All American Tire

Dear Revdex.com: this is in response to complaint number [redacted] We have talked to the consumer and we did refund him back a dollarsThe costumer was very happy about getting back that amountThank you and if you have any questions contact me at *** *** ***

On March 15, 2014, my son *** was traveling on HY in ArizonaHe develop problems with my Dodge Durango The transmission was just replace with an old transmission in Modesto CaliforniaThat's another story, which I'm in the process dealing with themThe Durango was tow to All American Tire at KingmanThe mechanic quote the labor for $2,and he described the problems with the transmissionThey purchase a remanufacture transmission, which has all new partsand a new torque converter with full filter kit, for $7,A remanufacture transmission the most it coast $1,and why didn't they flush the torquer converter, instated of buying a new one? To flush it it would only coast around $Why would they charge me for a transmission flush, when the the transmission has been re-built with new partsall the coast of $12,accomplish on my car, I could have bay a new carThey took me to the cleaners

To Revdex.com: complaint id #***
We have talked to *** he said he had explained to the costumer that there was a check out fee for the vehicle and we have a signed work order from the costumer but since there was a hole that was viewableI have decided to give the costumer back $dollarsWe have also talked to him about the language and everyone was told they get three strikes and then they have to be fired if they get any more complaintsMy company likes to get this stuff handled and to make the customers happySorry for the trouble and have a nice day

Scott and his Integra Clean & Dry mold remediation team were excellent Scott worked with his crew and was always available for any questions and advice I was very happy with the work they did When my house suffered leak damage and severe mold, I needed a through and professional job remediating this problem The damage was extensive covering rooms and a basement and Scott did a great job leaving everything neat and clean I’m glad I went with specialists like Integra Clean & Dry They know what they are doing and are committed to doing a great job with great service Connie Day, Saylorsburg, PA

I am writing you in concern about the complaint id # *** for I feel that we All American Tire were in full right of the work and payment performed. On the first weekend of February *** *** *** *** was towed into our shop with the complaint that there truck had shut off while
driving down the interstateThey were towed into our shop for servicesAt that time my mechanic *** had talked to them and got a little information from themAt that time he had them fill out our standard paperwork with the full estimate of our standard shop check out fee and diagnosis charges which they were agreed on. During inspection it had been noticed that the engine had an excessive knocking noise and oil pouring out all over the placeWe pushed truck into bay area and lifted truck when we noticed that the engine block had chunks broken out of it from piston connecting rod brakingAt that time we showed the customer all the broken pieces of metal which we still have in a box and the oil filter wasn't tightAt that time they said they just had the truck serviced at *** *** in *** *** **But because it was on a Saturday afternoon I couldn't do anything as far as prices or contact the *** *** until MondayI was asked by them to keep the truck inside the shop all weekend due to belongings in he rear of the bed and I agreedMonday morning we called the *** *** in *** *** and spoke to the manager on this situation explaining the oil filter problem and the seals leakingThe said they will send out an adjuster for this matter and will take care of this matter however neededWe at the time called the customer to let them know the situationBut by that time we had a tow truck show up and wanting to take the truckBut from the start we had check out fees owed that was agreed from the startThe customers said that they had to get home and they were giving the truck to her brother to handleI explained that *** *** was going to help with this repair if needed after agent concluded his reportThey said they had no tie for thatThe tries were marked with chalk because we removed the tires from truck for room to look in at engine and so they didn't get mixed up we mark them for position. I feel that all the work that we put into this customers truck and all the help we did for them was in great standings and very professionalMy mechanic has been in this business for several years and stands by the customer for help whenever he can and he did on this jobI am sorry for all the confusion but as a shop we are I feel entitled to a check out fee and diag fees. I hope that this letter will reach all the understanding to who need and that people realize we are here to help not rip off peopleWe always strive to go above and beyond our ability to help the customer needed. Thank you and sincerely, *** *** All American Tire

Poor customer service with a very bad attitude Poor quality products and they do not have the best deals in town Be very careful if you go to this business

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We were not given any charges of fees upfront, that is a lie, we did not discuss or agree to any storage, check out fees or diagnostic fees.  Your response does not make sense, why would we discuss a 'check out' fee if you were going to get the business and do the work?  Also, what you are stating about [redacted] is not what [redacted] told us, he said they wanted him to fax a quote so they could 'buy us a new motor'.  As the owner, I thought you would want to know how we were treated.  Your response, if it's what [redacted] told you, is not the truth.  I understand there was some work done, but it was more than obvious the engine was blown, any experienced mechanic could tell that without too much further inspection on the vehicle.  We were hustled by a foul mouthed, unprofessional employee of yours and if that's how you operate your business, it's speaks to the character of your operation.  I wanted to address this through Revdex.com to give you an opportunity to reimburse us before sharing my experience online.  Regards,[redacted]

