To Whom It May Concern: This letter is in regard to the chargeback notification that we received with reference to Ms [redacted] *** We will be disputing this claim, and request this matter be closed Ms [redacted] knowingly accepted our offer and accepted responsibility for her payments, which she did agree to complete Enclosed are copies of Ms***'s confirmation letter and a copy of our verification policies We contacted Ms [redacted] on 4/11/and offered her service on a bundle of magazines, which she accepted Later that evening, our verification department contacted Ms [redacted] to go over the terms of the order During this recorded conversation, they explained which magazines Ms [redacted] would receive, her payment plan & method, received authorization to process all payments of through her account number 1406, the delivery timeframe for the magazines, and the cancellation period, to which she agreed If requested, a copy of this recorded conversation can be provided The following day, Ms***'s confirmation letter was sent, which also explained the above terms Ms***'s cancellation period passed without any contact from her, so we went to the expense to fulfill and process the order as originally agreed We have attempted several times to contact and work with Ms [redacted] on her account, however we have been unsuccessful We are willing to work with Ms [redacted] on her account We can spread out her payments, or change her method of payment to something more convenient for her However, Ms [redacted] did authorize us to process the payment in question If you have any further questions or concerns, please contact me at ###-###-#### Thank you.Sincerely, AllChris [redacted] American Readers, Inc
I am rejecting this response because: they did not play back the the recorded message to meMy voice mail is not full and I showed no attempted at the manager calling meThey promised to call me me back with the recordings and they didn'tI called them and they didn't play them for meThat is when I asked for the manager to call meI left a message for them to call me on February and they didn't call meThey only called me the first time with what they said was a good dealIt wasn'tAnd I feel I have been taken advantaged of
I am rejecting this response because: I have received nothing from this business at allNo magazines, gift cards etc! Oh I'm sure you did lose the recording because you are lying and a fraudulent company! I would very much appreciate My money back! If anything at all, minus the $if you have too and send me the rest! Because $is all I agreed to! Thank you!
On 10/31/Mr [redacted] registered on our partnetship website and agreed to be called for sales and promotionsWe then reached out to him and offered him a bundle of magazines with $in online gift cards as a gift wth his purchaseHe agreed to sign up, provided her debit card information and agreed to the terms, and the delivery time frame for the magazinesAfter very slowly and clearly explaining the terms to which she agreed to on a tape recorded conversation we had him repeat back to us his payment amount, number of payments he was to make, and which card to use and on what days to use that cardThis tape can be provided upon requestHe also received the gift card codes that we emailed to him, as we got the “recieved receipt” sent back to us from his email addressThis customer is in good standing with our company and has months remaining on his payments, and then after that he has months of magazine service that there will not be a charge forWe do expect him to honor the agreement that he signed up for, as we have already paid in advance for his serviceWe are more than happy to cut his payments down if there is an affordability issueWe would invite him to contact us so that we can work it out together
I am rejecting this response because: I contacted this business myself and they told me that when my debit card was used it was used under a different name and that I needed to have a copy of my debit card sent to them or a statement from my direct express card sent to them proving that I was the only one authorized to use my cardWhen I contacted direct express they sent me all of my statements and I tried contacting all american readers again asking for there fax number so I could resolve this matter and the person on spoke with refused to give me the fax number so we could resolve this matterIf there is anything that the Revdex.com needs from me to prove that I am the only one authorized on my direct express card for my disability payments, I will send email them to youSincerely Deborah R [redacted]
We spoke with this customer yesterday, and we did him a favor and dropped our price down to accomidate him, which he accepted the new agreement We are confused as to why he would file a complaint with you now?
