Complaint: [redacted] I am rejecting this response because: I am attaching a photo of the two different fences on my propertyMrJ [redacted] was told when he bid the job that I wanted the fence on the left, when he was filling out the contractI was VERY VERY specific with him in stating that the fence that was to be installed was to match the existing fence on my propertyI am not a professional in this field and have no idea what any of the terminology or specifics would be, which is why I had no way of knowing that the fence details were anything different on the contract than what I was asking be installedSadly the only person who did know the details and specifications was MrJ [redacted] the person who filled out the contractIf I had known that the stated fence on the contract was different I would have immediately had it changed, unfortunately the moment I knew it was different was when it was installed like any consumer wouldAt that point I immediately informed the company and MrJ [redacted] , who again was rude and stated that if we wanted it fixed we would have to pay doubleMrJ [redacted] has never at any point tried to work with us or taken any responsibility for his actions in regards to the wrong fence being put inInstead he has only threatened lawsuits, leans and slander lawsuits against my self We are now forced to look at our wrongly installed fence and are sickened with the knowledge that anyone would intentionally defraud someone As regards to my neighbor being happy with the fence This dispute is between my self and the company and weather my neighbor is okay with the fence or not is between her and the fence company not me and shouldn't and doesn't have anything to do with disputeHowever my neighbor will happily attest to the fact that she informed them that she didn't care what fence was installed and that she would just put in what ever fence we wanted Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I am attaching a photo of the two different fences on my propertyMrJ [redacted] was told when he bid the job that I wanted the fence on the left, when he was filling out the contractI was VERY VERY specific with him in stating that the fence that was to be installed was to match the existing fence on my propertyI am not a professional in this field and have no idea what any of the terminology or specifics would be, which is why I had no way of knowing that the fence details were anything different on the contract than what I was asking be installedSadly the only person who did know the details and specifications was MrJ [redacted] the person who filled out the contractIf I had known that the stated fence on the contract was different I would have immediately had it changed, unfortunately the moment I knew it was different was when it was installed like any consumer wouldAt that point I immediately informed the company and MrJ [redacted] , who again was rude and stated that if we wanted it fixed we would have to pay doubleMrJ [redacted] has never at any point tried to work with us or taken any responsibility for his actions in regards to the wrong fence being put inInstead he has only threatened lawsuits, leans and slander lawsuits against my self We are now forced to look at our wrongly installed fence and are sickened with the knowledge that anyone would intentionally defraud someone As regards to my neighbor being happy with the fence This dispute is between my self and the company and weather my neighbor is okay with the fence or not is between her and the fence company not me and shouldn't and doesn't have anything to do with disputeHowever my neighbor will happily attest to the fact that she informed them that she didn't care what fence was installed and that she would just put in what ever fence we wanted Sincerely, [redacted]