Dear Revdex.com:
this is in response  ...

to complaint number [redacted]. We have talked to the consumer and we...⇄ was very happy about getting back   that amount. Thank you and if you have any questions contact me at ...⇄

To Revdex.com: complaint id #[redacted]
We have talked to [redacted] he said he had explained to the costumer that there was a check out fee for the vehicle and we have a signed work order from the costumer but since there was a hole that was viewable. I have decided to give the costumer back $150.00 dollars. We have also talked to him about the language and everyone was told they get three strikes and then they have to be fired if they get any  more complaints. My company likes to get this stuff handled and to make the customers happy. Sorry for the trouble and have a nice day.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We were not given any charges of fees upfront, that is a lie, we did not discuss or agree to any storage, check out fees or diagnostic fees.  Your response does not make sense, why would we discuss a 'check out' fee if you were going to get the business and do the work?  Also, what you are stating about [redacted] is not what [redacted] told us, he said they wanted him to fax a quote so they could 'buy us a new motor'.  As the owner, I thought you would want to know how we were treated.  Your response, if it's what [redacted] told you, is not the truth.  I understand there was some work done, but it was more than obvious the engine was blown, any experienced mechanic could tell that without too much further inspection on the vehicle.  We were hustled by a foul mouthed, unprofessional employee of yours and if that's how you operate your business, it's speaks to the character of your operation.  I wanted to address this through Revdex.com to give you an opportunity to reimburse us before sharing my experience online.  Regards,[redacted]

Poor customer service with a very bad attitude. Poor quality products and they do not have the best deals in town. Be very careful if you go to this business.

Dear Revdex.com:

this is in response  ...

to complaint number [redacted]. We have talked to the consumer and we...⇄ was very happy about getting back   that amount. Thank you and if you have any questions contact me at ...⇄

I am writing you in concern about the complaint id # [redacted] for I feel that we All American Tire were in full right of the work and payment performed.  On the first weekend of February [redacted] was towed into our shop with the complaint that there truck had shut off while...

driving down the interstate. They were towed into our shop for services. At that time my mechanic [redacted] had talked to them and got a little information from them. At that time he had them fill out our standard paperwork with the full estimate of our standard shop check out fee and diagnosis charges which they were agreed on.  During inspection it had been noticed that the engine had an excessive knocking noise and oil pouring out all over the place. We pushed truck into bay area and lifted truck when we noticed that the engine block had chunks broken out of it from piston connecting rod braking. At that time we showed the customer all the broken pieces of metal which we still have in a box and the oil filter wasn't tight. At that time they said they just had the truck serviced at [redacted] in [redacted]. But because it was on a Saturday afternoon I couldn't do anything as far as prices or contact the [redacted] until Monday. I was asked by them to keep the truck inside the shop all weekend due to belongings in he rear of the bed and I agreed... Monday morning we called the [redacted] in [redacted] and spoke to the manager on this situation explaining the oil filter problem and the seals leaking. The said they will send out an adjuster for this matter and will take care of this matter however needed. We at the time called the customer to let them know the situation. But by that time we had a tow truck show up and wanting to take the truck. But from the start we had check out fees owed that was agreed from the start. The customers said that they had to get home and they were giving the truck to her brother to handle. I explained that [redacted] was going to help with this repair if needed after agent concluded his report. They said they had no tie for that. The tries were marked with chalk because we removed the tires from truck for room to look in at engine and so they didn't get mixed up we mark them for position.  I feel that all the work that we put into this customers truck and all the help we did for them was in great standings and very professional. My mechanic has been in this business for several years and stands by the customer for help whenever he can and he did on this job. I am sorry for all the confusion but as a shop we are I feel entitled to a check out fee and diag fees.  I hope that this letter will reach all the understanding to who need and that people realize we are here to help not rip off people. We always strive to go above and beyond our ability to help the customer needed.  Thank you and sincerely, [redacted] All American Tire.

On March 15, 2014, my son [redacted] was traveling on HY 40 in Arizona. He develop problems with my Dodge Durango 1999. The transmission was just replace with an old transmission in Modesto California. That's another story, which I'm in the process dealing with them. The Durango was tow to All American Tire at Kingman. The mechanic quote the labor for $2,170.60. and he described the problems with the transmission. They purchase a remanufacture transmission, which has all new parts. and a new torque converter with full filter kit, for $7,106.35. A remanufacture transmission the most it coast $1,400.00 and why didn't they flush the torquer converter, instated of buying a new one? To flush it it would only coast around $300.00. Why would they charge me for a transmission flush, when the the transmission has been re-built with new parts. all the coast of $12,770.12 accomplish on my car, I could have bay a new car. They took me to the cleaners.