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All American Van Lines, Inc.

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Reviews All American Van Lines, Inc.

All American Van Lines, Inc. Reviews (5)

Review: My furniture was picked up on May **, 2013 with the promise to have it delivered to Niceville FL. the week of the [redacted] of June. On June [redacted] I called the company and was told it was still in their warehouse. When I asked for a delivery date I was told that someone would call the next day at noon. No one called. In the afternoon I called again and spoke with [redacted] who told me that we were told it would take some time. Nobody told us that. I told him [redacted] told us the week of the 23. He forwarded my call to [redacted]'s voice mail. Still no word from him. I called again this past Saturday got the owner's voice mail on which a message said "if you called Friday night or Saturday he would get back to me on Saturday night or Sunday morning. Here it is Sunday afternoon and still no call. By the way the move was paid in full when they picked up the furniture. Obviously a bad move not to be repeated.Desired Settlement: Having my furniture delivered without any further delay.

Business

Response:

[redacted] job was picked up ON 6/*/13 and the first day she was ready for delivery for was 6/**/13 at destination, her destination was off the regular delivery path with in the Florida panhandle. [redacted] was made aware that the delivery must be flexible due to the location, her delivery took place on july ** 2013 ,the customer signed the bill of lading and the inventory stating that the delivery was completed in full. [redacted] is welcome to file an inconvenience claim for the delay, and our claims department will address it.

Review: I hired this company based on reviews seen on this site. Prior to our furniture being delivered, we were charged over $8000. The furniture/boxes were delivered at approximately 4:30 PM on October [redacted], 2015. Almost all of our furniture was damaged, destroyed, or missing. For example, our bedroom set was disassembled, but unable to be reassembled, because of damage that occurred in transit. As a result, we have damaged pieces of a bedroom set in a bedroom that cannot be reassembled because of all of this damage . Our dining room table was destroyed with water damage, and when evaluated by a furniture repair specialist, was deemed not fixable. The glass topping to our desk was missing and not accounted for. The rubber stoppers connecting the mounting glass of our end table to the brass hardware were missing, and thus, the table cannot be used. There is a 16 inch x 3 inch piece of broken wood on the back of one of our bedroom dressers. One lamp was destroyed and another lamp damaged. We have pictures documenting all of this. All of these pieces were in excellent condition prior to transit. We have spoken to the business and all of our complaints have fallen on deaf ears. When signing the contract, we were not made aware of "extra insurance." Moreover, even if we were aware, why would that be necessary on a site with exceptional reviews and an A+ rating? Additionally, contractually, it states that all furniture that was disassembled would be reassembled. This is impossible because of the damages incurred during transit, and thus they did not fulfill their contractual agreement. We are very disappointed and disillusioned. We cannot enjoy our new home because our furniture is damaged, destroyed, or missing from this horrendous transportation company. Please assist.Desired Settlement: Most of the furniture is damaged beyond repair. We have an estimate from a professional repair specialist. We seek compensation for the damaged furniture, irreparable furniture, or missing furniture.

Business

Response:

We offered numerous ways to remedy [redacted] , 1) Our claims dept. , 2) Binding arbitration 3)We also offered a $800.00 settlement all of these offers have been turned down.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:We have incurred well over $3000 in damages. $800 is a fraction of the damage they caused in transit. By offering $800, they refuse to take responsibility for the physical damage and emotional distress this has caused. And as stated above...they did not fulfill their contractual obligation. They were supposed to reassemble any furniture that was disassembled in transit. Because of damage that occurred during transit, they were not able to reassemble our bedroom set, and thus we have pieces of disassembled furniture all over our bedroom. An A+ company does not do this. Moroever, an A+ company should not need "extra insurance," and should counsel their customers regarding this. $800 is a joke.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am a 78 year old lady who contracted with All American Van Lines to move on November **, 2014. I packed everything myself. I had very little help. I am only writing now because it has taken all of 7 months to recover from this move. Conrad, a representative of All American came to evaluate the items to be moved. He did not list my computer equipment because I told him I would be taking my CPU, monitor, keyboard, mouse, printer and shredder myself. When I received the proposal on November [redacted], the total number of hours was 7 Including travel. A retainer of $100.00 was required at booking. The final cost was listed as $1,348.00 including a 5% senior discount.

On the [redacted] I observed the 3 moving men in my bedroom with all of the equipment together on the floor. I reiterated that they were not to take those items. I had purchased my own boxes from Lowe's and reserved 3 medium boxes for the computer equipment.

I was going out to my car to put some things in it when the movers announced that they were leaving. The car was steps from my apartment door. As they drove away I returned to my apartment. I don't recall now the exact time but it must have been about noon because I cleaned up a bit and locked up the apartment, planning to return again on Friday, November ** to finish cleaning and packing and hand in my keys on Sunday November **. II noticed then that all the computer equipment and the 3 boxes were gone. I thought that they had packed them contrary to my instructions.

I left about a half hour later and arrived in my apartment in Long Beach at about l:30PM. The movers had not arrived. I didn't see the movers until 2:30PM. which I thought was odd since it usually only took me 45 or 50 minutes to do the trip from Nesconset to Long Beach. When I questioned it they said it takes them longer because the can't use the parkways. At that point I was completely exhausted and not on top of things. I paid them and they left but I hadn't asked them about my computer et al. I didn't worry too much because I believed I would find them when I unpacked all the boxes. I believe they left before 5:00PM. They were not present in either apartment for at least a total of 2 1/2 hours. I was billed for 1 hour travel and 8 hours labor plus "other charge" of $5.00 /hr totaling 45.00 that I can't explain.

