examine our porch because the day I noticed the flying termites in my home my youngest son who is only 2 years old fell through the porch steps and there was termite damage to the wood that he broke through. The owner told me he wouldn't treat the porch as it wasn't part of the home (????) and would only treat the one spot he felt was infested. He then began to walk away from me when I started questioning his reasoning. I hurried after him and crashed into my kids baby pool in my haste to catch up to him as he was already getting in his truck to leave without resolving my issue. He assumedly thought I had kicked the pool and turned around and called my a "crazy nut, lady" and jumped in his truck and peeled out of my driveway. I called his office that same day and spoke with the receptionist who informed me she would leave a message for him. My husband called the office and received the same treatment on 5/9. I called on 5/10, 5/14, 5/16 and 5/17- all of these calls resulted in me leaving a message with the receptionist who assured me she would give him the message and I still haven't even received a phone call from the receptionist informing me if the owner truly wanted to back out of his legal contract to treat our property of termites. I contacted a lawyer to ask what I should do and he told me I could contact your company, better business boro and write a letter to the company informing them of my intent to hold him to his contract. I called the company ( all American) on 5/22 and was connected to the answering service whom took a message and still no return phone call from anybody at the company. The treatment cost through a new company runs upwards of $500-$600 and then we can continue to renew the contract for the $95 range. I have original and copies of the signed and dated contract for the property.Desired Settlement: Treat the whole property for termites per the legal signed and dated contract.

Consumer

Response:

[redacted]<[redacted]>