I am not finding any customer in our database with this name What is the address and phone number listed on the account? I am trying to be helpful, but as it stands, I cannot find this customer at all
To Whom It May Concern: This letter is in regard to the chargeback notification that we received with reference to MrFred *** We will be disputing this claim, and request that this matter be closed Mr [redacted] knowingly accepted our offer and accepted responsibility for his payments, which he did agree to complete Enclosed are copies confirmation letter and a copy of our verification policies We contacted Mr [redacted] on 7/6/and offered him service on a bundle of magazines, which he accepted Later that evening, our verification department contacted Mr [redacted] to go over the terms of the order During this recorded conversation, they explained which magazines Mr [redacted] would receive, his payment plan & method, received authorization to process all payments of through his account number 5025, the delivery time frame for the magazines, and the cancellation period, to which he agreed If requested, a copy of this recorded conversation can be provided The following day, Mr***'s confirmation letter was sent, which also explained the above terms Mr***'s cancellation period passed without any contact from him, so we went to the expense to fulfill and process the order as originally agreed WE have attempted several times to contact and work with Mr [redacted] on his account, however we have been unsuccessful We are willing to work with Mr [redacted] on his account WE can spread out his payments, or change his method of payment to something more convenient for him however, Mr [redacted] did authorize us to process the payment in question If you have any further questions or concerns, please contact me [redacted] Thank you.Sincerely, AllChris [redacted] American Readers, Inc***corresponding documents attached
We spoke with this customer on March 1st, he requested to hear the tape recorded conversation of him agreeing clearly to our terms and payments, which we played for him He still requested to speak with a manager, so we called him back later that day and his voice mailbox was full We are still waiting to hear from him We are willing to work with him, but we do ask that he honor his agreement that he made with us, becuase we went ahead and paid to have the order filled since he wanted us to Our company is now financially on the hook
We are having technical problems finding the tape recording, but we reviewed the notes on the order, and we did fulfill everything on our end We paid to fulfill his order, and gave him $in gift cards He made his first few monthly payments, then his card went "invalid", and spoke with your collection team and said he would call back in and provide a new card He did not mention anything about us "not living up to our end" and never called into customer service to say that anything was wrong We go to great expense to fill customers orders after they place them, and we need to be repaid When MrJohnson did not call us back with a new card like he said he would, we called but he would not answer At this point, we send the debt to a 3rd party collection agency He has now provided his payment information to them, acknowledged that he owes the money, and is set up in a payment arrangement to give us our money back that he owes He just set up this arrangement on the 20th of this month, after he made this complaint to you?
I am rejecting this response because:I asked for a phone number to contact the business so that I could request a cancellation of the order The phone number provided in the order confirmation was not a working number (888)906- After filing the complaint, I was calling what I thought to be another company to cancel a subscription to a coupon service, when the person I was talking to mentioned the magazine subscription I tried to have him cancel the magazine order as well and he steadfastly refused to do it I explained about the phone number and that I was not able to contact the company ,"All American Readers", yet he still refused to cancel the order.So I was forced to accept a lesser offer to reduce the amount of money I would be losing I still want the order cancelled outright They have refused to do so I contacted you after calling them at a non-working number I simply by chance happened to get in touch with them while calling about another matter with another company They make it sound as if I contacted you after talking to themThe matter is still not resolved to my satisfaction I simply took the lesser of two evils because I was forced into it
On 08/08/Ms [redacted] registered on our partnership website and agreed to be called for sales and promotionsWe then reached out to her and offered her a bundle of magazines with $in online gift cards as a gift with her purchaseShe agreed to sign up, provided her debit card information and agreed to the terms, and the delivery time frame for the magazines, which is 6-weeksAfter very slowly and clearly explaining the terms to which she agreed to on a tape recorded conversation we had her repeat back to us her payment amount, number of payments she was to make, and which card to use and on what days to use that cardThis tape can be provided upon requestShe also received the gift card codes that we emailed to him, as we got the “received receipt” sent back to us from her email addressThis customer has months remaining on his payments, and then after that he has months of magazine service that there will not be a charge forWe do expect her to honor the agreement that she signed up for, as we have already paid in advance for her serviceWe are more than happy to cut her payments down if there is an affordability issueWe would invite her to contact us so that we can work it out together
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
This is not our customer, and we did not speak with them last month, or any other month We did find out that another company that we use to have do our collections/customer service with may have been "sliding" orders onto their books, as we found out the set up a merchant account with OUR number on it, posing as us This is a huge problem that we are looking into right now