When I finished unpacking, I found that my computer equpment was not there. I called the company, spoke with the person in charge who put his phone on speaker and had the moving men present in his office. They all denied everything. However those three moving men were the last people I saw with all the equipment. They took the boxes clearly marked "Lowe's". It was suggested someone else could have taken those items which is impossible since the item were gone when I returned to the apartment right after the van pulled away. I was steps away from the apartment and would have seen anyone else carrying these things either in the boxes or unpacked. I called the management at [redacted]. The denied that anything of mine had been found in the apartmen,t

I filed a police report #[redacted] on 12/**/15 with [redacted]. The investigator told me the I couldn't claim that these people stole my computer equipment because I didn't see them with the items in their hands when they left.

Had I not been so exhausted, had I anyone to be there with me, it is likely that none of this would have happened. I hope that those who use this company will be more alert.Desired Settlement: I would like the final bill from this company to be reviewed for errors. The time on the bill was altered. Was that done after I initialed it? What is the other charge of $45.00. How do they account for 2 1/2 hours when the three men were not in either apartment. How do they account for the travel time on the proposal as l hour but the men were not present in either apartment for 21/2 hours. The charges on their bill were: 8hours, 3 men 1 van, 1 hour travel plus $52.00 packing charge I packed almost everything myself total $1,280.60. The proposal states that the total cost including 6 hours, 3 men, 1 van, 1 hour travel, would be $1,0l3.00. That is 2 hours extra time over the proposal. At A$139.00 an hour that comes to $278.00 more. The charge for "other",$45.00 and "packing" $52.00 and the time when the men weren't even present needs to be accounted for.

Business

Response:

Regarding complaint #[redacted]and addressing the [redacted], we have reviewed her file < [redacted]’s bill was not altered her total bill came to $1348.00 –Senior citizen discount total bill ($1280.60< The $45.00 charge is a fuel surcharge of $5.00 per hour at a total work day of 9 hours is $45.00< [redacted]s was given a on site estimate and then we go over billing before we book a customer’s job, the way billing work’s is they sign us in when we get to origin and sign us out at destination then we add 1 hour of traveltime on that is for the mover to drive to Nesconset and back from long beach.< In terms of driving from Nesconset to long beach that is labor and it took the men 1 hour and 45 minutes , we are a commercial vehicle we cannot take parkways we GPS are truck and they never stopped.<On her initial estimate she was given it shows packing charges of $40.00 she asked us to pack 1 more item that was $12.00<As a courtesy we will offer [redacted]’s $75.00 as a good faith gesture , please let me know if you need anything else from us

Review: I am currently using All American Van Lines Inc in Farmingdale. I was told originally they would pick up my furniture from my Apt in Rockville Center NY on Sept * and bring it to Alpharetta Georgia. First, they were supposed to ne at my apt at 9-9;30 they did not show up until almost 2:30. Second, they were supposed to call me the next day Sept [redacted] with del date and price, I had to call them almost a week after a week gave me a price and told me that on Sept ** my furniture would be loaded. I have called this person "[redacted]" MANY times! He does not return calls! I called him today Sept [redacted] he would not pick up the phone, someone else picked-up and said the "trailer" broke down and the truck would be loaded. Never told me when. NOW, I do not have my furniture, I believe this company to be a fraud. They have my furniture and no one returns calls. I will be away on business as the sales person [redacted] and [redacted] were away on Sept ** for 1 month and my furniture will NOT be here and who knows where it is.Desired Settlement: I want my furniture and want a discount on my move estimate

Business

Response:

Dear [redacted] ,

We have spoken to the customer regarding complaint #[redacted], we have rectified the complaint with [redacted]

Thanks.

ALL AMERICAN VANLINES INC

Review: A representive was sent to my home to give me a estimate for my move,when my home was sold I contacted them. I needed them to revise my estimate due to the fact that half of the things on the estimate were no longer being moved.. At that time I was made aware that they went by pound and not item. I was told that the truck could be weight in the town I resided in and after my belonging were put on the truck I could be at the weight station to actually see the weight. The day of the move I was informed that option wasn't going to happened, the movers said the truck was weighted in NY and they needed to weight it back at the station in NY. The move cost me 1000 more than quoted with a lot less furniture. When my belonging arrived at my new home many boxes were smashed in which I have photo's. The movers had to use 50 rolls of tape and when pulling the tape off my furniture it destroyed the finish. They packed and move my grandmothers 100 year old mirror when I recieved the mirror the frame was cracked the glass shattered. My Ethan Allen pedestall the top was broke off. Each piece of my furniture was scratched,dented. My weber grill doors dented in. They even broke the door off my rubber maid storage cabinet. My mother-in-law China chipped and broke. The Top of turntable shattered. I'm an interior designer and my accents are expensive 60 percent were broke. The list is endless. When I viewed the condition of the boxes I knew that they had no regard for my things. I contacted All American Van Lines and they sent me a form to send to there insurance company . I sent pictures and a itemized list of all of the damage that was incurred. After 60 day [redacted] company sent me a check for 95 dollars. I sent the check back to the insurance company. I felt as if someone slapped me in my face! 2 months ago I wrote to All American Van Lines explaining again of all the things that were damaged and destroyed. I still have not got a response.Desired Settlement: I would like them to give me a fair amount of money for all the things they destroyed. A lot of which no price tag could ever get them back.

Business

Response:

Dear [redacted] This complaint was resolved on 12/**. I will forward you the signed release and check from [redacted] Thanks James R[redacted]

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Description: MOVERS, STORAGE-HOUSEHOLD & COMMERCIAL

Address: 1502 Fred Ford Rd., Crossville, Tennessee, United States, 38571

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