All American Real Estate

Hello,My Office is an equal opportunity housing officewe have logo's on windows and advertising at all timesI have been a Realtor for over yearsa Broker for 2-yrs Never that I know of have I had a complaintOur office policy requires us to verify income and previous rental info before we show to possible applicantsWe are Property Management and Sales Office so we cannot go and show to people that are not qualified income by times the amount of rent(this is an industry standard)after we show we then take the 30$ credit check application fee for further review we do not discriminate we have a wide range of clients in our office [redacted] and her daughter only showed her [redacted] income and a check from a trust account, she also showed her daughters info that was a negative income All we asked for, was her last years of W-2's to prove trust incomeand to tell you, all our clients normally give SS#'s and she didn't want to and I told her that was okbut she needed to get us the w-and black out those #'s, but that we would need them in the end if she wanted the home We told her time and again our policy and it did not change and she was not happy about it...Not at any time did we speak harshly or rudely, just matter of factually we did ask her to not talk to us rudely when she didn't get a different answer on the phone today and she was getting nasty to us [redacted] 3:pm 10/01/came to my office with a recording devise she did not ask my permission to record me she asked for an appointment to see [redacted] and /or for her info back I let her know we are an equal opportunity business and rent to all nationalities and that we require the same information from all parties, it is our office policy to request it up front I reminded her that as a Broker that I am required to hold copies of anything that comes into our office for 3-years and handed over her originals(She voluntarily left her information originally ..for us to review)she proceeded to tell me that her lawyer is involvedI told her that I did disclose to her and her daughter that we needed to keep copies in our office for 3-years, she was trying to get combative with me and then I asked her to leave We are including her info so you can see that she did not qualifythe trust check is not enough...Sincerely [redacted] [redacted]

Again I will contact the C.A.RLawyer and do what they request of me regarding this matterhave an awesome day!

I am rejecting this response because:[redacted] has not given me a time frame for this solution. When will she get this done? And will she stop sharing my information without my consent?

Again I will contact the C.A.R. Lawyer and do what they request of me regarding this matter... have an awesome day!

Hello,My Office is an equal opportunity housing office... we have logo's on windows and advertising at all times.. I have been a Realtor for over 10 years. a Broker for 2-3 yrs .. Never that I know of have I had a complaint... Our office policy requires us to verify income and previous rental info...

before we show to possible applicants... We are Property Management and Sales Office so we cannot go and show to people that are not qualified income by 3 times the amount of rent(this is an industry standard).... after we show we then take the 30$ credit check application fee for further review...     we do not discriminate we  have a wide range of clients in our office ... [redacted] and her daughter only showed her [redacted] income and a check from a trust account, she also showed her daughters info that was a negative income ... All we asked for,  was her last 2 years of W-2's to prove trust income... and to tell you, all our clients normally give SS#'s and she didn't want to and I told her that was ok.. but she needed to get us the w-2 and black out those #'s,  but that we would need them in the end if she wanted the home.....   We told her time and again our policy and it did not change and she was not happy about it...Not at any time did we speak harshly or rudely, just matter of factually .... we did  ask her to not talk to us rudely when she didn't get a different answer on the phone today and she was getting nasty to us ...... [redacted]  3:45 pm  10/01/2015 came to my office with a recording devise she did not ask my permission to record me .. she asked for an appointment to see [redacted] and /or for her info back I let her know we are an equal opportunity business and rent to all nationalities and that we require the same information from all parties, it is our office policy to request it up front ... I reminded her that as a Broker that I am required to hold copies of anything that comes into our office for 3-4 years and handed over her originals. (She voluntarily left her information originally ..for us to review)..... she proceeded to tell me that her lawyer is involved. I told her that I did disclose to her and her daughter that we needed to keep copies in our office for 3-4 years,  she was trying to get combative with me and then I asked her to leave...  We are including her info so you can see that she did not qualify... the trust check is not enough...Sincerely [redacted]  [redacted]

Review: [redacted] owner of All American Real Estate required that I submit my financial information before she would show me the house for rent at [redacted]. After I gave her this information which she could verify I had enough income to pay the rent if I wanted to rent the property along with contact information for all past landlords. She then tells me she wanted my tax returns for 2 years. This is all before I even saw the property for rent and before I had made any decision to actually rent the property. When I told her I had the tax returns in storage 3 hours away in [redacted] and would submit them after I saw the house. She denied letting me see the house at all and told me she is keeping copies of my application and all my financial records for three years which she failed to disclose at our initial meeting. She disclosed this to my daughter after she had our information. She was rude, condescending, arrogant, and verbally abusive to me to the point that I was shaking. I am an elderly Afro-american woman and felt she was not letting me see the house because she was racially profiling me.Desired Settlement: I would like [redacted] to return all my financial documents and any copies she may have made of them. She can keep the application only as required by the California Real Estate Board.

Business

Response:

Hello,My Office is an equal opportunity housing office... we have logo's on windows and advertising at all times.. I have been a Realtor for over 10 years. a Broker for 2-3 yrs .. Never that I know of have I had a complaint... Our office policy requires us to verify income and previous rental info before we show to possible applicants... We are Property Management and Sales Office so we cannot go and show to people that are not qualified income by 3 times the amount of rent(this is an industry standard).... after we show we then take the 30$ credit check application fee for further review... we do not discriminate we have a wide range of clients in our office ... [redacted] and her daughter only showed her [redacted] income and a check from a trust account, she also showed her daughters info that was a negative income ... All we asked for, was her last 2 years of W-2's to prove trust income... and to tell you, all our clients normally give SS#'s and she didn't want to and I told her that was ok.. but she needed to get us the w-2 and black out those #'s, but that we would need them in the end if she wanted the home..... We told her time and again our policy and it did not change and she was not happy about it...Not at any time did we speak harshly or rudely, just matter of factually .... we did ask her to not talk to us rudely when she didn't get a different answer on the phone today and she was getting nasty to us ...... [redacted] 3:45 pm 10/01/2015 came to my office with a recording devise she did not ask my permission to record me .. she asked for an appointment to see [redacted] and /or for her info back I let her know we are an equal opportunity business and rent to all nationalities and that we require the same information from all parties, it is our office policy to request it up front ... I reminded her that as a Broker that I am required to hold copies of anything that comes into our office for 3-4 years and handed over her originals. (She voluntarily left her information originally ..for us to review)..... she proceeded to tell me that her lawyer is involved. I told her that I did disclose to her and her daughter that we needed to keep copies in our office for 3-4 years, she was trying to get combative with me and then I asked her to leave... We are including her info so you can see that she did not qualify... the trust check is not enough...Sincerely [redacted]

Business

Response:

Again I will contact the C.A.R. Lawyer and do what they request of me regarding this matter... have an awesome day!

Consumer

Response:

I am rejecting this response because:[redacted] has not given me a time frame for this solution. When will she get this done? And will she stop sharing my information without my consent?