On 04/07/Mr [redacted] registered on our partnership website and agreed to be called for sales and promotionsWe then reached out to him and offered him a bundle of magazines with $in online gift cards as a gift with his purchaseHe agreed to sign up, provided his debit card information and agreed to the terms, and the delivery time frame for the magazines, which is 6-weeks We also explained to him that we allow weeks for cancellation, and sent that to him in writing as wellAfter very slowly and clearly explaining the terms to which he agreed to on a tape recorded conversation we had him repeat back to us his payment amount, number of payments he was to make, and which card to use and on what days to use that cardThis tape can be provided upon requestHe also received the gift card codes that we emailed to him, as we got the “received receipt” sent back to us from his email addressThis customer has months remaining on his payments, and then after that he has months of magazine service that there will not be a charge forWe do expect him to honor the agreement that he signed up for
I am rejecting this response because: they called me and said I would receive a dollar Visa card in 7-business days.when I didn't receive my card I called back and they then informed me that I had to go to their site to order so I told them I wanted to cancel my order and they then said it was too late to cancelI had just placed the order and they took my money and when I tried to order the product they offered the codes wouldn't allow me to order.they still wouldn't cancel me so I had to close my account of years to ensure that they would not take anymore money..sad that they are allowed to take people's money with information
To Whom It May Concern: This letter is in regard to the chargeback notification that we received with reference to Ms [redacted] *** We will be disputing this claim, and request this matter be closed Ms [redacted] knowingly accepted our offer and accepted responsibility for her payments, which she did agree to complete Enclosed are copies of Ms***'s confirmation letter and a copy of our verification policies We contacted Ms [redacted] on 4/11/and offered her service on a bundle of magazines, which she accepted Later that evening, our verification department contacted Ms [redacted] to go over the terms of the order During this recorded conversation, they explained which magazines Ms [redacted] would receive, her payment plan & method, received authorization to process all payments of through her account number 1406, the delivery timeframe for the magazines, and the cancellation period, to which she agreed If requested, a copy of this recorded conversation can be provided The following day, Ms***'s confirmation letter was sent, which also explained the above terms Ms***'s cancellation period passed without any contact from her, so we went to the expense to fulfill and process the order as originally agreed We have attempted several times to contact and work with Ms [redacted] on her account, however we have been unsuccessful We are willing to work with Ms [redacted] on her account We can spread out her payments, or change her method of payment to something more convenient for her However, Ms [redacted] did authorize us to process the payment in question If you have any further questions or concerns, please contact me at ###-###-#### Thank you.Sincerely, AllChris [redacted] American Readers, Inc
I am rejecting this response because: they did not play back the the recorded message to meMy voice mail is not full and I showed no attempted at the manager calling meThey promised to call me me back with the recordings and they didn'tI called them and they didn't play them for meThat is when I asked for the manager to call meI left a message for them to call me on February and they didn't call meThey only called me the first time with what they said was a good dealIt wasn'tAnd I feel I have been taken advantaged of
I am rejecting this response because: I have received nothing from this business at allNo magazines, gift cards etc! Oh I'm sure you did lose the recording because you are lying and a fraudulent company! I would very much appreciate My money back! If anything at all, minus the $if you have too and send me the rest! Because $is all I agreed to! Thank you!
On 10/31/Mr [redacted] registered on our partnetship website and agreed to be called for sales and promotionsWe then reached out to him and offered him a bundle of magazines with $in online gift cards as a gift wth his purchaseHe agreed to sign up, provided her debit card information and agreed to the terms, and the delivery time frame for the magazinesAfter very slowly and clearly explaining the terms to which she agreed to on a tape recorded conversation we had him repeat back to us his payment amount, number of payments he was to make, and which card to use and on what days to use that cardThis tape can be provided upon requestHe also received the gift card codes that we emailed to him, as we got the “recieved receipt” sent back to us from his email addressThis customer is in good standing with our company and has months remaining on his payments, and then after that he has months of magazine service that there will not be a charge forWe do expect him to honor the agreement that he signed up for, as we have already paid in advance for his serviceWe are more than happy to cut his payments down if there is an affordability issueWe would invite him to contact us so that we can work it out together
I am rejecting this response because:This information is untrue
I am rejecting this response because: I contacted this business myself and they told me that when my debit card was used it was used under a different name and that I needed to have a copy of my debit card sent to them or a statement from my direct express card sent to them proving that I was the only one authorized to use my cardWhen I contacted direct express they sent me all of my statements and I tried contacting all american readers again asking for there fax number so I could resolve this matter and the person on spoke with refused to give me the fax number so we could resolve this matterIf there is anything that the Revdex.com needs from me to prove that I am the only one authorized on my direct express card for my disability payments, I will send email them to youSincerely Deborah R [redacted]
This customer was cancelled out and refunded yesterday 1/8/
We spoke with this customer yesterday, and we did him a favor and dropped our price down to accomidate him, which he accepted the new agreement We are confused as to why he would file a complaint with you now?
