All American Restoration, LLC

I am writing in order to express my satisfaction from the service by All American Restoration LLCThe work was done in absolutely professional and timely mannerExcellent job! I will recommend this company to all my friends and everybody who needs such a workIn the past I had works done by other companies, but All American is the bestI also want to praise Jim [redacted] for his kindness, attitude and attention to my problemVladimir P [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/01/26) */ ***Corresponding documents attached I am responding to you regarding the complaint filed against our company through the Revdex.com, Case # [redacted] I have attached a copy of the contract for the work we completed, which was done in the attempt to alleviate problems the home was/is having with ice damsAs stated in the contract, "The intent is to reduce ice dams in this section of the roof but there can be no guarantee of this result as there are other factors included but not limited to insulation, ventilation, inside air temperature and humidity, and snow load." The work was completed as specified in the contractI was called out by the customer at a later date to see if there was further work that could be done as the ice dams were continuing to be a problemThe fan appeared to be in working order as there was melted snow around the discharge area, which I believe showed that the warm humid air was being removed from the attic spaceI recommended insulation be added but the homeowner wanted to try to add a vent that would run all the time (directly wired rather than solar powered)As my electrical sub-contractor was unwilling to do the work, I offered that the homeowner contract directly with an electrical contractor of their choosing at which time we would perform the labor to replace the vent for freeThis additional work has been discussed but not contracted I do not believe that we have in any way tried to deceive or take advantage of this customerHowever, after reading her complaint, I feel that the communication between all parties including myself has been unclearI will be contacting [redacted] to discuss this in person and hopefully we can resolve it quickly for her Sincerely, [redacted] All American Restoration, LLC [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) As far as the business statement of "The fan appeared to be in working order as there was melted snow around the discharge area, which I believe showed that the warm humid air was being removed from the attic space." This is not what was verbally said to me, and my now deceased father, also present at the verbal statement of, "No, It does not appear to functioning as expected." It was expressed by myself, to the business, that adding insulation at this time is not what my father was wanting to do at this timeIt was not ruled out as an additional form of service at a later date, if infact the electrical fan did not help any more than the one currently installedI will add that on one occasion the business asked me on the phone if I knew of an electrician, my response was no, I do notI was NEVER told that their electrical contractor was unwilling to do the workBut now that does raise the question of why WON'T their contractor do it ? I would have been footing that bill, so why would he not do itI can tell you why..this business has no desire to comply with verbal agreements with meI was NEVER told to find my own contractor, and they would install the fan...NEVER NEVER NEVER !!! Not only have I been ignored continuously, by BOTH ownersUntil I filed this complaint, no one has returned any phone callsWhen it was evident that [redacted] was not going to return phone calls, I then took it to the other owner Jim, who stated to me that he was going to talk to Dan, and get back to me...TO DATE I STILL HAVE HEARD FROM NEITHERAfter this, how am I to TRUST ANYTHING they do to my home ??? Give me a good reason why I would want to continue to do business with them

Initial Business Response /* (1000, 6, 2015/01/26) */
***Corresponding documents attached
I am responding to you regarding the complaint filed against our company through the Revdex.com, Case #*** ***
I have attached a copy of the contract for the work we completed,
which was done in the attempt to alleviate problems the home was/is having with ice damsAs stated in the contract, "The intent is to reduce ice dams in this section of the roof but there can be no guarantee of this result as there are other factors included but not limited to insulation, ventilation, inside air temperature and humidity, and snow load." The work was completed as specified in the contractI was called out by the customer at a later date to see if there was further work that could be done as the ice dams were continuing to be a problemThe fan appeared to be in working order as there was melted snow around the discharge area, which I believe showed that the warm humid air was being removed from the attic spaceI recommended insulation be added but the homeowner wanted to try to add a vent that would run all the time (directly wired rather than solar powered)As my electrical sub-contractor was unwilling to do the work, I offered that the homeowner contract directly with an electrical contractor of their choosing at which time we would perform the labor to replace the vent for freeThis additional work has been discussed but not contracted
I do not believe that we have in any way tried to deceive or take advantage of this customerHowever, after reading her complaint, I feel that the communication between all parties including myself has been unclearI will be contacting *** to discuss this in person and hopefully we can resolve it quickly for her
Sincerely,
***
All American Restoration, LLC
***
Initial Consumer Rebuttal /* (3000, 8, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As far as the business statement of "The fan appeared to be in working order as there was melted snow around the discharge area, which I believe showed that the warm humid air was being removed from the attic space." This is not what was verbally said to me, and my now deceased father, also present at the verbal statement of, "No, It does not appear to functioning as expected." It was expressed by myself, to the business, that adding insulation at this time is not what my father was wanting to do at this timeIt was not ruled out as an additional form of service at a later date, if infact the electrical fan did not help any more than the one currently installedI will add that on one occasion the business asked me on the phone if I knew of an electrician, my response was no, I do notI was NEVER told that their electrical contractor was unwilling to do the workBut now that does raise the question of why WON'T their contractor do it ? I would have been footing that bill, so why would he not do itI can tell you why..this business has no desire to comply with verbal agreements with meI was NEVER told to find my own contractor, and they would install the fan...NEVER NEVER NEVER !!! Not only have I been ignored continuously, by BOTH ownersUntil I filed this complaint, no one has returned any phone callsWhen it was evident that *** was not going to return phone calls, I then took it to the other owner Jim, who stated to me that he was going to talk to Dan, and get back to me...TO DATE I STILL HAVE HEARD FROM NEITHERAfter this, how am I to TRUST ANYTHING they do to my home ??? Give me a good reason why I would want to continue to do business with them

