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All American Seamless Gutters Reviews (1)

Review: 1-Complete redo of my roof by [redacted] guarantees existing & future roof problems, I now have open gaps 1-2-1/2 inches at roof edges & corners that go into attic! Found these 6 weeks later when cleaning gutters on a ladder.2- It seems [redacted] & crew never removed old rotting ,delaminated plywood before installing 50 sheets ( he said they were all bad)The way they applied the new sheets were done by haphazardly nailing them wherever, missing the rafters up to 50-70%. 3-Water /ice sheild incorrectly installed, all work done improperly voids manufactures warranties.4-They crushed the ridge vent and were overall sloppy and rushed everything to get it over with. I called [redacted] and he would only inst. some flashing and gutters they damaged .I hired a Profesional Home arhitect/engineer who inspected & said all roof materials has to be removed discarded & redone . Bids from other properly licensed roofers want 12-15 Thousand to do it correctly !.The engineer tells me the open access will create mold problems shortly when the rain starts entering the easy accessable voids.Wasps & birds are already residents! This is now a health issue ,my wife has allergies.I Also found out later , [redacted] only has license in Nassau co. # [redacted] ,not Suffolk Co.,So now he is officially breaking NY State & County laws. I beleive he sub contracted this job & is hiding the fact. He barely was around the day the roof was done.Desired Settlement: I paid [redacted] $10,300 Total(7,800 initially + $2500 more when he informed me about the plywood problem) I want all that money back because of what & how he did this job was worst than stealing it from my pocket without doing anything! .If he did nothing ,the other ligitimate roofers were asking from 6800-7300, now its going to be closer to $15,000 because of the additional problems he created! He also caused me to seek professional advice which already is running into more than $1000.00

Business

Response:

After receiving a phone call from [redacted] on a Sunday evening that he had some concerns about the roof I had installed , I made an appointment with him the next day to stop by and take a look, which I did. As [redacted] states in his complaint, I would like to address each one individually and then explain our conversation.

1- The gap(s) in the corner of his house were already existing, we did not create those gaps. The gap is fascia board related not roofing related.

2-When we started removing the existing roofing material we had noticed that some of the existing 3/8 inch plywood was no good. At that time [redacted] came up on the roof so I can show him exactly what were seeing. He himself saw the damaged wood. At that point I offered [redacted] (2) options. Option 1 rip all the ply wood off and install 3/4 inch plywood, which meant we needed to order another dumpster and then install the plywood. Option 2 was to leave the existing 3/8 inch plywood and install new 3/8 plywood over that, which meant no extra dumpster and the plywood would cost less. After giving him prices on both options he chose to go with option 2, not my decision, it was his decision to make.

3- All the necessary underlayment has been installed properly

4-There are many different types of Ridge Vent, and the ridge vent that has been installed on [redacted]'s home is a lower profile ridge vent and there is absolutely nothing wrong with it.

When I showed up on that Monday to look at the roof with [redacted], we went up on the roof and walked around so he can point out his concerns to me. I also asked [redacted] if he has seen any leaks anywhere, mainly because we had substantial rainfalls from the time we installed the roof to the time he called me, he said no. After that he kindly asked me to go inside his home so we can talk, at that point is when [redacted] became irate and verbally abusive. Using explicit language towards me, my crew and my work. I can be understanding towards his lack of knowledge in regards to roofing, however being verbally abusive is never acceptable behavior. Even after him being verbally abusive I still assured [redacted] that I would come back and replace his damaged gutter and install a drip edge over the gaps of his fascia boards. I tried to make this individual happy and reassure him that everything was done properly. Unfortunately there is nothing more I can do for [redacted]

Business

Response:

[redacted] was well aware that we were going to go over the existing plywood. He chose that option when I told him how much the other option would cost if we removed all the existing wood (considerably higher). I tried to make [redacted] happy by offering to install drip edge like he wants, even change the ridge vent and ridge caps with new material. All he wants is his money back, which simply cannot be done. There is nothing wrong with his roof, there are no leaks, and there is nothing wrong with the plywood the way it was installed. As far as him paying other people for there opinion, that is very questionable? When you are paying somebody to inspect other peoples work I think they are going to tell you what you want to hear. Simply put [redacted]'s roof job was installed properly, he may of found 1 or 2 very small issues that he is not happy with, that I was more than willing to do for him. However all he wants is a full refund. I stand by my work and am always willing to keep my customers satisfied which I have time and time again. Unfortunately [redacted] is not of those (actually the only one) customers who can be satisfied unless he gets all his money back. This matter will never be resolved because there's only one resolution for [redacted], and that's to get all his money back and him get a free roof job out of the deal. I will never agree to those terms. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I see [redacted] is never addressing the facts !

1-That he is not licensed to work in Suffolk Co!

2- His men Compromised the GAF manufactures warranty the way all the roofing materials were applied!.

3- Charged me an additional $2500 for $ 1 000 worth of plywood( $1500 was the added labor rate , even though his men are on a day ,not hourly rate).

4-Never discussed leaving the old plywood or need for an aditional dumpster until I confronted him after the job was done ,by asking him where was the old plywood?

5- Discounting a professional Engineer investigation + 3 other Licensed roofers opinions &- Ignoring the fact I cannot use him to correct anything - he has no license and it is Hurricane season!!.

7- Just the fact he chose to nail over delaminating & rotted plywood will cause the new overlayed plywood to buckle lifting the shingles anywhere beacuse they missed the rafters 30-60% of the times!.

8-I contracted with a licensed /insured & bonded roofer and had the roof completly redone properly !

9- A Suffolk Co.Consumer Affairs hearing notice has been sent to him & if he does not agree to a full refund or show up , He will face a criminal indictment and will be sued.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: CONTRACTORS - GUTTERS

Address: 10127 Land O Lakes Blvd, Land O Lakes, Florida, United States, 34638-6005

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