I am not finding any customer in our database with this name What is the address and phone number listed on the account? I am trying to be helpful, but as it stands, I cannot find this customer at all
To Whom It May Concern: This letter is in regard to the chargeback notification that we received with reference to MrFred *** We will be disputing this claim, and request that this matter be closed Mr [redacted] knowingly accepted our offer and accepted responsibility for his payments, which he did agree to complete Enclosed are copies confirmation letter and a copy of our verification policies We contacted Mr [redacted] on 7/6/and offered him service on a bundle of magazines, which he accepted Later that evening, our verification department contacted Mr [redacted] to go over the terms of the order During this recorded conversation, they explained which magazines Mr [redacted] would receive, his payment plan & method, received authorization to process all payments of through his account number 5025, the delivery time frame for the magazines, and the cancellation period, to which he agreed If requested, a copy of this recorded conversation can be provided The following day, Mr***'s confirmation letter was sent, which also explained the above terms Mr***'s cancellation period passed without any contact from him, so we went to the expense to fulfill and process the order as originally agreed WE have attempted several times to contact and work with Mr [redacted] on his account, however we have been unsuccessful We are willing to work with Mr [redacted] on his account WE can spread out his payments, or change his method of payment to something more convenient for him however, Mr [redacted] did authorize us to process the payment in question If you have any further questions or concerns, please contact me [redacted] Thank you.Sincerely, AllChris [redacted] American Readers, Inc***corresponding documents attached
We spoke with this customer on March 1st, he requested to hear the tape recorded conversation of him agreeing clearly to our terms and payments, which we played for him He still requested to speak with a manager, so we called him back later that day and his voice mailbox was full We are still waiting to hear from him We are willing to work with him, but we do ask that he honor his agreement that he made with us, becuase we went ahead and paid to have the order filled since he wanted us to Our company is now financially on the hook
We are having technical problems finding the tape recording, but we reviewed the notes on the order, and we did fulfill everything on our end We paid to fulfill his order, and gave him $in gift cards He made his first few monthly payments, then his card went "invalid", and spoke with your collection team and said he would call back in and provide a new card He did not mention anything about us "not living up to our end" and never called into customer service to say that anything was wrong We go to great expense to fill customers orders after they place them, and we need to be repaid When MrJohnson did not call us back with a new card like he said he would, we called but he would not answer At this point, we send the debt to a 3rd party collection agency He has now provided his payment information to them, acknowledged that he owes the money, and is set up in a payment arrangement to give us our money back that he owes He just set up this arrangement on the 20th of this month, after he made this complaint to you?
I am rejecting this response because:I asked for a phone number to contact the business so that I could request a cancellation of the order The phone number provided in the order confirmation was not a working number (888)906- After filing the complaint, I was calling what I thought to be another company to cancel a subscription to a coupon service, when the person I was talking to mentioned the magazine subscription I tried to have him cancel the magazine order as well and he steadfastly refused to do it I explained about the phone number and that I was not able to contact the company ,"All American Readers", yet he still refused to cancel the order.So I was forced to accept a lesser offer to reduce the amount of money I would be losing I still want the order cancelled outright They have refused to do so I contacted you after calling them at a non-working number I simply by chance happened to get in touch with them while calling about another matter with another company They make it sound as if I contacted you after talking to themThe matter is still not resolved to my satisfaction I simply took the lesser of two evils because I was forced into it
On 08/08/Ms [redacted] registered on our partnership website and agreed to be called for sales and promotionsWe then reached out to her and offered her a bundle of magazines with $in online gift cards as a gift with her purchaseShe agreed to sign up, provided her debit card information and agreed to the terms, and the delivery time frame for the magazines, which is 6-weeksAfter very slowly and clearly explaining the terms to which she agreed to on a tape recorded conversation we had her repeat back to us her payment amount, number of payments she was to make, and which card to use and on what days to use that cardThis tape can be provided upon requestShe also received the gift card codes that we emailed to him, as we got the “received receipt” sent back to us from her email addressThis customer has months remaining on his payments, and then after that he has months of magazine service that there will not be a charge forWe do expect her to honor the agreement that she signed up for, as we have already paid in advance for her serviceWe are more than happy to cut her payments down if there is an affordability issueWe would invite her to contact us so that we can work it out together
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
This is not our customer, and we did not speak with them last month, or any other month We did find out that another company that we use to have do our collections/customer service with may have been "sliding" orders onto their books, as we found out the set up a merchant account with OUR number on it, posing as us This is a huge problem that we are looking into right now
On 04/07/Mr [redacted] registered on our partnership website and agreed to be called for sales and promotionsWe then reached out to him and offered him a bundle of magazines with $in online gift cards as a gift with his purchaseHe agreed to sign up, provided his debit card information and agreed to the terms, and the delivery time frame for the magazines, which is 6-weeks We also explained to him that we allow weeks for cancellation, and sent that to him in writing as wellAfter very slowly and clearly explaining the terms to which he agreed to on a tape recorded conversation we had him repeat back to us his payment amount, number of payments he was to make, and which card to use and on what days to use that cardThis tape can be provided upon requestHe also received the gift card codes that we emailed to him, as we got the “received receipt” sent back to us from his email addressThis customer has months remaining on his payments, and then after that he has months of magazine service that there will not be a charge forWe do expect him to honor the agreement that he signed up for
I am rejecting this response because: they called me and said I would receive a dollar Visa card in 7-business days.when I didn't receive my card I called back and they then informed me that I had to go to their site to order so I told them I wanted to cancel my order and they then said it was too late to cancelI had just placed the order and they took my money and when I tried to order the product they offered the codes wouldn't allow me to order.they still wouldn't cancel me so I had to close my account of years to ensure that they would not take anymore money..sad that they are allowed to take people's money with information