I am writing in order to express my satisfaction from the service by All American Restoration LLC.
The work was done in absolutely professional and timely manner. Excellent job!
I will recommend this company to all my friends and everybody who needs such a work. In the past I had works done by other companies, but All American is the best.
I also want to praise Jim [redacted] for his kindness, attitude and attention to my problem.
Vladimir P[redacted]

My home suffered severe damage during a major storm in 2016. Thankfully I located the most professional and reputable company to survey, assess and restore my home to a level exceeding its former state. All American Restoration, LLC lead by Jimmy [redacted] removed the strain associated with having to communicate and negotiate with my Insurance provider. He assumed complete responsibility for managing the entire process to include correcting oversights made by my Insurance provider to ensure I received full and fair compensation for the assessed damages to my property.
All American Restoration replaced my roof, ventilation system and gutters using the best material on the market. My non-standard garage door was replaced to include installation of an optimal storm door and window wraps. Additionally, my bathroom ceiling, walls and entire atmosphere has been transformed into a warm and inviting environment.
I can most assuredly attest first hand to Jimmy’s high standards and impeccable ethics because I’ve experienced being treated with respect to include the exhilaration of seeing my home transformed from a decrepit state into a warm vibrant dwelling. Restoring my home was indeed a process and a journey well taken because I enlisted the assistance of All American Restoration lead by Jimmy [redacted] and his team of professionals. Warm regards, Ms. A[redacted] ([redacted])

Initial Business Response /* (1000, 6, 2015/01/26) */
[redacted]Corresponding documents attached.
I am responding to you regarding the complaint filed against our company through the Revdex.com, Case #[redacted].
I have attached a copy of the contract for the work we completed, which was...

done in the attempt to alleviate problems the home was/is having with ice dams. As stated in the contract, "The intent is to reduce ice dams in this section of the roof but there can be no guarantee of this result as there are other factors included but not limited to insulation, ventilation, inside air temperature and humidity, and snow load." The work was completed as specified in the contract. I was called out by the customer at a later date to see if there was further work that could be done as the ice dams were continuing to be a problem. The fan appeared to be in working order as there was melted snow around the discharge area, which I believe showed that the warm humid air was being removed from the attic space. I recommended insulation be added but the homeowner wanted to try to add a vent that would run all the time (directly wired rather than solar powered). As my electrical sub-contractor was unwilling to do the work, I offered that the homeowner contract directly with an electrical contractor of their choosing at which time we would perform the labor to replace the vent for free. This additional work has been discussed but not contracted.
I do not believe that we have in any way tried to deceive or take advantage of this customer. However, after reading her complaint, I feel that the communication between all parties including myself has been unclear. I will be contacting [redacted] to discuss this in person and hopefully we can resolve it quickly for her.
Sincerely,
[redacted]
All American Restoration, LLC
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As far as the business statement of "The fan appeared to be in working order as there was melted snow around the discharge area, which I believe showed that the warm humid air was being removed from the attic space." This is not what was verbally said to me, and my now deceased father, also present at the verbal statement of, "No, It does not appear to functioning as expected." It was expressed by myself, to the business, that adding insulation at this time is not what my father was wanting to do at this time. It was not ruled out as an additional form of service at a later date, if infact the electrical fan did not help any more than the one currently installed. I will add that on one occasion the business asked me on the phone if I knew of an electrician, my response was no, I do not. I was NEVER told that their electrical contractor was unwilling to do the work. But now that does raise the question of why WON'T their contractor do it ? I would have been footing that bill, so why would he not do it. I can tell you why..this business has no desire to comply with verbal agreements with me. I was NEVER told to find my own contractor, and they would install the fan...NEVER NEVER NEVER !!! Not only have I been ignored continuously, by BOTH owners. Until I filed this complaint, no one has returned any phone calls. When it was evident that [redacted] was not going to return phone calls, I then took it to the other owner Jim, who stated to me that he was going to talk to Dan, and get back to me...TO DATE I STILL HAVE HEARD FROM NEITHER. After this, how am I to TRUST ANYTHING they do to my home ??? Give me a good reason why I would want to continue to do business with them.