All American Termite and Pest Control

1-20-2017IN RESPONSE TO [redacted] LETTER STATING WE DO NOT HONOR ARE GURANTEE FOR SERVICE ON HISHOUSE AT [redacted] HARRISBURG PA [redacted]. WE SERVICED THE PROPERTY ON APRIL 25 2016FOR GENERAL PEST & BEES. UPON COMPLETION OF JOB SERVICEMAN AGREED TO SEND BILL FORSERVICE. AS STATED BY [redacted]...

HE PAID AT TIME OF SERVICE WHICH IS FALSE. (COPY OF SIGNED WORK ORDER).[redacted] CALLED IN END OF MAY TO SCHEDUAL A RETREATMENT. HE WANTED SERVICE TO BE DONEJUNE 21, 2016 AT 5:00PM, WE ARGEED TO THIS TIME. ON JUNE 23, 2016 [redacted] CALLED JONI TO CANCEL HIS SERVICE FOR TODAY AND WOULD CALLBACK. HE THAN CALLED ON JULY 8, 2016 TO SETUP SERVICE. JONI TOLD [redacted] THERE WOULD BE A CHARGE, HE AGREED (COPY OF SIGNED WORK ORDER ENCLOSED).[redacted] WAS OUT OF GUARANTEE ON JUNE 25, 2016 WE HONORED THE GUARANTEE TILL THIS DATE NOT TILL JULY 11, 2016. [redacted] WAS AWARE OF THIS, HE CANCELED HIS APPOINTEMENT NOT US, WE HONOR ALL OUR GUARANTEES, TO ALL OUR CUSTOMERS SATISFACTION.TO RESOLVE THIS PROBLEM I WILL AGREE TO CREDIT [redacted] ACCOUNT$142.75. WE ASK IN RETURN, [redacted] USE ANOTHER CO FOR HIS PEST CONTROL NEEDS. WE WISH NOT TO DO BUSINESS WITH HIM IN THE FUTURE.THANK YOURICHARD N.